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Zardoc

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    Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.

    in ESET NOD32 Antivirus

    Posted

    15 hours ago, Marcos said:

    We are not aware of any negative effects of the errors on protection or ESET's features and functionalities.

    Please remember that this is a forum, not a ticketing system that would show a reminder if a particular question was left unanswered for a longer time. While we do our best to answer everything in a timely manner, some posts may rarely escape our attention. Therefore we kindly ask you to re-post your question or drop me or another moderator a private message with a reminder if you chase a response.

    I understand your answer and thank you for responding.

    Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.

    in ESET NOD32 Antivirus

    Posted · Edited by Zardoc

    OK, This is what I noticed;

    When I upgraded to V17 on build 22631.2506 of Windows, after reboot security center starts right away. Same thing for all updates added after the fact up to 22631.2787.

    If you are running 22631.2787 and then upgrade to v17 then error 16 and then 19 pop up in the viewer and after that a 2 minute delay is noticed (on my machine) before Security Center kicks in on every boot.

    What I did notice when I upgraded to V17 on build 22631.2506 was that Event error 19 showed up right away but did not cause delays with Security Center. It started right after boot.

    image.thumb.png.5ceb561bb1dd3eba30bb12b139304bc4.png

    So there's something funky in V17.

    Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.

    in ESET NOD32 Antivirus

    Posted

    @pete12, sometimes we don’t understand the implications of coding, especially with security software. You can’t always say, let’s add a comma to the line and it’s fixed. MS has stringent settings for security and also updates their code on the OS. So, what Joseph explained is that he sees the problem and is trying to see where the code doesn’t align with the Security Center and they will try to fix the problem on their end (if it is their problem).

    Pushing people to fix something fast is never good. It frustrates everyone and is a waste of time. 

    It’s like making a soufflé. “The hardest part of making a soufflé is when you incorporate the beaten egg white with yolks, and the rest of the batter. You have to be very careful to fold the egg whites slowly, so that they don’t melt.” 😜

    When people take their time to fix something, the chances of success are better.

    Getting an explanation acknowledging the issue and trying to find a fix tells us at least someone knows about it and they will try to fix it as soon as it is possible.

     

    Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.

    in ESET NOD32 Antivirus

    Posted

    I've been on this forum way before it was just an Eset Forum and I even recommended Eset on my own website for many years. Aryeh knows me and I usually don't post because there's nothing good on TV. I install Eset on all my customers machines and my customers are important.

    I hope Eset sees it the same way.

    So, I am not asking if I should ignore error messages. They aren't publicity messages. When they show up it means something is wrong. Is it major? I don't think so. Am I going to ignore it ?

    I'm trying not to. But with the kind of comments I'm getting and with the experience I have I'm close to dropping this and running back to version 16.

    I gave a full log and it showed clearly Security Center was not turned on.

    So my question is simple @Marcos why is version 17 not turning on the security Center on boot and is Eset looking for a fix?

    So if you want to keep giving replies that have no foundation to getting a fix, i'll get back to my customers and install something else until I see someone cares because it doesn't seem like it. 🙄

     

     

     

     

    Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.

    in ESET NOD32 Antivirus

    Posted · Edited by Zardoc

    Hi Marcos,

    I did not change that setting. It changed to that after update. So, there is that is turning off the security center with this update.

    I installed Version 16 and the security center works fine. Why is it not starting after this update. That's something that either the update or a command in the coding is not right with Windows perimeters and doesn't turn on the security center.

    I and I'm sure neither of those who posted have messed with the Security Center settings, before or after install.

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