I am a new Forum Member. I have ESET security on all desktops and laptops in my small business set-up- 5 units in total. I set up a profile at my.eset.com, from which I downloaded and purchased various security programs. The login and password are not being recognized, and my requests to change the password has not resulted in the sending of the password changing links. I have set up a new profile, but cannot merge these accounts, from my viewing of the profile. I need to add security to a new desktop, and cannot access my current user key which should cover this desktop.
Can you assist? I have also tried the free scan for this desktop from the website, and it will not download to the desktop- I think we are battling a virus as the user of the desktop did not allow the McAfee that came with it to be enabled, but has had no security for 3 months! Really need ESEt NOD32 on that desktop.
Hoping I can be approved, or replied to soon- Many thanks! Maple Lane