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Peter Randziak

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Posts posted by Peter Randziak

  1. Hello @AlessandroG,

    16 hours ago, AlessandroG said:

    I am also available for a remote session if you wish to check

    Thank you for the offer, we appreciate it but seems we know what is causing the BSODs. 

    Our team worked hard on this and spent about a week by debugging and researching those BSODs as we have multiple reports of it from our customers. 
    We are nearly sure that we know, what the root cause, which is not caused by any bug in our security solution, so we are in contact with the driver developer to confirm our assumptions. 
    Once confirmed, it will be up to the driver developer company to address the issue. 
    Moreover our team came up with a proposed workaround on our side to avoid the bug manifestation leading to the BSOD.

    Regards, Peter

    Tracking key for us: P_EESW-4003

  2. Hello @milkybar1983,


    We generally do not support BETA versions or preview builds of any OSes as there are usually many changes until they reach RTM phase and it would cost us significant amount of resources to bring it.
    Of course the QA / Devs tests and prepare in advance for new major OS releases.

    We will do our best to bring full support from day one or as soon as possible after the OS release, but I think you may also expect the builds in advance of official full OS release.

    Regards, Peter

  3. Hello @cybot

    yes the SecureData feature of ESSP and ESET Endpoint Encryption are based on former Deslock+ technology.

    the SecureData feature of ESSP is not affected by the issue described at https://support.eset.com/alert1/ 

    When it comes to BSOD related to "Condusiv Diskeeper 18 Pro" I do not have any info on it, but BSOD's can be usually quite well investigated from the complete memory crash dumps so just have it checked by the ESET tech support team.

    Regards, Peter

  4. Hello @AlessandroG

    We got an update from the development team.

    As a work-around please try to may disable the UDP in the Blast protocol, it helped in the testing environment, can you please confirm?

    To do that please refer to Vmware documentation: (basically set HKLM\SOFTWARE\Policies\VMware, Inc.\VMware Blast\Config\UdpEnabled to 0 (string value) on machines with Horizon agent)

    Please keep us posted.


    Regards, Peter

  5. Hello guys,

    can you please check if the issue persists as we fixed few memory leaks in modules, which are currently available on the pre-release update channel so please switch to it, update, reboot the system and observe the situation.

    In case the issue persist, just let us know, so we can troubleshoot it with you.

    Regards, Peter

  6. Hello @mate,

    I would start with installing the most up to date version of the Endpoint i.e. 7.1.2045.5, you can download it at https://www.eset.com/int/business/endpoint-security-windows/download/

    In case the BSOD happens with it as well, please collect the 1. output from ESET Log Collector, pack it along with the 2. full crash memory dump, upload it to a safe location and send me a private message with download details and reference to this topic, I will try to assist you. 

    Regards, Peter

  7. Hello guys,

    we are aware of this issue and the dev team is investigating it.

    Currently there are 3 tickets with the devs opened with similar symptoms, but so far we were not able to pinpoint the root cause from the available logs so we are waiting for an image of affected system so we can debug it in-house.


    I will try to keep you posted.

    Regards, P.R.

    tracking keys for ESET Staff members P_ESMC-18585 P_ESMC-18339 P_ESMC-18120

  8. Hello @T3chGuy007

    thank you for providing us with the log

    We checked them and we found:

    MSI (s) (BC!EC) [08:06:18:420]: Creating MSIHANDLE (422) of type 790531 for thread 8172

    ERROR: (preps) Preparing of service failed.


    So it seems that the agent cannot be stopped for some reason.

    Please try to install the stand-alone agent on the affected machine and

    1. run the installation with lvx parameter  

    2. Capture the events in the system during the installation with Process monitor with advanced output enabled, after it fails export the log in native pml format

    3. Enable blocking of all blocked operations by HIPS in the HIPS setup on the Endpoint 


    Compress the logs, upload them to a safe location and send me and TomasP a PM with download details so we can check it.

    Regards, P.R.

  9. Hello @T3chGuy007,

    On 3/8/2019 at 7:13 PM, T3chGuy007 said:

    There were several log files in %temp%\eset\ so I grabbed the largest one.

    So can you please provide us with it so we can check it? 


    I found a similar case reported by our QA "Installation failed with error (package=0, error=8257588" ( reference for  us P_ESMC-16163) but it should be fixed in the latest version of ESMC, but not sure if it requires the newest agent as well as you have the old one ESET Remote Administrator Agent 6.5.522.0

    "This seems to be caused by policy having connection settings. The custom policy in setup causes those settings to be locked, and the ConfigSetServerConnection is trying to set the setting but it's locked by policy so it fails..."


    May I ask why do you upgrade via the All-in-one installer? 

    I would recommend first to try to upgrade via the Upgrade infrastructure task, as All-in-one primary usage is for deployment, not for upgrading,...


    Regards, P.R.

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