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Peter Randziak

ESET Moderators
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Posts posted by Peter Randziak

  1. Hello @Cashrewards,

    1. in case you lost the old management server with not backup you need to redeploy the agents so the have the new 

    2. My personal guess is that the Windows endpoints are not able to get to https://edf.eset.com/edf do you use any proxy / firewall to control the access to the Internet? The ECP.20006 means that the client fails to establish secure connection to the EDF...

    note: the proxy is  being set per user basis and the ESET service runs under the Local system user ...

    3. the process is the same on Windows and macOS as well...

    Regards, Peter

  2. Hello @Enrico  / @itman, if you are able to reproduce it.

    can you please provide us with:

    1. Processmonitor log (saved in native .PML format) with Advanced output enabled from the boot-time, from a boot where the error is being logged

    2. output from ESET Log Collector utility? 


    Please compress those two to an archive, upload them to a safe location and send me the download details via private message with a reference to this thread

    Regards, Peter

  3. Hello @marnee,

    have you installed the very latest version available? 

    Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it.

    The one you provided is only a minidump so there is nearly no data to find the root cause 😞 

    Regards, Peter

  4. 16 minutes ago, stackz said:

    Yes, Win 7x64


    good, thank you for the confirmation.

    16 minutes ago, stackz said:

    Sorry, I thought the module would be the same as released in regular pre-release update.

    as the Insiders are special 😉 they have the modules even before the pre-release so it goes:

    Devel (used in ESET HQ and Insiders) -> pre-release (users who decided to opt-in) -> standard release -> delayed updates...


  5. Hello Cris,

    we do not have a special integration for docker based solutions.

    Can you be please more specific what the application does and how? 

    The EFSW is able to provide standard level of protection i.e. real-time file system protection, application protocol scanning and so on...
    Moreover the version 7+ provides basic Network protection as well, see https://help.eset.com/efsw/7.0/en-US/idh_config_epfw_basic_group.html for details...


    On the other hand it is not bale for example to scan data put into a database...

    Regards, Peter

  6. Hello @milkybar1983,


    We generally do not support BETA versions or preview builds of any OSes as there are usually many changes until they reach RTM phase and it would cost us significant amount of resources to bring it.
    Of course the QA / Devs tests and prepare in advance for new major OS releases.

    We will do our best to bring full support from day one or as soon as possible after the OS release, but I think you may also expect the builds in advance of official full OS release.

    Regards, Peter

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