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Peter Randziak

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Posts posted by Peter Randziak

  1. Hello @leoo1231,

    33 minutes ago, leoo1231 said:

    I have sent the activation task but it doesn´t work anyway. 

    I have an proxy in my network to limit connections, may be it being the problem? 

    It may, make sure that the product is able to access edf.eset.com, for details see https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall


  2. Hello @intika,


    10 hours ago, intika said:

    First thank you for this nice product :) 

    Thank you for your kind words.

    11 hours ago, intika said:

    Happy and sad: 

    The business version is already available in version 7, you can download it at https://www.eset.com/int/business/endpoint-antivirus-linux/download/ according to what you say, I guess you are a business user (license over 5 seats)

    It is fully manageable by means of ESET Security Management Center, including the activation (user-name and password is not used for it anymore). 

    The on-access scanning is being handled by our own in-kernel module and the whole core product is based on a new, modern and maintained code so the whole UX should be much better for you.


    11 hours ago, intika said:

    The v4.0.95.0 bug:
    After upgrading from v4.0.93.0 to v4.0.95.0 and rebooting of course, start testing with the eicar test file... Nod32 does not detect the virus on a lot of application, chrome browser (was the case before), micro editor, cat from terminal... etc. but it did detect and block the test virus with ark and kwrite... Using a RHEL based system with kernel v4.14.  

    Please reproduce the issue and provide us with

    1. screenshots of the situation 

    2. output from the Log collector script https://support.eset.com/en/kb6159-run-the-info-getcommand-on-a-linux-virtual-machine-and-send-the-logs-to-eset-technical-support

    3. output from cat /etc/redhat-release

    You can pack them together, upload to a safe location and send me the download details over a private message.


  3. Hello @Ricky Martin

    38 minutes ago, Ricky Martin said:

    Hi Marcos,

    Just to reconfirm, uninstall one client and fresly installed withe the latest ver 7.3.2039.0 on win10 machine and you can see the updates are happening about 1 GB, pls. advice.


    I would bet, you have the "Create update mirror" option enabled, causing the update to be so large.

    Disable that option and the download will be significantly smaller.

    Note that the initial download will still be quite large, but the incremental ones will be very small, as Marcos already mentioned.


  4. Hello @Mike_Kintaru,

    I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn"  (the one mentioned by you. In it, there is indeed no license).

    So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired...


  5. Hello @Mike_Kintaru,

    I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)...

    Please recheck and if the issue persists, describe it in details so we can assist you...


  6. Hello @Phil_S,

    we would need a dump of the process memory to check what is going on there.

    If you see again such high resource consumption , please navigate to Advances settings -> Tools -> Diagnostics and set the dump type to Full. Hit the Create button next to Create diagnostic dump option.

    Once complete, create a log with ESET Log Collector, upload the generated archive to a safe location and send me a private message with the download details to check.


  7. Hello Peter,

    I would first check https://help.eset.com/esmc_admin/72/en-US/sg_server_tasks_ad.html 


    ESMC Server 7.2 on Windows uses the encrypted LDAPS (LDAP over SSL) protocol by default for all Active Directory (AD) connections.

    If you upgrade an earlier ESMC version to  ESMC 7.2 and you were using the Active Directory synchronization, synchronization tasks will fails in ESMC 7.2.

    For a successful AD connection over LDAPS, configure the following:

    1.The domain controller must have installed a machine certificate. To issue a certificate for your domain controller, follow the steps below:

    a)Open the Server Manager, click Manage > Add Roles and Features and install the Active Directory Certificate Services > Certification Authority. A new Certification Authority will be created in Trusted Root Certification Authorities.

    b)Navigate to Start > certmgr > Certificates - Local Computer > Personal > right click the empty pane > All Tasks > Request New Certificate > Enroll Domain Controller role.

    c)Verify that the issued certificate contains the FQDN of the domain controller.


    2.When providing connection settings to the AD server, type the FQDN of the domain controller (as provided in the domain controller certificate) in the Server or Host field. IP address is no longer sufficient for LDAPS.



  8. Hello @RichardC,

    25 minutes ago, RichardC said:

    My OS is Windows Server Standard 2008 R2 64 bit

    As you have a server operating system, the ESET File Security for Microsoft Windows Server is the correct product for you to be installed.

    The latest version supports your OS, see https://help.eset.com/efsw/7.1/en-US/system_requirements.html for details

    Microsoft Windows Server 2008 R2 SP1 with KB4474419  or KB4490628  installed


  9. Hello @greatis,

    please see the forum rules at https://forum.eset.com/howtopost/ 

    "This forum does not serve as a channel for requesting website re-check or disputing blocks or detections."


    The response from the research lab is not guaranteed, the researchers usually reply if they need further data regarding the sample(s) reported, which was not this case.

    The application was carefully analyzed and turned out to meet criteria of potentially unwanted applications which is an optional detection so the user need to enable it, if he want to have such apps detected.


  10. Hello @AlexTMI,

    31 minutes ago, AlexTMI said:

    Will ESET release new 5.x version for fix it ?

    The issue is resolved by a module update so there is no need for new installation package for any version.

    When it comes to version 5 it is quite old and is not able to provide the level of protection as the modern versions, please see our EoL policy at https://support.eset.com/en/kb3592-is-my-eset-product-supported-eset-end-of-life-policy-business-products

    I would recommend to schedule an upgrade to a modern and fully supported version according to it.


  11. Hello @offbyone,

    Yes we use the permanent connections, see  https://help.eset.com/esmc_install/71/en-US/installation_deployment_scenarios.html 

    "ESMC Server is connected to the ESET Management Agents using permanent connections. Despite the permanent connection, data transmission occurs only once during the connection interval."

    Do not have personal experience / data, but I would for sure keep it that way, as establishing the secure connection is quite resource intensive...


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