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Posts posted by razorfancy

  1. 34 minutes ago, itman said:

    There is another possibility here. 

    I recollect reading; can't find the associated link, that if Smart Security is uninstalled, the Password Manger is not. This is done so one's passwords are not lost, etc., etc.. Likewise for the encryption software in the instance it is needed to un-encrypt existing files.

    Are you sure that you never installed Smart Security; like in trial version mode?

    Yes I am 100% that never tried Eset Smart Security Premium version on the pc I am currently today because this pc is new, I got it February this year and I always used Eset Internet Security version on it.

    If I try to get a trial version of Eset Smart Security Premium and activate it on my pc and restart my pc then activate my Eset Internet Security license and restart my pc again will that be able to fix this issue?

    Another thing that I was thinking to do was to try to use a file deleter like Wipe File to delete the PasswordManagerInstaller.exe file in the "C:\ProgramData\ESET\ESET Security\Installer" folder but I think that probably will damage the installation of Eset and cause me a lot more problems.

  2. 11 minutes ago, itman said:

    Off-line installer downloaded from here: https://support.eset.com/kb2885/ . I believe you can do the same and at installation time switch language to Portuguese.

    The only explanation that I can see is that Eset fixed the Offline Installer of the version after I did my installation on 19/07/2019. 

    I can 100% garantee you that I installed the Eset Internet Security version since I only activate my license after the installation finish and I didnt get any notification from Eset to restart my pc, which I would get if I had installed Eset Smart Security Premium and then tried to insert a Eset Internet Security license.


    Can you please provide me a link for the Offline Installer for the version


    Where I downloaded the offline Installer for version*1) still doesnt have the new version( offline installer.

    *1 - https://www.eset.com/pt/casa/internet-security/download/


  3. 26 minutes ago, itman said:

    Checking my Eset Internet Security installation that previously was 12.2.23 and updated this morning to 12.2.29, the only thing that exists in this directory is ehn_nt64.msi.

    I really believe that the only way the other two installers associated with Smart Security  would be present in that directory is if you somehow at some time mistakenly downloaded the Smart Security installer.  Note I am not stating you explicitly downloaded it, but that somehow you ended up with a Smart Security installation versus Internet Security.

    Have you tried uninstalling and reinstalling Internet Security? After uninstalling Eset, make sure this directory,  C:\ProgramData\ESET\ESET Security\Installer, no longer exists. If it does, make sure you manually delete the Password Manager installers in it prior to reinstalling Eset. Also make sure you re-download Internet Security from the off-line installers web site. Make sure the download file properties state it is Internet Security. Finally, make sure you export your current Eset settings prior to uninstall if you have made custom changes to Eset settings.

    Show me a screenshot of your "C:\ProgramData\ESET\ESET Security\Installer" folder.

  4. 11 minutes ago, Marcos said:

    We'll need to check it out with devs tomorrow.

    The only place in a Eset Folder that I can find something about Eset Password Manager is in the "C:\ProgramData\ESET\ESET Security\Installer" folder.

    If there was any problem with my first installation then it was related to the Eset Internet Security offline installer(it still is possible to download this version offline installer using the link below):



    Anotação 2019-09-11 171622.png

  5. 11 minutes ago, itman said:

    Clear your update cache as shown in the below screen shot and see if that stops this update activity:


    I already try that and doesnt work also if I close Eset and wait for the ESET Main GUI process to disappear from the Task Manager and after that I open the Eset program again the Password Manager Update Notification disappear but if I click on the Manual check for updates option, the notification appears again until I close Eset and wait for Eset Main GUI process to disappear(*1) again.


    *1 - If I open Eset before the ESET Main GUI process close I still can see the Password Manager Update notification.

  6. 19 minutes ago, itman said:

    Using this knowledge base article as a guide: https://support.eset.com/kb6181/ , scroll down to the Troubleshooting section and see if the Password Manager shows as installed.

    It doesnt appear in the Security Tools section also the folder "ESET Password Manager" doesnt exist in my "C:\Program Files\ESET\" folder.


    Anotação 2019-09-11 164607.png

    Anotação 2019-09-11 164712.png

  7. I was on Eset Internet Security and today I got a notification to update to version but the weird thing is that I also got update notification to update Eset Password Manager something that is only on the Eset Smart Security Premium version.

    I was able to update to Eset Internet Security without any problem but the Password Manager update notification still appears, I press to update, it starts to download the Eset Paswword Manager.exe file and the notification disappears but if I click in the manual update option of Eset the notification apears again.


    Anotação 2019-09-11 154433.png


    Anotação 2019-09-11 154701.png

  8. 8 hours ago, Marcos said:

    Below find my personal comments that may not represent an official response of the company on this test.

    1, It's not a real world test and it appears that some protection layers were bypassed (e.g. web protection with more aggressive detection and url blocking), ie. the results might not reflect how ESET would protect users in real life. Also the question is if the missed sample was actual or synthetic threat. Since we didn't get missed samples for verification, we don't know how prevalent in the world they are.

    2, A false positive test was not a part of the test. It's easy to detect 100% of malware if also clean files are detected.

