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Peter Randziak

ESET Moderators
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Posts posted by Peter Randziak

  1. Hello @Tita314,

    11 hours ago, Tita314 said:


    thank you very much!

    And where i can find information about technical aspects: API Settings, Yara rules, description of statuses, schedule of information update and so on 

    You are welcome.

    those are available in the help, which is available from the ETI console.

    I would recommend you to contact your local ESET partner to ask for the ETI trial to evaluate it.


  2. Hello @Staj,

    Usage of the htcacheclean is described in the component installation for Windows https://help.eset.com/era_install/65/en-US/http_proxy_installation_windows.html

    Sadly I do not have any personal experience with running a proxy, but running htcacheclean on your instance according to http://httpd.apache.org/docs/2.4/programs/htcacheclean.html might help, right?


    This is for the virtual appliance, but I think it might be helpful for you as well https://help.eset.com/protect_deploy_va/80/en-US/enable_apache_http_proxy.html?zoom_highlightsub=htcacheclean


  3. Hello,

    I would check in path 

    "System/Volumes/Data/$DATE_INFO.previous/$system_name - Data/Applications/$ESET_Product_name.app"

    the $values are variables depended on your system / ESET product.

    In case the installation fails even after the manual cleaning, collect the logs by means of the ESET LogCollector on macOS as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support and open a case for our tech support guys to check.

    Regards, Peter

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