ckbeme

Thanks a lot. I've got a lot more to learn.

I had made some changes to the settings because I didn't know how the ESET firewall worked. When making changes and got stuck in a couple of places, I decided to just go back to default settings. I did a search through the PDF user guide - for version 10 - and only found one reference to "default settings" and only one reference to "revert settings". I also tried looking for the word default - no luck. The one reference I found was Support telling a user "how to add a file extension, and they said if you want to revert to default settings, just remove that file extension." I sure don't want to spend two or three hours or longer, going through all the settings to see if I changed anything there. Surely there is a way to 'Reset to Default/Factory settings" Thanks.

Did you export your ver. 9 settings prior to upgrading? You should always do that as a rule. I upgraded to ver. 10 using the full downloaded installer. Installed on top of ver. 9. All my ver. 9 settings were retained. Hey, itman. Good to hear that about your install keeping your settings. I have a problem with getting my settings. My drive has just randomly lost data, several MB. Can't find a virus or malware, so I don't know what's up. I'm running SS v 9... I can't export my settings because I can't run the program. I have my drive attached to my laptop and I'm copying any files of value to an external drive. Then I guess I'll be doing an RMA on this drive. It's only 1 1/2 years old w/ 5 yr warranty. Do you know the location of the settings, and the exe that runs the export? It looks like I have all my Smart Security files, and I ran a full virus scan with it last night when I noticed I had files missing. Thanks for any help

Thanks so very much for setting me straight on that. I really appreciate it.

I use forums for various reasons. Sometimes just to chat about an issue with certain software, sometimes to help others where I am well versed on a topic. And I also come to forums to get an answer to a question about how certain things function in specific software. Each time I've posted on here, i get an incomplete reply. So you guys aren't reading my entire post, or you just think your reply did the job. Well, I had two questions that didn't get an answer. Is my router firewall ignored because ESET is the 'BOSS'? Is the Win 10 firewall ignored for the same reason? Maybe you guys think your reply was sufficient. But it left two questions unanswered. Maybe this is just an ESET thing, because when I send a tech support request to ESET, the exact same results occur. I get a 'partial' answer. I really hate to come onto this forum because I have yet to get a complete answer to my post. Every other forum I go to with a technical question - amazingly enough - i get a complete answer. Usually from many users. When I'm on a forum where I have expertise, I am happy to be able to answer a question for a user. We were not all born experts in our field. After the devestating hacker attack that hit both of my computers and hit my bank account for over $1300 , it's even more critical to me that I know how ESET SS works. Soooo, if one of you can manage to answer the rest of my questions in my post, I'd be most grateful. I'll enter the questions once again, so hopefully somebody is certain to see the questions. Does my router firewall get ignored because ESET is the boss? Does the win 10 firewall get ignored becaue ESET os the boss? Some of you might say - Why not just use the ESET firewall? Well, the answer is 'I haven't had time to learn how to use the ESET firewall. I'm very adept at using my router firewall and the Win 10 firewall.' Hopefully when I get my other PC cleaned up from the hack job, I'll have time to sit down and read the ESET user guide and become proficient at using the firewall there. Meantime, I have some holes I want to plug and some websites I want to block. And I want to do it ASAP. Thanks for any help.

Sorry I didn't think to put this in my last post... I have a nephew that gets on my PC when he's here. I know he goes to some sites I don't want him to go to. I realize ESET will block most of them, but if I want to put a rule into my Router or Windows Firewall to block a couple of those sites, will those rules be used? (Back to my original post asking if the other firewalls are ignored or if there rules are used) Thanks.

So that means inbound via the Internet or via my Network, right?

