[Dorset Rover]

Further to my message shown above, I forwarded the query to Eset Support on 20th May and received the following response from them on 22^nd May:

Good afternoon

Currently, it’s not possible, however I will submit it as a market requirement, which, if there’s enough call for it, it will be implemented.

I apologise for the inconvenience

Many thanks

Neal Emery,

Eset Certified Technician

Technical Customer Care Engineer

(Question sent on Saturday - Responded to on Monday -  Very good customer service.)

[Dorset Rover]

Thank you 'peteyt' - I saw your message for the first time today.

I might put the question to Eset Customer Care and assuming I receive a response from them, I will post their answer on this forum.

Thanks again.

[Dorset Rover]

I have recently upgraded to Eset Smart Security Premium and this post relates to Password Manager.

When I turn the p.c. 'on' in the morning, I enter the Password Manager 'Master Password'.

All goes well and, after using the p.c., I decide to put it to sleep, while I carry on with other matters in the house.

Then my wife wants to use the p.c. She has to enter the Master Password until she has finished using the p.c. and puts it back in sleep mode.

30 minutes later I want to go back to the p.c., 'wake' the p.c. and I have to re-enter the Master Password.

I would not leave the p.c. in sleep mode whilst being away from the house for obvious security reasons, however, whilst I am in and around the house/garden, I would like to have the facility to put the p,.c. to sleep whilst leaving the password manager still 'logged in'.

I have looked at Settings and other Password Manager Forum entries but cannot find how to do what I am trying to achieve.

Any help or suggestions would be appreciated.

 

[No access to Support Request]

On 24/03/2017 at 9:27 PM, Dorset Rover said:

I have just submitted a 'ticket' using the link you kindly included in your (above) reply.

Once I have heard from your 'Customer Care'. I will advise you accordingly.

Thank you.

 

 

As a follow up to the above message, this morning I received an e-mail acknowledgement from Technical Customer Care asking that I contact that department by telephone.

Thank you.

[No access to Support Request]

52 minutes ago, foneil said:

Sorry about that, I tested that and I'm seeing the same thing myself. There is definitely the added benefit of automatically attaching the relevant system logs using the in-product support request, but until the redirect is resolved (that's what I think it is because the form itself is still working properly), you can still submit a support request using the web form:

https://www.eset.com/int/support/contact/

 

I have just submitted a 'ticket' using the link you kindly included in your (above) reply.

Once I have heard from your 'Customer Care'. I will advise you accordingly.

Thank you.

 

 

[No access to Support Request]

From the 'Help & Support' page of the Eset icon in the task bar, then by clicking on 'Customer Care', then clicking on 'Submit Support Request'.

 

[No access to Support Request]

I have just (at 14:41) tried to submit a support request, agreeing to allow changes to be made to this p.c. and received the following 'message'

404

We are sorry, this page cannot be found

This is the 6th or 7th time I have tried to submit the same request today, all of them resulting in the same response.

 

 

 

 

[Encrypted folder on a removable USB drive.]

I have only recently subscribed to the Premium version of Eset and wanted to create an encrypted folder on a removable USB drive.

For these 'practice' purposes, I used an old 'Word' document.

I inserted the USB stick then created a password.

I dragged the document into the encrypted folder.

I then deleted the document from the folder - right click & delete.

The document was deleted from the folder.

I then tried to delete the folder - right click & delete.

I am asked 'Are you sure you want to permanently delete this folder?'

I click 'Yes' and the words 'You'll need to provide administrator permission to delete this folder' appear.

Three boxes appear which read 'Continue', 'Skip' and 'Cancel'.

I click on the 'Continue' box and another box is displayed. This box shows a small window headed 'Folder Access Denied', 'You need permission to perform this action' and 'You'll need permission from Everyone to make changes to this folder.'

That is followed by two boxes marked 'Try again' and 'Cancel'

I click 'Try again' and receive the same result as above.

The EMPTY encrypted folder remains in the USB drive.

I have searched 'Help' and Forum pages but cannot find any reference as to how to delete the folder from the USB drive.

I should be grateful for any help that can be offered.

Thank you.

[Master password for Password Manager]

TO DWOMACK:

I do not appear to have received notification of your (above) response to my post. I only saw your comment when I received notification of FONEIL's response.

I had looked at the link that you have shown in your reply and thought it referred to a different subject. It appeared to me to be far too complicated for what I wanted to do! Nevertheless, thanks for replying.

TO FONEIL:

Those are the steps that I (eventually) took to make the required change.

Thank you.

 

[Master password for Password Manager]

Not to worry - I have (eventually) found out!

 

[Master password for Password Manager]

I have recently purchased the Premium version of Eset and have created a Master Password to use with Password Manager and followed that by adding various websites to Password Manager. I now wish to change the Master Password I created but cannot find any reference showing how to change it. Any help would be appreciated. Thank you.