50040Leviathan
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Posts posted by 50040Leviathan
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Since ESET Online Scanner has been updated to version 2, I have not been able to use it on my PC.
Version 1 worked fine.
I ran it once a month to give a 'second opinion' to Comodo suite (installed and active) and MBAM (run manually once a week).
Version 2 downloads, installs, starts, downloads virus descriptions, and starts scanning.
(But that's all I know: the scan takes over 5 hours, so I run it overnight and have never seen it at scan completion.)
When I come back to it, there is an incomplete and unresponsive GUI window, sometimes showing one or two lines of text indicating that a threat has been identified.
Clicking on the window generates the Windows pop-up 'EOS_v2 has stopped working'.
On Tuesday I stopped the scan early to deal with two or three already identified threats.
This all worked fine, so I restarted it, but the problem (eventually) recurred.
This suggests that the error may be occurring after the scan has completed?
Yesterday I decided to search ESET Forums for advice, and found this thread:
https://forum.eset.com/topic/8542-online-scanner-crashes/
It recommended downloading Procdump and running this to capture the crash.
I have tried this.
The crash actually occurs when you mouse-click on the unresponsive window.
So, I now have a 384MB Procdump file...
...what now?
PC is an elderly Dell Dimension E520 running Vista SP2 (32-bit).
Can you help please?
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This is exactly why I created an ESET Forum account.
In my case, the system is Vista 32-bit (yes, I know, but unlike my other (Win7) computers, it is still working!)
EOS Version 1 worked fine.
EOS Version 2 downloads, installs and starts OK, but crashes at some point, displaying an almost blank window.
(Windows reports 'EOS_v2 has stopped working'.)
Yesterday I managed to stop it part way to quarantine some files it had found in an archive area, then I restarted it.
So, fundamentally it IS working, up to a point...
I have downloaded procdump and will follow the above procedure overnight -- the ESET scan takes 5 hours to complete! -- then I'll start a new thread to request help.
Edit:
New thread may be found here: "Online Scanner v2 Crashes before completion"
Online Scanner v2 Crashes before completion
in ESET Standalone Malware Removal Tools
Posted
Hi Peter
Thanks for helping with this. I have uploaded the (zipped) Procdump output to DropBox and sent you a PM with the link.
I have not included any log output, as EOS v2 has never successfully completed a run on my PC.
The only logs I can find date back to May and version 1, although there are quarantine files under AppData dating from 9th August -- this must have been the time when I stopped the v2 scan early (see original post).
Do let me know where I might look for any other useful information for you.
Regards