Nicolas DEVOUGE

I have just replaced files by them on your link, but the problem persist. When I start a netstat -an on the proxy machine, I have a 0.0.0.0:2244 listenting, and a [::]:2244 , so I think the Proxy is waiting on the good port. Do you need some more logs ? On the proxy , or on the server ?

Here are some logs : ERA Server : 2016-06-27 06:29:27 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 06:30:57 Warning: NetworkModule [Thread 7f071e7fc700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:31:58 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 06:34:11 Warning: NetworkModule [Thread 7f071d7fa700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:34:26 Warning: NetworkModule [Thread 7f071ffff700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:36:38 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 06:36:47 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 06:36:57 Warning: NetworkModule [Thread 7f071effd700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:40:58 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 06:41:37 Warning: NetworkModule [Thread 7f071effd700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:41:46 Warning: NetworkModule [Thread 7f071effd700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 06:45:57 Warning: NetworkModule [Thread 7f071dffb700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 09:36:34 Error: LicenseModule [Thread 7f06127ec700]: Update credentials do not exist. 2016-06-27 12:23:38 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 12:23:59 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 12:24:20 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 12:24:41 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 12:28:17 Warning: NetworkModule [Thread 7f071dffb700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 12:28:34 Warning: NetworkModule [Thread 7f071effd700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 12:28:54 Warning: NetworkModule [Thread 7f071d7fa700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 12:28:58 Error: NetworkModule [Thread 7f07177fe700]: Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:resolve: Host not found (non-authoritative), try again later 2016-06-27 12:29:08 Warning: NetworkModule [Thread 7f0738ff9700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 12:33:37 Warning: NetworkModule [Thread 7f071ffff700]: The connection will be closed due to timeout. Resolved endpoint is NULL 2016-06-27 12:50:17 Error: NetworkModule [Thread 7f071f7fe700]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:185.74.X.X, ResolvedHostname:185.74.X.X, ResolvedPort:56510 And proxy.log : 2016-06-27 05:49:07 Error: CReplicationModule [Thread 1c0]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 05:54:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16840 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 05:54:27 Error: CReplicationModule [Thread d50]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 05:59:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16851 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 05:59:27 Error: CReplicationModule [Thread 13c4]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:04:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16862 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:04:27 Error: CReplicationModule [Thread 82c]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:09:27 Warning: NetworkModule [Thread 1114]: The connection will be closed due to timeout. SessionId:16873 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:09:27 Error: CReplicationModule [Thread 13fc]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:14:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16884 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:14:27 Error: CReplicationModule [Thread 5d4]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:19:27 Warning: NetworkModule [Thread 1114]: The connection will be closed due to timeout. SessionId:16895 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:19:27 Error: CReplicationModule [Thread bac]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:24:27 Warning: NetworkModule [Thread 1114]: The connection will be closed due to timeout. SessionId:16906 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:24:27 Error: CReplicationModule [Thread ae4]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:29:27 Warning: NetworkModule [Thread 1114]: The connection will be closed due to timeout. SessionId:16917 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:29:27 Error: CReplicationModule [Thread 3f8]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:34:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16928 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:34:27 Error: CReplicationModule [Thread 1198]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 06:41:47 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:16952 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 06:41:47 Error: CReplicationModule [Thread 908]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 12:26:07 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:18664 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 12:26:07 Error: CReplicationModule [Thread 568]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout 2016-06-27 12:31:27 Warning: NetworkModule [Thread 670]: The connection will be closed due to timeout. SessionId:18676 Ip address: 193.248.BBB.BBB Port: 2222 Resolved name: 2016-06-27 12:31:27 Error: CReplicationModule [Thread fbc]: CReplicationManager: Replication (network) connection to 'host: "eset-era.XXX.WW" port: 2222' failed with: The connection will be closed due to timeout The DNS error are corrected now, it was because of DNS server was down.

Thank you for your response Yes, the IP of Era Proxy is 192.168.20.10, I have installed an agent on a windows PC, wich is in 192.168.20.X (same subnet). I wil post Proxy and Agent logs Monday. Firewall on this 2 PC are off.

