I have version 7.0.325.1 running on XP. As I am browsing and downloading files, or streaming TWC-TV, the memory used by ekrn,exe grows until it exceeds 1 to 1.5 GB. I do not reboot daily, so eventually the Virus Definition update fails with a "fatal error." A reboot restarts ekrn.exe at about 130 MB.
Is this going to be fixed and an update issued to V7?
I was told by ESET support that when running XP, the highest version recommended is V7.
I have a Windows 7 box running V8 (8.0.312.0) that shows the same memory usage growth behavior. Will there be a fix for this as well?
I have been a loyal customer, renewing my license for over ten years and recommending ESET professionally and personally. I will have to consider dropping ESET if this issue is not resolved.
Other posts have observed that this problem has come and gone as the software has been updated. I have never had this issue before about six months ago. I have always browsed and downloaded and very rarely reboot.
Please fix this problem.