petersonal

I see, i must try it out, thanks, will post back the result.

Okay... so the "strict cleaning" won't help probably? Can someone from ESET confirm this please, that this is a know issue, and no resolution found, yet. Thank you. And thank you for your help.

I started a scan today, (on a computer where is a therat) it finished successfull, no virus found, still, in threats windows the count not decrased. Sould i try the "strinct cleaning" method? Does this works for you @tmuster2k? Or what sould i check?

I understand you and thanks for your response. We got the same answear monts ago, but this did not worked, but i will try again if you think this is the solution. The clients which has threats are already shut down, can't power them on, i will start the scans on Monday again. Until then i checked my scanning task, i pasted the details below. I ran on every computers (ok, not everywhere succeeded, somewhere timed out, somewhere user interrupted, but 90% is succes), still the threat number not reducing. Task Type On-Demand Scan Scan Settings Shutdown After Scan No Scan Profile In-Depth Scan Scan With Cleaning Yes Scan All Targets Yes

Hello! Our company uses ERAS Version 6.3.136.0 my question is that is there a way to remove the threats count number? Or will they dissapear after a period of time? I can resolve them by hand one by one, but this is not very effecitve. And realy i dont understand what will happen if i resolve a threat? Nothing? I cant force the client to do an action like clean or delete. So what can i do here? Review that there is problem, but, what can i do to resolve the problem? Sorry for my bad english.