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Posts posted by Katarina

  1. Hi,

    you have to configure Virtual Appliance first. Then Web Console will be available. According to your  attached screenshot from VA, you have not performed first time configuration. Open web browser and type the URL Then follow these instructions: http://help.eset.com/era_deploy_va/65/en-US/index.html?config_server_va.htm

    After configuration, log in to ERA Web Console. 

  2. Add both agent_x64 and agent_x86 .msi files to shared folder (also with config.ini) . When applying policy, system verify architecture and choose the correct version of .msi installer.

    Do not forget to uncheck Make this 32-bit X86 application available to Win64 machines option in Advanced settings of the package.

  3. You cannot create installers because Certificates and licenses are included by default in static group All. Create new permission set and follow the steps bellow: 

    -add the group All in the section icon_section Static Groups

    in icon_section Functionality section select Use for Certificates.

    -click Finish to save the permission set

    Then edit Native user hungtt.lab and in icon_section Permission Sets section select this new permission set.

    Example how to set permission sets is here.

  4. Hello,

    it is necessary to restart ERA Server service after activating "Advanced security server setting". Instructions how to restart service is in this KB article. Then continue with the step 2,3,4 written above (Generate new Certification Authority, Éxport Public Key of the CA, Looked at the certificate) 


  5. This is useful if you are not able to install an ERA Agent on Windows properly.

    Open cmd.exe and type the command below:

    msiexec /i C:\Users\Administrator\Downloads\Agent-1.0.373.0_x64.msi /L*v log.txt   (type the path where is your installation located, name of the instalation)

    Errors which were occured during the installation will be in the log.txt


  6. Hello,


    if you have deleted your device from my.eset.com account and you will have to enter a passwrod, uninstall ESET Mobile Security and then install ESET Mobile S. on your device. After installing it, enable Anti-Theft on your smartfone. You will enter a new security password and connect your smartfone to my.eset.com account.

  7. Hello, follow these steps:


    1. Open ESET Mobile Security in your device

    2. Click Anti-Theft and enter password

    3. Click my.eset.com and then click  "already have an account"

    4. Enter your credentials which you sign into you my.eset.com account and click Sign in


    If your problem won´t be resolved, it is necessary to delete your device from your my.eset.com account and add it to my.eset.com accout again. Instructions how to do it are here: hxxp://support.eset.com/kb3158/

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