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JohnRF

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Posts posted by JohnRF

    Online scanner crashes

    in ESET Standalone Malware Removal Tools

    Posted

    Hello guys,

     

    we released a new version of ESET Online Scanner recently.

    In case you encounter a crash please capture the crash dump and send me and TomasP a private message with a download link so we can check it.

     

    Regards, P.R.

     

    What is the link to the new version?  I just went to 

    https://www.eset.com/us/online-scanner/ 

    and downloaded the "new" version.  However it is the SAME file size as the one I got last month, and the properties shows version 2.0.12.0.

     

    What is the version of the new version?

    ESET Online Scanner crashes during a scan

    in ESET Standalone Malware Removal Tools

    Posted

    I'm having same problem.  

    Error in Windows 10 log when running online scanner (Windows 10 64bit Anniversary Update plus all updates)
    I retried online scanner with my anti-malware (webroot) software disabled, and same result. I also tried it on another different Windows 10 Home PC and same error.
    Is there a fix?
    Faulting application name: esetonlinescanner_enu (1).exe, version: 2.0.12.0, time stamp: 0x57ac3e59
    Faulting module name: esetonlinescanner_enu (1).exe, version: 2.0.12.0, time stamp: 0x57ac3e59
    Exception code: 0xc0000005
    Fault offset: 0x000361d1
    Faulting process id: 0x3990
    Faulting application start time: 0x01d206bb6f12f880
    Faulting application path: D:\Temp\esetonlinescanner_enu (1).exe
    Faulting module path: D:\Temp\esetonlinescanner_enu (1).exe
    Report Id: 966be45f-04a7-41d0-b388-b77ce09a7979
    Faulting package full name:
    Faulting package-relative application ID: 

    Online scanner crashes

    in ESET Standalone Malware Removal Tools

    Posted

    I'm having the same problem and two different Windows 10 (latest updates) pc's.  One with very little software installed.

     
    After scanning for an hour or so, it it hung up, and I have to kill the process to terminate. 
     
    Faulting application name: esetonlinescanner_enu.exe, version: 2.0.12.0, time stamp: 0x57ac3e59
    Faulting module name: esetonlinescanner_enu.exe, version: 2.0.12.0, time stamp: 0x57ac3e59
    Exception code: 0xc000041d
    Fault offset: 0x000361d1
    Faulting process id: 0x954
    Faulting application start time: 0x01d2065c64c7b877
    Faulting application path: \\Jxxx\Temp\esetonlinescanner_enu.exe
    Faulting module path: \\Jxxx\Temp\esetonlinescanner_enu.exe
    Report Id: 9b20cbdb-eb11-4315-94c0-6a368a9385a7
    Faulting package full name: 
    Faulting package-relative application ID: 
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