[Software install to Ubuntu desktop client fail]

Hi all,

I installed agent on my Ubuntu desktop 16.04 client finished, i created task Software install on ERA server but it fail with below error : 

Error: NetworkModule [Thread 13c4]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:172.16.2.76, ResolvedHostname:172.16.2.76, ResolvedPort:59948

I'm using ERA 6.5, please help me check this.

Thanks.

 

[Can not deploy ERA 6.5 OVA to ESXi 6.5]

i'll download and try again,

Thanks

[Can not deploy ERA 6.5 OVA to ESXi 6.5]

Hi all,

I imported ERA 6.5 OVA to my esxi ( 6.5),when process completed, i have a issue below picture attach file.I tried step by step to start this vm but it not working.

Please help me check.

Thanks.

 

[ESET SysRescue can not update lastest]

Hi all,

I used ESET SysRescue USB to scan my client.But when i check database virus sign is 9551 ( 20140317), i click update but it not get lastest virus database sign.

Please help me check.

 

[How to check client's behavior after infected ransomware ?]

Hi Marcos,

If i need your help for this case , i'll contact later.

Thanks.

[How to check client's behavior after infected ransomware ?]

Hi all,

If my client infected ransomeware, how to i can check reason about user disabled ESET or ESET can not scan this ransomware ? ( ransomware is exsit in database virus ESET )

[Create All in one installer include polices]

Noted with thanks MartinK.

 

[Create All in one installer include polices]

Hi MartinK,

I tried install again with information below

ERA Server : 210.245.23.111

ERA Proxy : 10.10.10.254

Client 10.10.10.3 not access internet, only communicate with ERA Proxy.

All in one installer include 2 policies :

1.Change agent IP communication between client and ERA Proxy : client will connect to ERA PROXY port 2222

2.Change HTTP proxy endpoint on client : client will connect ERA PROXY port 3128 ( ERA Proxy installed Apache Http)

After installed on clinet, erverything is ok : client connected ERA PROXY port 2222 and 3128, it can active and update DB via ERA Proxy ( client not access internet).

When I log on web console ERA server, i check detail of this client, it don't have 2 policies integrated All in one installer ,

then return this client to check, HTTP Proxy on client had changed to IP ERA SERVER.So that I must assign policy HTTP Proxy on client via web console again ?

Please check video demo via link : hxxp://fsend.vn/WnwPkfYv ( this link will remove after 7 days)

 

[Create All in one installer include polices]

Thanks MartinK

[Create All in one installer include polices]

Hi MartinK,

I tried method as you advice.After install on clients, clients connected to ERA PROXY via port 2222.And I have to create policy change HTTP PROXY on ERA SERVER --> assign to clients.

So can I integrated this policy ( http proxy) on ALL IN ONE installer ?

 

 

 

[Create All in one installer include polices]

Hi MartinK,

I'm using ERA 6.5

I created all in one install below file attach.After install on client, I run NETSTAT -an on cmd, client connect to ERA SERVER IP with port 3128.

I want after install all in one on clients, cliest must to connect ERA PROXY with port 3128 and 2222.

How to I can do it ?

 

[Create All in one installer include polices]

Hi V2TW,

I want to install all in one to clients in fact clients not communicate ERA server via direct.ERA server will communicate clients via ERA proxy.

So how to can I do that ?

[Create All in one installer include polices]

Hi all,

I created All in one installer include policy below :

ESET Remote Administrator Agent : defined clients connect to ERA PROXY on "Servers to connect to" and "Http Proxy"

ESET Endpoint for Windows : Tool --> proxy server --> ERA PROXY

But after install on clients, clients not connected to ERA PROXY, it still connected to ERA SERVER.

Please help me check this.

Thanks.

 

 

[SQL Server Agent (ERASQL) Can Not starting]

Thanks your information.

It seems not help full.

[SQL Server Agent (ERASQL) Can Not starting]

Hi MartinK,

I checked on  ERA 6.4 is same issue.

SQL Server (ERASQL) is mean ? Because when I check service, ERA server is normal.

[SQL Server Agent (ERASQL) Can Not starting]

Hi all,

I'm using ERA 6.5, when I check sql service, I see "SQL Server Agent (ERASQL) stop", I tried start it on services.msc but it fail.

Please help me check this.

Thanks.

 

[Name computer rename is not available]

Thanks your information.

[Name computer rename is not available]

Hi all,

I'm using ERA :

ESET Remote Administrator (Server), Version 6.4.295.0
ESET Remote Administrator (Web Console), Version 6.4.281.0
 

I changed Name computer on detail but it auto revert origin name before.

Example : before change name computer --> A , after change name computer -->B

After change name about 45 minutes , the name auto revert A.

Please help me check this.

Computer details

To find out details about a computer, choose a client computer in Static or Dynamic Group and click Details to view more information about that computer.

The information window consists of seven different parts:

Basic:

•Name - you can change the computer's Name or Description.

[Explorer hang when plug in USB]

Hi all,

i'm using ESET ENDPOINT SECURITY.

Some clients had issues with USB.

When plug in USB A, the explorer hang serveral minutes .

When chose DO NOT SCAN option on REMOVABLE MEDIA on this client OR plug in other USB B --> everything is ok.

Use this USB A to other client --> everything is ok.

The issue occurred not all my clients.

Please help me check.

I've gotten ELC on this client.

Thanks a lot.

ees_logs_tda.zip

[Win32/Filecoder.HydraCrypt not deleted]

Hi Marcos,

So after infected, ESET can not clean this ransomware ?

I don't desire decrypt files.I want clean my system after infected.

[Win32/Filecoder.HydraCrypt not deleted]

Hi Marcos,

This is my ELC log.

eea_logs.zip

[Win32/Filecoder.HydraCrypt not deleted]

Hi all,

I'm using ESET ENDPOINT ANTIVIRUS.

My client detected Win32/Filecoder.HydraCrypt but it not deteted or clean.On ERA server, report on this client with this virus sign ACTION is NULL .

Please help me check this.

 

[Scan and Update on clients]

Hi Marcos,

Thanks your advice.

But my issue is clients not scan at time I desire via Policy.

My clients not work at 12:00 everyday and I want pc scan at this time.

[Scan and Update on clients]

Hi Marcos,

I set flag scheduler is REPLACE and uncheck policies default on client.And my data is too big ( about 3TB) so every update ( althought database update is litte ), my pc scan again too long and performance is low.How to fix this issue ?

Thanks for response.

[Scan and Update on clients]

Hi all,

I had 2 problems with SCAN and update on client

When I created scheduler SCAN + UPDATE to clients at 12:00pm.But some clients not scan + update at that scheduler.

And when scan after update, ESET not scan with mode SMART SCAN, it too long time for scan again ( before it scan complete when setup ESET).

I created ESET Log Collector on client not scan at time scheduler and log on client scan too long time below link : hxxp://fsend.vn/lAcqyDa0 (note : this link will remove after 7 days)

Please help me check this.

Thanks.