Marcos,
Solved (mostly)!
I discovered something interesting. I've been using a custom on demand scan with either smart scan or in-depth scan and no cleaning checked. The scan results do not pop-up (there is only the log).
However, when I tried the "Scan Your Computer" (first option on the "computer scan" screen) that says "scan all local disks and clean threats" the results window does come up at the end. Even though the menu item says it will clean threats, it doesn't evidently since I have "no cleaning" selected in all the threatsense parameters.
Since the threatsense option of no cleaning overrode the scan that said it would clean, I thought that maybe I didn't need to check the box that said no cleaning and the threatsense option would prevail. So I ran a custom scan and left the no cleaning box unchecked and, lo and behold!, the scan results came up after completion.
Whew! So I guess I've figured out how to get EAV to get closer to how I would like to use it. It would be nice if the action options in the results window provided "add to exclusions" instead of just delete, clean, ignore, etc. But, at least that doesn't make for a "deal breaker" for me.
The menus need some work to make this clearer. I am not an expert, but by no means a neophyte, and it sure confused/mislead me.
I don't know if you are ESET staff or an expert volunteer. Would I need to provide this feedback directly to ESET in some way, or does this reach them sufficiently? I would also be glad to be a "usability guinea pig" if ESET does want to do something about this.
Thanks very much for your willingness to help. I might not have dug deeper if you hadn't.