kyo1972

itman: Thanks for the url, I did find that and used its advice in part. I did not run MalwareBytes since that required an install and I assumed eset would do the same thing. Likewise, I did not install/run hitmanpro. Marcos: I do not see any websites in the notifications list. This also relieves my concern. Thanks to both.

I started getting notifications that claimed to be from McAfee, prompting me to click on something like "onegadsdesign... " to remove a virus. I have eset not McAfee. The logo for McAfee looked a bit lumpy. I searched eset and did not get any hits. I searched the internet and got some advice to 1. Rest the browser to factory settings 2. Install MalwareBytes and scan 3. Install HitmanPro to make sure the malware is gone. I did reset Chrome, run an eset scan and no longer have the problem. Is that it? Can I be sure I am fixed? Eset never reported a detection. Is this adware that only generates fishy notifications?

I have a similar problem. I just installed expressvpn here in Toronto. After a while I got the "... LiveGrid servers cannot be reached" message. At one point, I turned off expressvpn and, after a while, LiveGrid started working again. At this moment, turning the ESET GUI off and on does not help. I am pretty sure a PC restart will clear the message. In my case I can cope with this by only using the VPN when I really need it.

Thanks, 'nuff said.

I received a message, "The End User License Agreement has changed for ESET products ... Accept EULA to continue with ESET product auto-updates." What changed? I know I can see the full text of the agreement, but I would appreciate a summary of the changes. Maybe just a statement that they are strengthening software copy protection or something like that.

Recently, my log scanning time dropped to a third its previous value. No complaint, but it was so significant I wondered if I mangled something. I do not recall changing any ESET parameters. Oct. 20 Log Scanned disks, folders and files: Operating memory;Boot sectors/UEFI;WMI database;System registry;C:\Boot sectors/UEFI;C:\ Duration 09:53 Oct. 19 Log Scanned disks, folders and files: Operating memory;Boot sectors/UEFI;WMI database;System registry;C:\Boot sectors/UEFI;C:\ Duration 31:13

I'd vote for usability, clarity, convenience over flashiness. There is one thing I would change. The Tools menu takes two clicks to get to the most frequent things I use. I imagine that the first click that leads to Payment Protection, Connected Home Monitor, and Anti-Theft are the upgraded features beyond the most basic product and so there is economy of coding in leaving the rest of the tools separate. So I have to use the "More Tools" option to get what I really want. Not a big deal. Long ago I used a system called ccMail. When you deleted an email it responded with a little flash of fire. Not necessary but oh so gratifying.

I turned off the "Notify when changes in Startup applications" (I think this returned the setting to its default), and that removed the "modify startup settings" messages and log entries. There are still "self defense" entries in the HIPS log but no notifications. I am less worried, thanks.

I get a lot of these messages on startup. I do not see explorer in the Startup list in Task Manager. I also get a fair number of HIPS entries about self-defense and access to eset files. I recently changed from MS Edge to Firefox in the Banking & Payment Protection feature. Eset is not showing any alerts. Is this anything to worry about? Sample messages from HIPS: 2020-06-07 5:25:21 PM;C:\Windows\explorer.exe;Modify startup settings;HKEY_USERS\S-1-5-21-136920658-3447232488-3887249229-1001\Software\Microsoft\Windows\CurrentVersion\RunOnce\Application Restart #24;allowed;Automatic mode; 2020-06-07 5:24:13 PM;C:\Windows\System32\csrss.exe;Get access to another application;C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe;blocked;Self-Defense: Protect ekrn and egui processes;Terminate/suspend another application

This problem has not reoccurred. I did try changing the keyboard protection setting and keying away while watching. No changed keystrokes. I enabled the setting again, typed a lot, no problems. I tried keying into notepad, no problem. I tried running an ESET virus scan and Windows Defender and Cinebench while using the protected browser. No errors. There were times when the display lagged the keystrokes. The website I had trouble with was under heavy load. I am willing to believe this problem is due to a heavy load plus the under-powered capacity of my PC. I know that is unsatisfying and if I get this again I will collect logs.

It does not happen every time, maybe 1 in 8 times (wild guess). MS Edge is my default. I will try disabling keyboard protection.

For the last couple of versions (13.1.21.0 and its predecessor) I think that the ESET secured web browser has occasionally been changing my input. E.g. I type "45..." and "p1..." shows up. I thought it might simply be me mistyping things but it has happened often enough that I think there is a real problem. After I have this problem, if I type slowly the keyed characters do appear correctly. If I type quickly while watching my hands, the text usually appears correctly but after a delay. I have an old rather sluggish PC (Pentium N3700 1.6 Ghz cpu) running Windows 10.0.018363. I run scans pretty frequently, both ESET and Windows Defender and they both take a long time so my CPU often runs at 100%.

Thanks for both responses. My first problem was finding the executable (Program Files\WindowsApps\JAMSoftware. . . .) and my second was ignorance of the advanced feature to check a file for reputation. I did try help to find information about reputation features but did not recognize a reference to it. It works fine. Thank you.

I recently installed Treesize Free from the Microsoft store, from JAM Software. Installation was fine, execution worked, no ESET problems. For some reason, I wondered where this product was installed. A Treesize FAQ said it was in Program Files (x86), but I did not find it there. I looked in Program Files and it was not there either. I think I am showing hidden files. This made me suspicious and I uninstalled this app. I realized at this point that I could have used ESET reputation reporting (Running Processes) to check this app. I could reinstall this app and look at its reputation, but I wondered if it is possible to check the reputation of an app without installing and running it.

Hello, I got the js/agent.ntd threat about 5 days ago. I had done an in-depth scan at 10:20 am that found nothing, and had problems later in the day. Another in-depth scan found it at about 10pm. So the threat is gone. But I am not sure what it did while it was on my PC. I am chagrined to say that I have some sensitive files such as tax forms and scanned images of id. I looked at last access dates for some of the files and they seemed to suggest there was no recent access, but I do not know if last access date can be trusted. There is some activity reflected in the event log, but I do not recognize anything exceptional. I did not have any auditing of file accesses. I did not have idle time scan on. (I do now.) I probably got the virus via clickbait. So two questions: Can I know what information might have been divulged? Is there a reference to using eset to lock down a PC to the maximum extent, whatever the performance cost? Thanks for reading.