petersonal

In my case (we are using virtual linux appliance) looked the logs (/var/log/eset/remoteadministrator/server/trace.log) and found that the server can not download some required files (see attached picture). Also found from multiple servers the link can not be downloaded. So we got some firewall issue, from my home pc the link works fine. This was the solution, plus to upgrade everything. The server, the console, the appliance console and OS.

I opened at https://www.eset.com/int/support/contact/

Where can I open a support ticket?

Hi, I upgraded our Linux virtual appliance both server and web console to the latest ESET PROTECT. I am trying to download the all in one installer from the web console\ installers All i can see is this: How should i troubleshoot this why is this not working? I waited long, tried to download again later, rebooted the server, nothing helps. If you need any more information let me know. Peter

There is no problem sice server restart case can be closed, i will update the mail security later.

It is true it has not been restarted for at least 3 or 4 months or even much more. After windows updates, and a restart, the mail security seems working fine, no error or warning entries in the logs. I will report back after a couple days.

no-no i have 7.0.10019.0. i just linked probably the wrong article, and also missunderstood the ESMC upgrade article. The only way to update the version is to reinstall the product. Am i correct?

If I understand this article: https://support.eset.com/en/kb7010-upgrade-eset-mail-security-for-microsoft-exchange-server-from-4x-to-the-latest-version-7x I have to do a reinstall. edit: https://help.eset.com/emsl/7.0/en-US/installation_upgrade_era.html I will try upgrading via ESMC

This is in production environment. If there is newer server OS released and something worng with the older one you can not always reinstall the newer OS, and hope for the error gone. But I do understand the newer version possibly comes with advantages, so I will try to update the product. Could you please link some article how to do it? I never done before.

Dear support! We have on premise exchange 2013 running on Windows server 2016 standard and eset mail security version 7.0.10019.0. Today I logged in to the server, and the eset mail warned me about the Antivirus protection module, that something is not okay i dismissed the messeage. I checked the logs, and started Eset shell, used the get status command, to check the status of the modules, and all are enabled, getting the "maximum protection" messeage. To be sure, I turned off and on the module, everything looks fine. But, in the log files I still see warnings, look for the picture attached. Should i be worried, or this is safe to be ignored? This XmonCom: Error while communicating with ThreatSense kernel warn still present in the logs. It is started 2 says ago.

I tired the following: in eras web console, the test computer click deativate products. Replicated to all servers, at licence management pressed the action\sync licenses, waited 30+ mins, nothing happened. Went to eba.eset.com, searched for test computer, deactiveted online, result was almost instant. Okay, activation task, with different licences from eras Go! Done. Some update i saw, but now i am confused, at licenes it says multiple license. At eras it says it have the old licence. I do not happy with the result. What i am doing wrong?

Hi. I am still doing this task. I made dynamic groups, with some conditions like Device identifiers . Identifier type = (equal) Computer name Device identifiers . Identifier value has prefix "Company-A" OS edition . OS name ≠ (not equal) Microsoft Windows Server 2012 R2 Standard OS edition . OS name ≠ (not equal) Microsoft Windows Server 2016 Standard Installed software . Application name = (equal) ESET Endpoint Antivirus Copmuters are appeared okay, but if i create a new product activation task, it is not working. Task finishing succesfully but no licence change made. Step by step, test on 1 computer. Let's say computer-001 is owned by company A. Company A has ESET Endpoint Antivirus. But computer-001 is activated with Endpoint Security Business Edition. So i create a new product activation, with selecting licence type endpoint antivirus. Nothing happens. What now?

Dear all! We have ESMC server ver. 7.1 installed in a domain, where multiple organizations working. We have one central server, but 2 different licences, with different products and activation seat numbers. The collegues of mine doing the installs, accidentally mixed the licenses. My goal is to have company A use the licene AND product type which is rightfull to company A and so too company B. I need a solution for mass product licence change AND product type change. (product type change: company A has endpoint antivirus with more licence number, company B has endpoint security with less licence number) I hope my problem is clear and understandable what I would like to achive. Please ask me, if not, or need more information. Thanks.

No services crash since update, i think topic can be closed

I missclicked, today i did the server upgrade, it went okay. So now i think we are waiting if it crashes again.

performed tried to perform a full backup, started upgrade task, it was succesfull, i see no changes. I do server reboot, run task again, still nothing changed. No error. followed this: https://help.eset.com/era_admin/65/en-US/client_tasks_upgrade_components.html and this: https://help.eset.com/era_install/65/en-US/components_upgrade.html article. What am i doing wrong? Or what am i missing? Where should i dig?

Dear all! Our era server is operation at a virtual windows server 2012 r2, with 16 gb ram. The server has Version 6.5 (6.5.522.0) (Web Console), has Version 6.5 (6.5.388.0). We have Connected Clients: 228. Some time to time something is going worng and the EraServerSvc starts crashing for days-weeks, running couple of hours and then stops (we have mointoring systems reporting this). I set the log level at web console (server settings\advanced settings) from warning to trace, but if the server crashed, the logs are missing. Windows event log only says, the EraServerSvc service stopped unexpectedly, this was the x time (well thanks!...). I leed all other logs using this help topic: https://help.eset.com/era_install/65/en-US/log_file.html but no usefull info found at any log file. What can i do to solve this problem? Any idea would be nice. Thank you Peter

I think the installing user has the access, i will try it.

Dear all! I recently installed the newest ESMC from the "all-in-one-installer" option. Everything went okay, but i am missing the sql settings part. I something goes wrong how can i acces the newly created database?

No crash since weekend, i think we can close the topic, if the problem will come again, i will post back.

no *.dmp files in c:\Program Files\ESET c:\ProgramData\ESET no files in: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Dumps\ side note: yesterday the service did not stopped, nothing changed, strange

Hi, sorry forget to mention, i stated with windows logs, i only found that the eset process has unexpectedly stopped, and it is the 6.th time. Could you tell me where is this special directory? Seached programdata for *.log and found the directory i already mentioned, some agent log, and some rogue detection sensor log. Neither is what i am looking for. Where should i find it?

Hello, we have an eras 6.5 installed on Win2012 R2. Today the EraServerSvc service stopped 4 times. We have monitoring system which is alerting us. I am looking for some help, how to troubleshoot. I looked c:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\ last-error, status, trace logs, but i could not find usefull information. Maybe there is a way to increase log level? I am not sure, maybe our server is running out of memory, but the service is not allocating more thank 80 MB memory. This just a guess. Any help would be nice Thank you, peter

I contacted our local vendor, they helped us, we were on eset cloud list. They removed us. They are still investigating why is the reason. If i do not forget i will post back if needed.

Dear Eset support! I think we are getting false positve reports. We are using Microsoft Exchange 2013 and Windows Server 2016 and Eset Mail Security Version 7.0.10019.0. Mail are getting quarantined. The Reason is „URL (our domain 1 of 4) found on cloud black list. We check a lot of black lists, or mail server ip and the our domain, still we are not listed anywhere. I looked all the header infos none of the ip is blacklisted and released a the mail. It is from our partner, we do not understand why is this happening. Could you poin me how to fix this? Thank you