Jump to content

PatrickSA

Members
  • Posts

    1
  • Joined

  • Last visited

About PatrickSA

  • Rank
    Newbie
    Newbie

Profile Information

  • Location
    South Africa
  1. "Not happy with ERA 6" is the title of this post, which coincidentally is the most viewed and most replied-to post in the forum. I cannot believe that ESET keeps trying to pretend that all unhappiness is due to a newer, better generation of software that everyone else just needs to catch up with. I too have had my fair share of trying to get Remote Administrator 6 to work for my small business customers, with hours of communications to ESET South Africa to try and resolve insanely stupid problems like computers not registering with RA with their FQDN names, to name but one. Long story short, I cannot believe that ESET is in a constant denial of the dismal failure of the Remote Administrator 6. I know no other piece of software that requires this much feedback and reading of updated documentation from its customers. As an IT specialist, I need software to be intuitive and do what IT specialists in general expect. I don't want to feel like I am doing what user acceptance testing should have done before the product was launched. Surely I will eventually be able to get RA 6 to do what I need it to do, but at enormous cost to my customers. I don't work for free. ESET is forcing its previously loyal partners to seriously consider other vendors. At present, it seems Sophos is the way to go.
×
×
  • Create New...