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carmor

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Everything posted by carmor

  1. everything works fine except for this difference in the numbers of the versions
  2. Hi Three days ago with ESS 9.0.377.1 and BPP module 1066 everything was ok. I update ESS to 9.0.381.1 and i have module 1063 and its not working again. Is this normal? OK! I have module 1066 again and its working fine.
  3. this is a question I am very interested in as well, but unfortunately there are not quick answers to it. As other threads have illustrated, there are other reasons beyond ESET's control that can affect the "green border" and perhaps BPP altogether (such as browser plug-ins, OS, processes, etc.) and while we can confidently say that if you see the green border you are protected, without looking at other logs/processes etc., I don't think we (but this is just my opinion, not official ESET statement) would be able to have such confidence if the green border is missing, simply because we can't say for sure for your system and installation. I am working on a Knowledgebase article that has some methods for testing whether the protection is working, green border or not, and I hope that will help users answer some of these questions. Fer Hello, Some News? Regards Sorry, nothing yet -- my KB colleague (@marty_c) did make a new how-to video for adding new banking sites to the secured browser (it should be available soon in the ESET Smart Security/ESET NOD32 Antivirus 9.x playlist). For the article I have in progress that addresses this thread's issue, I do not have the technical ability nor authority to publish content related to this without SME (subject matter expert) review, and that has not occurred yet. No ETA at the moment either unfortunately. Fer Ok, Thanks
  4. this is a question I am very interested in as well, but unfortunately there are not quick answers to it. As other threads have illustrated, there are other reasons beyond ESET's control that can affect the "green border" and perhaps BPP altogether (such as browser plug-ins, OS, processes, etc.) and while we can confidently say that if you see the green border you are protected, without looking at other logs/processes etc., I don't think we (but this is just my opinion, not official ESET statement) would be able to have such confidence if the green border is missing, simply because we can't say for sure for your system and installation. I am working on a Knowledgebase article that has some methods for testing whether the protection is working, green border or not, and I hope that will help users answer some of these questions. Fer Hello, Some News? Regards
  5. Perhaps i don't explain very well. My BPP also Works in edge, but when the secure page open it open in IE11. I've look your other post with atached images and you have the same. The 2 pages are IE11 pages or not? Also if i open through the BPP shortcut it opens an IE11 page and i have edge as default browser. I found the answer: edge is not suported: hxxp://support.eset.com/KB5657/?locale=en_EN&segment=home
  6. As Gonzalo I decided to do some experiments. My results are: 1- I turn on desktop and there was no GreenBorder. 2- Marked Edge as default browser (before was IE) and GreenBorder appeared again (both IE and edge) without restart the PC. 3- I turn off desktop (not restart) start and no green border again. Question: When i start BPP in edge or IE it always open in IE. Its normal? Don't work on edge? My system is a normal one, without tweacks like ccleaner and things like that Regards Carlos
  7. I think eset should worry about it because otherwise there is a risk that customers lose confidence in the product. This is a very delicate matter involves banking transactions with sensitive data
  8. Uninstall version 375.1 and install version 377.1 yesterday and after that everything was ok. Today after start the PC no green border again. My question is: Am i protected without green border? If it helps: Windows10 home version-64bits-IE11-Portuguese language
  9. Hello i've not yet tried a repair. i'm waiting. maybe eset have a solution Thanks ok, since no one of eset says anything I think I will try the best answer. It's a shame because this is a bug of eset
  10. Hello I've the same problem. Some time apears but most of times not. How can i ran sc query ekbdflt? Thanks
  11. Hi all, In the last week this hapened 2 times. I've read that there is some problems with the lastest Microsoft updates. I'm not an expert so i'me puting here the log for you to analize. Nome da aplicação com falha: ekrn.exe, versão: 6.0.316.0, carimbo de data/hora: 0x514b1357 Nome do módulo com falha: MSVCR80.dll, versão: 8.0.50727.5592, carimbo de data/hora: 0x4d2be7f2 Código de excepção: 0xc000000d Desvio de falha: 0x00015849 ID do processo com falha: 0x178 Data/hora de início da aplicação com falha: 0x01ce7fca2dbd1b94 Caminho da aplicação com falha: C:\Program Files\ESET\ESET Smart Security\ekrn.exe Caminho do módulo com falha: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.5592_none_d09196c24426e2d4\MSVCR80.dll ID do Relatório: 9004b23f-ebbd-11e2-a971-0026f3ca86d3 thank you, Carlos
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