lezboyd

Hi Marcos, I opened the link for Log Collector in your signature, and noticed an Alert similar to the problem I was facing. hxxp://support.eset.com/alert6383/ I followed the steps in there and now its working again. Thanks. However, this has led me to a different issue. The issue is, while most of my banking/payment portals work fine when I disable ESET B&P Protection altogether from the settings OR choose to open them in a regular browser by configuring the same in the settings, one of my bank's website refuses to work outside ESET's secure browser instance, even when I have disabled B&P Protection from settings and/or chosen to open the Bank's website in a regular browser. I am not comfortable giving out further details about my bank here, so I was wondering if you can help me troubleshoot the same in PM. Thanks again.

Since the last two days, ESET Banking & Payment Protection does not work. When I activate it (either manually or by trying to access my bank's site), it gives the following error: (see attached file ESET-BUg-1.png) I restarted Firefox and tried again. Same message. I cleared all history and cache and tried again. Same Message. Firefox is updated to latest stable version, i.e., 51.0.1 (32-bit). On clicking 'Close Firefox' button in the above message, it then throws this message. (see attached file ESET-BUg-2.png) I have no idea what this means. My normal Firefox windows and tabs are working just fine. Hoping an admin here can help. Thanks.

Thanks for the update. Have they given any timelines for the resolution? Meanwhile, I will try using a Wi-Fi router instead of a direct connection and see if that helps.

@itman : I disabled it because of the BSODs, thinking maybe ESS Firewall is not playing nice with another firewall. I will turn it back on.

@itman : ESET firewall is running in Automatic mode with 'Evaluate also rules from Windows Firewall' turned OFF (since I have the Windows Firewall service Disabled; relying solely on ESET's firewall). Currently I am testing my theory by not using any of the apps I have set a firewall rule for and seeing if I get a BSOD. A couple weeks later (last time I tested for only a week, declared everything solved and fell flat on my face), I will test by deleting the custom firewall rule for one of the apps and then using that app for a prolonged period.

Just adding one more thing I have noticed. So far, I have got BSODs whenever I have run apps for a prolonged period for whom I have set an application-based Firewall rule (allowed an app, for example) in ESS. If I am using apps for which I have not set a deliberate rule in the firewall, I get no BSODs. Just something I noticed. It might still be a Windows bug, as in how Windows drivers reacts to ESS drivers handling an app-based firewall rule.

OK, thanks. Please let me know how it goes and how do I proceed once they reply. If you / they any more info, please let me know.

Thanks for opening the ticket with Microsoft. Hopefully that'll lead to a resolution. Regarding the second half (quoted), not sure exactly what you need me to do. From my side, I've checked the Windows drivers folder; did not find epfwlwf.sys there. It has epfwwfp.sys and epfw.sys among other ESET drivers that do not start with "epfw". Nothing with that name found under Local Services either. Please advice. Just to be clear, I'm currently on ESS v10.0.369.0. The BSOD problem has started since v9 and continues in the latest version.

I don't doubt that. But I would imagine that experience would have made this process easier and would not entail having to wait weeks for an uncertain outcome. I have also noticed that no one from ESET has asked me for a single thing to help identify the issue. Whatever I have provided, I have done so voluntarily. If the dumps are not enough, is there something else I can provide that would help? I have been using ESET since v3 and have been using most other softwares on my laptop for years too, across multiple laptops, never running into a problem until I upgraded to ESS v9 and beyond. It's a fact.

From my side, it makes sense. The BSODs started after I installed ESS. They went away for a month when I uninstalled ESET and worked with Windows Defender (which has to be the worst app around) and resurfaced when I installed ESS. At this point, I am updating all the device drivers from scratch, updating Windows components, and running DISM/SFC. I have also turned off the Windows Defender and Windows Firewall services, in case ESET clashes with those. If this does not solve it, I suppose its money wasted on a 3-year ESET license. I will be forced to uninstall it and go with something else. I shall keep you informed.

Another BSOD just received, this time with no PeerBlock running. Link to dumps: https://1drv.ms/f/s!Avzd_Hgdj4WQfsyNBdon0Yh1p68 Please help.

I spoke too soon in my previous posts Just received another BSOD today, this time with no PeerBlock running. Linking to dump files below: https://1drv.ms/f/s!Avzd_Hgdj4WQe9ujeToGujFKRe4 Please help.

I have been running ESET without running Peerblock for the whole of last week and till the time of this writing, and have not got a BSOD. I suppose it is safe to assume that the 2 drivers are not getting along. However, ESET is in active development whereas Peerblock is not. Also, previous versions of ESET have worked without issues with Peerblock. So I'd like to ask if there is a way to make the 2 drivers play along with one another, as in previous versions. Peerblock has the ability to work with blocklists for malicious, malware and ads domains. This is a pretty cumbersome, complex and manual process in ESET. On the other hand, ESET has application specific firewall rules, which is very handy. So currently I need both.

I have not started Peerblock since Sunday and have not got a BSOD yet. Will continue observing for the rest of the week and let you know on Monday whether or not the problem has returned.

That's a bummer. What I have is a list of IP addresses. I have one last query. Is there a way to learn the format in which ESS saves its exported settings (which I am sure include Firewall rules) which I can then use to convert my IP list into a list of firewall rules and then just import them into ESS?