Hello, I have installed an Era server : Ubuntu 14.04 64bits ESET Remote Administrator (Server), version 6.3.148.0 ESET Remote Administrator (Console Web), version 6.3.114.0 Module de mise à jour 1064 (20160324) Module de prise en charge de la traduction 1494.1 (20160615) Module de configuration 1277.6 (20160413) Module SysInspector 1257 (20151113) It is working fine On an distant site, I want to set up a Proxy server, so I have installed a 2012 R2 datacenter VM , with Era Proxy, during the installation I have given the cerificate, and now the replication between ERA Server and ERA Proxy is fine , the status.html of Proxyis green, and beautiful BUT, I have created a Policy to say to computer to connect to proxy ( I have set Proxy port to 2244 , wich is reply when I telnet the proxy server) , and it is my problem : CReplicationModule 2016-Jun-24 14:31:48 CReplicationManager: Processing client replication task message CReplicationModule 2016-Jun-24 14:31:48 CReplicationManager: Initiating replication connection to 'host: "admin-win.domoce.local" port: 2244' (scenario: Regular, data limit: 1024KB) SchedulerModule 2016-Jun-24 14:31:48 Received message: GetRemainingTimeByUserDataRequest NetworkModule 2016-Jun-24 14:31:48 Received message: CreateConnectionRequest NetworkModule 2016-Jun-24 14:31:48 Attempting to connect to endpoint: 192.168.20.10 NetworkModule 2016-Jun-24 14:31:49 Forcibly closing sessionId:530, isClosing:0 NetworkModule 2016-Jun-24 14:31:49 Removing session 530 NetworkModule 2016-Jun-24 14:31:49 Closing connection , session id:530 NetworkModule 2016-Jun-24 14:31:49 Sending message: ConnectionFailure CReplicationModule 2016-Jun-24 14:31:49 CReplicationManager: Replication (network) connection to 'host: "admin-win.domoce.local" port: 2244' failed with: (0x274d), Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée I Have no firewall on the Proxy Server, and a telnet to proxyserver:2244 is working (no error). Have I forgotten anything ? Thanks !

Yes, It was the problem, I have completely reinstalled with Mysql , and evrything is fine ! Thank you !

Yes, here are versions : ESET Remote Administrator (Server), version 6.3.148.0 ESET Remote Administrator (Console Web), version 6.3.114.0 Module de mise à jour 1064 (20160324) Module de prise en charge de la traduction 1494.1 (20160615) Module de configuration 1277.6 (20160413) Module SysInspector 1257 (20151113) No Windows , but : root@srv-eset-01:~/install_era# lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 14.04.2 LTS Release: 14.04 Codename: trusty

Hello, From a fresh install of ERA on Ubuntu 14.04 64bits, in Server log have this : 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CMonitorModule (used 0 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CRepositoryModule 2016-06-21 16:09:16 Information: AutomationModule [Thread 7f7af67fc700]: NotificationTaskHandler: There are 1782 known localizable symbol names. 2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterTimeEvent 2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Processing repository synchronization request 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CRepositoryModule (used 0 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CLogExportModule 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CLogExportModule (used 0 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CPoliciesModule 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CPoliciesModule (used 0 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module CUsersModule 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module CUsersModule (used 0 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Starting module ConsoleApiModule 2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Synchronizing with remote repository 2016-06-21 16:09:16 Information: ConsoleApiModule [Thread 7f7abcff9700]: 0 MessageProcessorThread started: 7f7abcff9700 2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterTimeEvent 2016-06-21 16:09:16 Information: AutomationModule [Thread 7f7af57fa700]: StaticObjectChangeHandler: ScheduleCheck: Next static object changes check in 15 seconds. 2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent 2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent 2016-06-21 16:09:16 Information: CRepositoryModule [Thread 7f7abdffb700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/' 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Started module ConsoleApiModule (used -104 KB) 2016-06-21 16:09:16 Information: Kernel [Thread 7f7bc2d84740]: Used memory after modules start-up is 93104 KB 2016-06-21 16:09:16 Information: CDataMinersModule [Thread 7f7b44ff9700]: CFunctionalityLogDataMiner: Scheduled first publishing of funcitonality logs with 5s delay 2016-06-21 16:09:16 Information: SchedulerModule [Thread 7f7ba7fff700]: Received message: RegisterSleepEvent 2016-06-21 16:09:30 Error: CServerSecurityModule [Thread 7f7bb4b93700]: AuthenticateNativeUser: Native user login failed It say that : CRepositoryModule [Thread 7f7abdffb700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/' ==> but when I want to install an antivirus to an agent, the list is empty , I cannot select a product. Can you help me ? Thank's !