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Posts posted by 50040Leviathan

  1. Hi Peter

    Thanks for helping with this. I have uploaded the (zipped) Procdump output to DropBox and sent you a PM with the link.

    I have not included any log output, as EOS v2 has never successfully completed a run on my PC.


    The only logs I can find date back to May and version 1, although there are quarantine files under AppData dating from 9th August -- this must have been the time when I stopped the v2 scan early (see original post).


    Do let me know where I might look for any other useful information for you.



  2. Since ESET Online Scanner has been updated to version 2, I have not been able to use it on my PC.


    Version 1 worked fine.

    I ran it once a month to give a 'second opinion' to Comodo suite (installed and active) and MBAM (run manually once a week).


    Version 2 downloads, installs, starts, downloads virus descriptions, and starts scanning.

    (But that's all I know: the scan takes over 5 hours, so I run it overnight and have never seen it at scan completion.)

    When I come back to it, there is an incomplete and unresponsive GUI window, sometimes showing one or two lines of text indicating that a threat has been identified.

    Clicking on the window generates the Windows pop-up 'EOS_v2 has stopped working'.


    On Tuesday I stopped the scan early to deal with two or three already identified threats.

    This all worked fine, so I restarted it, but the problem (eventually) recurred.

    This suggests that the error may be occurring after the scan has completed?


    Yesterday I decided to search ESET Forums for advice, and found this thread:



    It recommended downloading Procdump and running this to capture the crash.

    I have tried this.

    The crash actually occurs when you mouse-click on the unresponsive window.

    So, I now have a 384MB Procdump file...

    ...what now?



    PC is an elderly Dell Dimension E520 running Vista SP2 (32-bit).

    Can you help please?


  3. This is exactly why I created an ESET Forum account.


    In my case, the system is Vista 32-bit (yes, I know, but unlike my other (Win7) computers, it is still working!)

    EOS Version 1 worked fine.

    EOS Version 2 downloads, installs and starts OK, but crashes at some point, displaying an almost blank window.

    (Windows reports 'EOS_v2 has stopped working'.)


    Yesterday I managed to stop it part way to quarantine some files it had found in an archive area, then I restarted it.

    So, fundamentally it IS working, up to a point...


    I have downloaded procdump and will follow the above procedure overnight -- the ESET scan takes 5 hours to complete! -- then I'll start a new thread to request help.




    New thread may be found here: "Online Scanner v2 Crashes before completion"

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