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About reisley

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  1. Fixed. Suddenly, the ESET servers in Japan are now very responsive. I assume you took the issue up with Canon IT. Thank you.
  2. MartinK, ERA Server is located in Japan. It makes sense that might be the problem, as Canon IT handles ESET in Japan and they do a very poor job. I cannot even download MSIs directly from their local ESET site because they require email authorization with a sales rep for each download. I use the "International (English)" site for all direct MSI downloads. Is there a way to force the ERA Server to use a non-local ESET source? It would be an excellent test anyway, even if it is not a sustainable solution. Note: having HTTP proxy enabled or disabled makes no difference in AiO download success. It always fails either way. Please let me know how to further test. Thank you.
  3. ERA Server 6.5.522.0 ERA Web Console 6.5.388.0 ESET Endpoint Security 6.6.2086.1 ESET File Security for Windows Server 6.5.12017.0 Any attempt to download an AiO installer (32-bit or 64-bit) fails, with vague "Internal server error" message (see attached example), but downloading the MSI installers directly from ESET web site (on same machine as ERA Server) works without fail. Disabling firewall and other applications has no effect. Any attempt to update ESET application on client machine (desktop or server) from the ERA server fails, but doing so directly on the client machine (using the downloaded MSI) works. Any other ESET client task seems to work properly: clients receive and respond to Server commands to reboot, update Windows, etc The trace.log created during one attempt to download an AiO (see attached) does not seem to provide any clarity. I did not see any errors or failures. Please help. AiO error.pdf trace.log
  4. Endpoint Security 6.5.2107 fixed the problem. As soon as I attempting installing with the new file everything proceeded normally. Thank you very much!
  5. I am experiencing a similar issue to post 9664 "Installation failed - sufficient privileges to stop system services" (9/29/2016), which never listed a resolution. Using All-in-one installer (agent + ees) to perform a fresh install of Eset (not an upgrade) on a clean install of Windows 10 Pro, Creators Update. It successfully installs the Agent, but fails to install Endpoint Security. I have tried using network administrator credentials, domain administrator credentials, and local administrator credentials. I have tried installing over the network and locally. I have tried installing the two packages separately. Always the same result (I used the Eset Uninstaller Tool between attempts, as it always leaves a mess of half-installed software). Did not experience any problems installing 6.5 on machines running any version of Windows 10 Pro prior to Creators Update. Already installed systems updated successfully from Windows 10 Pro 1607 to 1703 without issue. Only new installs appear to fail. OS: Windows 15063.rs2_release.170317-1834 ERA: 6.5.522.0 Endpoint Security: 6.5.2094.0 Installer: ERA_Installer_x64_en_US.exe error on Eset server: "Task failed, try to install software manually." error on workstation: "Verify that you have sufficient privileges to stop system services." On workstation services 'ESET Remoter Administrator Agent' and 'ESET Service' log on as Local System account. Please help me find a resolution. Thank you.
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