Greetings, Don't know if any of you read my post awhile back about my laptop and Desktop getting hacked. The hackers also cracked my password for LastPass password manager so they got into a few sites. But they somehow managed to get into my Bank website, and I never saved the password for my bank in LastPass - I never stored that password anywhere. Yet they hit me for $1350. Anyway, I worked with a guy from an Anti-hacker forum and he helped me get my Desktop cleaned up to the point I felt my Data was safe. I did a format, clean reinstall of Win 10. I'm taking a break for a week or so then going to work on the laptop. I have always been very cautious with my firewall rules, ran AV and Malware scans daily, and I don't visit questionable sites. But somehow these guys got into my laptop through the Internet. I want to do everything I can to tighten up all the access ports that could be used by hackers. My router has a firewall, ESET SS has a firewall, and Win 10 has a firewall. Even after going through the ESET user guide, I'm confused about the ESET firewall and what part it plays in protecting my system. Is ESET's firewall the 'boss' and the other two firewalls are not serving any purpose? I just wanted to get some answers before I spend time and effort making security changes. For example, I never use FTP or Telnet, but every firewall software I've seen has those ports open. I went into my Router Firewall and blocked port 21 and port 23, but is that even being looked at since I have the ESET firewall? I bet $10 that those two ports are open on ESET. When I went into the Win 10 Firewall today, it displayed a message: These settings are being managed by vendor application ESET Smart Security. Yet, it does allow me to go into Advanced Settings in the Firewall Maintenance screen and make additional rules. I just added a new rule a few minutes ago to test. Port 25 was used for email for years, but awhile back most vendors stopped using port 25 because of vulnerabilaties - First it was SPAM, then came viruses and worms. My ISP has port 25 blocked for this reason. In fact, my ISP has several ports blocked - TCP and UDP. They have published the list on their website and explained each port they have blocked and the reason it is blocked. Is my Router Firewall being used? Is my Windows Firewall being used?. I'd like to close some ports that I know for a fact are used for Trojans and other evil doings. I have closed some of the ports on my Router, but it's going to be a time consuming process. If ESET's firewall is in control, and my other two firewalls aren't being used, I don't want to waste time making changes to those firewall settings. And how about this - if my other two firewalls are NOT being used because of ESET, is there a setting that I could change that would allow another firewall to be used? After reading the User Guide for ESET's firewall, I'm still confused about how I would make additional entries that would block some of the ports I'm concerned about. This may be a dumb question, but I have to ask. If I block ports in one or all 3 of these firewalls, does that block access ONLY for users that are coming in through my network? Or if those ports are blocked, does it block access from the Internet AND the Network? I'd appreciate any help on this. I just finished my clean install of Win 10 last night and I want to get busy securing my system and network ASAP. Thanks all.

I'm restoring my computer, about 350GB. I have had 3 occasions where ESET Smart Security found a PUP and popped up a window for me to acknowledge. I don't want to be stuck at my PC for 4 hours waiting for the backup to finish. But if your program does a popup, the restore stops until I come in and take action. I looked in tools and setup and don't see anything, but there's a lot there. I would like to get an email notice or a text when ESET stops my restore process. I'm running version 9.04... Thanks.

Thanks so much for the reply and suggestion. I'm sorry I'm just getting back to you. I was sure I had my profile set to email notifications when I got a hit on my post, but I didn't get an email. And I've been checking my spam daily since I've posted to several forums about this problem. I'll let you know if it works.

My laptop was hacked on 7-7-16. It had ESET AV on it. My desktop didn't get hit cuz I had ESET Smart Security on it. I tried to change my IP addresse, but as many of you know, many times that doesn't work with certain ISPs. I called Comcast and told them my story and said I'd tried many times to get a new IP and the commands just aren't doing it. They said they couldn't assign a new IP to me. I know that's a load of baloney. Anyway, a really nice guy on a forum found something. In your router software, change the last digit in your router MAC address. It's risky, but I was afraid to even turn on either PC until I had a new IP address. It Worked!! Problem #1 So, I've decided I'm going to format my drives and reinstall Windows. My laptop is really almost non functional, it can't connect to the internet and it's crawling. My desktop has been hit now too. On the advice of my ISP I downloaded Norton Security for free from Comcast. The guy said Norton's lots better than ESET. I installed it on laptop, then I looked at several reviews on web and Norton was in the top 3 on ALL of them except one. And ESET wasn't even in top 10 except twice. So I put Norton on my desktop too. Well, my desktop got hacked too. (this was before I got new IP address) I HATE Norton. It's a pain to configure. So I uninstalled it and now ESET won't install. I've tried 5-6 times. I uninstalled Malware Bytes, turned off Windows Defender (it came on automatically) and even turned off Windows firewall. I've rebooted my PC 2 or 3 times. I need some help there. I'll attach a screen print of the error msg I'm getting. In the meantime I just turned on Windows Defender. I'm have a feeling Norton didn't uninstall completely. Problem #2 I'm going to back up my data files before I reinstall Windows. I'm afraid when I restore my data, I'll restore some nasty stuff left by the hackers. Anyone know of a good scanning software that looks for stuff that hackers are likely to plant on a PC? I've posted to 3 forums and not gotten a response from any of them. I was told by a sticky on each forum to run this app or that app and send them the logs. Their special person would review the logs and post back. Nothing yet and it's been over a week. I've done Virus scans every day since the hack and all I've found was a few PUPs. Please, someone give me some advice. On BOTH issues. I sent email to customer support at ESET but won't hear from them til Monday or even Tuesday. I'm not working, haven't since Feb because of a car accident, so I can't spend big bucks for software. I'd appreciate any help or ideas. Thanks, ckbeme