Zardoc

Yes. but one is an ESET upgrade the other clean install of 0.24

Message change. Still there but not as often. This is a total new install. I don't see that with my main machine with updated version.

Nope and Yes.

Hi all, Created a new windows install. Added NOD32 latest version 13.0.24 (new install) and I get this message every time. BOTH ANTIVIRUS ARE DISABLED 😥 I uninstalled and reinstalled but to no avail.😩

WOW, that was fast. Message gone. You can close this discussion. Thanks.

Hi, Just installed a new version on a rebuilt computer. Getting message about Live Grid « The identification information to connect to Live Grid is not correct (translated) » What's the issue ? Thanks.

Other error: The Windows Security Center Service was unable to load instances of AntiVirus Product from datastore. Also event 17 Security Center failed to validate caller with error DC040780.

Good call. That's what I did initially. Thanks.

Marcos, Any idea about the problem ? Thanks.

Live grid also locked out. Here is another report. I have to go back to regular service. This is my main machine. eav_logs_Part2.zip

Nope.

Here you go Marcos eav_logs.zip

Hi all, Just updated Symantec Encryption Desktop 10.4.2.MP3 (PGP Disk) on three machines. After each install I get Issues with NOD32 Antivirus. If I uninstall and reinstall NOD 32, issues go away. I'm not sure if the problem is related to PGP PGPWLD pwflt.dll. One machine out of three updated without the problem of module updates not working. I cleared the update cache to no avail. Marcos, got any ideas why this is happening with this update of PGP and did not with other updates ? SEE Images Thanks.

System settings have not been modified or changed in the past month. Only added feature is update to Symantec Encryption Desktop_10.4.2 MP1 HF1 After that, issues started with server. Proxy settings were not touched. I uninstalled NOD 32 completely and reinstalled. So far, no messages. I did same update of Symantec Encryption Desktop_10.4.2 MP1 HF1 on another computer and same issues happened. I have another computer that was not updated and nothing has gone wrong so far. There seems to be a conflict between Symantec Encryption Desktop and NOD 32.

Hi, As title mentioned also for updates I get Could not connect to server. Just in case it might be related, I updated Symantec drive encryption software.

OK Marcos, so it doesn't. The new pre-release HIPS doesn't show the error. When is the release scheduled?

Version 11.1.54.0 Same issue. ScRegSetValueExW

Go figure.

So, unfortunately, I tried your fix and it does not work. I backed up to version 11.0.159.9 and no issues to report. I really am fed up of wasting almost an hour every month to deal with issues concerning updates with my AV. I've been a long time user of NOD (since the days Aryeh was with the MVP program) and I remember that it wasn't the case with NOD in the beginning. At least if someone could explain the problem and the solution expected would be appreciated. The new business attitude: ''The bigger you get the less you care.''

Hi, Thanks for your reply, but I'd really like Marcos give a clear answer as to what a final fix is.

Marcos, What's the fix?

OK, so now we all agree it's a service and that this issue is a known problem with antivirus software. My specialty is building machines and optimizing them. I don't have any knowledge in programming or maintenance of antivirus software. This is one of the few software services that not only do I pay for but have to participate actively in it's maintenance. Now I don't have any idea why I have this error but like I mentioned before, I pay for this service to fully protect my machine and even if I don't see any known issues with the software, it is very disconcerting knowing that it is flagging an error. Some people don't believe in antivirus software but It gives me piece of mind when it works. Now it's not working properly. Marcos, what's the fix please?

So, then, what is this service?

No it does not. Unfortunately, the ekrnEpfw service is protected and can't be modified.

Since update 11.1.42 an error in event log has started showing up. ScRegSetValueExW Event 7006 Access denied. After searching the web, I found that this error is often related to anti virus software. Kaspersky, AVG etc. have had this error. So my guess is that Eset must know the fix. I haven't noticed any functional issues but an error related to my Antivirus software is not something that I take lightly. So, Marcos, I created a specific post for this problem. Can you please explain the problem? BTW, I used uninstaller to remove and reinstall software. Problem disappears for a few hours then returns. Included, original install logs.