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filips

ESET Staff
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Everything posted by filips

  1. Hi Daniëlw, Email notifications work without remote administrator. If you don't receive notifications then it is probably related to your settings. You can set "Interval after which new notification emails will be sent (min)" to 0 for testing and send an email with eicar. This should generate notification.
  2. Hi, you can use Ignored lists to exclude some (irrelevant) information from classification. This is useful in more cases, e.g.: False positive - If you receive email from some provider that got to cloud blacklist, all email from this provider will be marked as spam. You can add IP/domain to ignored list to ignore this piece of information but still evaluate antispam. Exclude IP addresses of servers that are part of your infrastructure. IP address of your server may become whitelisted causing all mail coming from this server marked as ham. * we will fix the KB article
  3. Hi, The manual is right - CU4 is not supported because of this problem https://support.microsoft.com/en-us/help/2938053/third-party-transport-agents-cannot-be-loaded-correctly-in-exchange-server-2013
  4. Rule settings are on page Advanced setup/Server protection/Rules 1. Add new rule 2. Select conditions - By message subject, By message sender 3. Enter values that you want to block 4. Select action + check Log (you can test it with No action for a while) more info http://download.eset.com/manuals/eset_emsx_45_userguide_enu.pdf
  5. Hi, you can create a rule to block messages with specific subject and sender
  6. Hi, you can submit the file to ESET as potential false positive (http://support.eset.com/kb141/#SubmitWebsite). And of course you can exclude the CatalogData folder in the meantime
  7. We don't have any feature to notify users when using quarantine mailbox. Each quarantine type has some pros and cons - you must decide which one suits you best, e.g. Local quarantine gives us more control so it has some nice features like: - users can manage their spam using: - mail reports - web interface - spam emails do not enter Exchange infrastructure Disadvantage is that if you have more transport servers then you will have more quarantines to manage more info here http://help.eset.com/emsx/6.5/en-US/index.html?idh_config_mailserver_quarantine.htm
  8. Hi, quarantine reports are supported only when using local quarantine
  9. Hi, unfortunately, we don't support content filtering by message body (yet) maybe you could use "Blocked Body Domain list" to mark messages that contain some domains in body as spam? (http://help.eset.com/emsx/6.5/en-US/?idh_config_mailserver_as.htm) you can specify a particular domain - e.g. spamdomain.com or a top level domain - e.g. .com
  10. Hi, attachment name logging is not supported. The attachment name is logged only to Mailserver log if the attachment was deleted/quarantined. But it is a good idea - i filed an improvement and this option should be added to EMSX V7
  11. Hi, do you see any errors in logs? Check both EMSX logs and Application event log. You can also try installing XmonAgent manually using EMS Install-TransportAgent TransportAgentFactory: XmonAgent.XmonSmtpAgentFactory Name: ESET Filtering Agent AssemblyPath: C:\Program Files\ESET\ESET Mail Security\XmonAgent.dll
  12. Hi, there seems to be a problem with SPF macro expansion - should be fixed in next EMSX release. When you mentioned other "legitimate" sender, do you mean other domains? Can you give us other domain-IP pairs that are not evaluated correctly? We can examine them and check whether they are related to the problem with humblebundle.com or not
  13. Hi, unfortunately current version of EMSX does not support what you need. Email can be released by user only if it was quarantined by our antispam protection.
  14. Users can manage their spam emails - both release and delete are allowed on spam emails. The type column in screenshot you posted says "rule" - it was not quarantined by antispam but by rules. Email can be quarantined by AV protection, AS protection or by rules - the release action depends on this. I filed an improvement to give administrator control over this behavior to be able to: 1. Create a rule that forbids certain content (e.g. file type policy) - user cannot release such emails 2. Create a rule that defers certain content (e.g. suspected spam) - user can release such emails
  15. Hi, Did you check event log for errors? Please try this: 1. start command prompt as administrator 2. run "msiexec" - this should open installer help - does it work? 3. run "msiexec /i emsx_nt64_ENU.msi /lvx* emsx.log" 4. attach log
  16. Hi, As i wrote above, this is not supported. Regular user cannot release emails quarantined by a content rule - only admin can. If you quarantined some emails with a rule and want to release them, you have 2 options: 1. log in to the web interface as administrator and release them 2. go to machine where EMSX is installed and release them using GUI If you want to allow regular users to release emails quarantined by content rule please submit a market requirement.
  17. Each user has access to his quarantined emails, but may not be able to do all operations. This is for security reasons. e.g. If admin creates a rule that prohibits .exe files it would be too easy for the user to just release emails with .exe files. Now he has to request the files from admin. If you have a specific content rule and want to allow users to release emails quarantined by this rule - this is currently not possible. Could you give us an example/use case of what you are trying to achieve? thanks
  18. Hi, the type column says "rule" which means that regular user is not permitted to release such email - only admin. You can specify quarantine administrators in advanced setup/server/mail quarantine
  19. That sounds like the quarantine page is somehow broken. Can you post a screenshot?
  20. Users are only permitted to release spam emails, emails quarantined by content rules or by antivirus can only be released by administrator. This behavior is by design. Maybe this is the problem in your case? If you are just testing the quarantine, you can use GTUBE string to quarantine email as spam.
  21. Hi, You can enable quarantine web interface to allow users manage their quarantined emails. (http://help.eset.com/emsx/6.5/en-US/index.html?idh_xmon_quarantine_web.htm) You can also add "Send mail quarantine reports" task in tools/scheduler, which will send reports to selected users periodically. (http://help.eset.com/emsx/6.5/en-US/index.html?idh_scheduler_task_qreports.htm)
  22. 1) Please, install ESHP 6.5.15006.0, which should resolve these errors seen in the logs: „ERROR 'SHARED_MEM_ERROR', object: SharePoint Agent: Reading updated memory size of stream failed.“ 2) BTW: You need to run the SHPIO under the same account as provided to our product. The SHPIO10 error looks like one reported when executing incorrect version (i.e. incompatible with the .NET used by the SharePoint). Did you run it from command line? Did it write anything to command line before/after the crash? Try executing SHPIO07 or 13 instead. Did it help? If there are still problems, please, open a support ticket and provide logs collected with ESET Log Collector.
  23. Hi, Try running: „shpioXX.exe displaystructure“ where XX is the number of your Sharepoint version (07,10,13). Any errors? You could also try looking for errors into SHPIO*.log diagnostic files in „%ProgramData%\ESET\ESET Security\Diagnostics\SharePoint\“
  24. Hi wolflord, You can use mail transport rules to achieve this, e.g.: Conditions: Internal message - False Recipient validation result - is - Contains invalid recipients Recipient validation result - is not - Contains valid recipients Actions: Log to events/Drop/Reject I suggest to do some testing with "Log to events" or "Reject message" action for some time and check logs if the rule works correctly. NOTE: Drop message action has one disadvantage - if a sender makes a typo in the email address, even a valid mail will be dropped (e.g. john.doe@mydomain.com vs. jonh.doe@mydomain.com)
  25. Hi, I'm not sure if this is what you're looking for, but there is a new feature in 6.5 products - you can choose which application statuses are shown on the server and which are transferred to ERA: http://help.eset.com/efsw/6.5/en-US/index.html?idh_config_disabled_statuses_dialog.htm
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