    3, The author works for Emsisoft. Despite the claims of being independent, it's hard to believe that this did not affect the test in any way. It's also interesting that Bitdefender got best results and Emsisoft uses its engine as well.
    Employees of AV companies should not perform tests that they proclaim to be independent and unbiased. Only prestigious and respectful AV testing organizations should do that where independence is ensured. It would not be too difficult to make a test where an AV scoring 100% in other tests would get 0% if the "right" samples were picked in the test set.

    4, "If a sample successfully makes it to memory and begins execution, it is considered a miss." This is a flawed methodology. A file has to be first unpacked in memory before it is executed. Advanced memory scanner triggers a scan only after a file has been executed and unpacked in memory.


    I strongly recommend taking tests from youtube or performed by other than non-professional testers with a pinch of salt.  One must consider and understand all aspects of how a test was performed in order to take the results seriously.

    I personally dont think the person that runs The PC Security Channel [TPSC] is manipulating the result for example ESET Internet Security v10 and v11 got good results on his tests.

    v10 Review:


    v11 Review:



  9. 21 minutes ago, itman said:

    And how did you determine this? Are there entries in the Eset HIPS log showing that svchost.exe is being blocked? If so, please post a screen shot of the Eset HIPS log entries.

    By what he describe I think he is talking about Eset Firewall blocking "svchost.exe" connections.

  10. 28 minutes ago, Marcos said:

    That said, calling "false positives" something that the detection is actually supposed to detect is not right.

    You are right there, I shouldnt said that is false positives, should have just said that are annoying popups, that for me are more annoying than the ads that I get when I am with uTorrent interface open + like I said I am not the type of person that installs toolbars and other programs that come in the application setup that I want to install so I dont need Eset to give me annoying poppus that crashes the setup just because of toolbars that I am not going to install anyway.

  11. 39 minutes ago, Rami said:

    It would be better to install software that won't throw at you useless toolbars that would end up giving you ads or pop-ups , ditch uTorrent , there are better alternatives like Qbittorrent(based on uTorrent) or Deluge (open source).

    It made your setup crash because ESET tried to clean the toolbar from the installer , so the installer crashed.

    uTorrent uses that way to force you upgrading into a paid version where there are no ads/toolbars.

    I know thats why I dont enable those options + like I said I do not install toolbars and other programs that come in the application setup that I want to install.

    Also I dont care about the ads that I get in uTorrent when I am with uTorrent interface open, its absolutely fine for me, I dont click on the ads and like you said is a way of trying to make people pay for the Pro version.

    For example the type of ads that I dont like is the ones that Avast Free has because even when I am not with the Avast Interface open I get a lot of annoying ads while I am using other applications and that type of ads are the ones that really annoy me.

  12. 28 minutes ago, Marcos said:

    Quite the contrary, potentially unsafe or unwanted applications should have virtually 0 false positives since these detections are created by humans after a deep analysis of applications.
    Enabling detection of pot. unsafe applications combined with enabling password protection on machines that are the target of RDP attacks when the attacker typically disables protection and then runs ransomware can save the user from getting his or her files encrypted in case the attacker manages to get into the system.

    If "potentially unsafe applications" and "potentially unwanted applications" were that good of options they would be enable by default when we install Eset.

    For example like I said before with "potentially unwanted applications" enable I wasnt even enable to install uTorrent because I keeped getting popups everytime I try to install it, I selected "clean" and that made uTorrent setup crash.

    When I install something I am not the type of person that installs toolbars and other programs that come in the application setup that I want to install so I dont need Eset to give me annoying poppus about toolbars that makes the setup crash.

    Also with "potentially unwanted applications" enable I wasnt even able to enter https://www.baixaki.com.br/ home page without getting annoying popups.

  13. @MrWhispers

    For what I know you were the one that enable "potentially unsafe applications" in Eset Options because that doesnt come enable by default, also you probably decide to enable "potentially unwanted applications" during Eset Installation.

    I personally dont like to use "potentially unsafe applications" and "potentially unwanted applications" because these options cause a lot of annoying popups and false positives.

    For me this options are good if you are a person that install things without reading what you are installing, pretty much if you are a person that install things by clicking "Next" on everything without read.

    For example with "potentially unwanted applications" enable I wasnt able to install uTorrent because I keeped getting popups everytime I try to install it, I selected "clean" and that made uTorrent setup crash.



  14. On 10/14/2018 at 12:24 AM, itman said:

    Suspect this might be related to Chrome web cam issues noted in this thread: https://forum.eset.com/topic/16852-smart-security-premium-webcam-access-notifications/?_

    These won't be fixed until vers. 12 is released as noted by @Marcos.

    This "bug" still persists in Eset v12 for me but only happens in the first time I go to my gmail after open Google Chrome and only get it again after close and open Google Chrome again and go to my gmail.

    In v11 I was getting the webcam notification "bug" everytime I refresh my gmail page.

    Just to let the moderators know I deleted the saved webcam rule that blocked Google Chrome access to the webcam after updating to v12 but got the notification that @lvl1k0n got again after I open Google Chrome and go to my gmail, so I blocked access again.

    Is this "bug" gonna be fixed in a future Eset module update or we gonna have to wait for a Google Chrome update that fixes this "bug"?

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