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Posts posted by Leonardo
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I have done ESET Log Collector but what I will do with the collected logs ?
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11 minutes ago, Leonardo said:
Thanks @Marcos
OK but my main problem is to understand why and event listed in "Events" logfiles was not listed in "Files sent" logfiles ?
I think that "ESET Log Collector logs" are necessary for the support but I don't know how I can collect it ?
Just found the "ESET Log Collector logs" KB https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector
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17 minutes ago, Marcos said:
This file was sent to LiveGrid, ie. access to it was not blocked. It could be that the file is either trusted or has already been submitted to LiveGuard before and was evaluated as clean. ESET Log Collector logs could shed more light.
Thanks @Marcos
OK but my main problem is to understand why and event listed in "Events" logfiles was not listed in "Files sent" logfiles ?
I think that "ESET Log Collector logs" are necessary for the support but I don't know how I can collect it ?
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16 minutes ago, itman said:
Assumed here is the LiveGuard did not complete its cloud scanning activities within the ESSP LiveGuard default scan time limit of 5 mins.. In this instance, the file will be unblocked after 5 mins. and no safe Event log entry will be generated.
You can increase ESSP LiveGuard default scan time limit.
Thanks @itman
As you mentioned the time limit value in one of your previous posts I had yet tweaked it at 30 minutes.
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6 hours ago, Marcos said:
You won't receive any notification unless you attempt to run a file that has been submitted and is temporarily blocked.
Thanks @Marcos
I tried to run a file and I got the "has been submitted" notification and after some minutes the file was unlockednot but I did not receive any notification mentioning "safe file" notification.
Another concern for me, when I look at logfiles, "sent files" only shows an old event but "Events" shows the current event (file sent and analysed by LiveGuard). Is it normal or an issue on my ESSP ?
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Hello,
Also, when a file is went to LiveGuard,I received only a notfication for this action and never a notification to say "the fila is safe" or "the file is malicious".
That's very frustrating.
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Thanks @Marcos
How can I change my license if I want to continue with ESSP ?
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Hello,
I'm currently using ESET Internet Security with a 3 years key (ending in 2024); but I'm very interested by the new feature "ESET LiveGuard protection". Alas this feature is only available with ESET Smart Security Premium.
My question : is it possible to chnage my subscription ? (ESET Internet Security >>> ESET Smart Security Premium)
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1 minute ago, Nightowl said:
In the download link when you click Advanced Download you will be able to see Changelogs per versions.
Oups, I'm confusing.
Thanks @Nightowl !
But there is nothing about the last version 13.2.18.0 ?!
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2 hours ago, Nightowl said:
You are welcome
In the downloads page of the product you want ,it's always there for example like here for Internet Security:
https://www.eset.com/int/home/internet-security/download/
If they don't appear for you , click Advanced Download on your right side.
Hi @Nightowl , thanks but I'm not searching the download link because EIS is yet installed on my PC 😉 I'm searching what are the changes in the new version...
7 minutes ago, itman said:Here's a complete article on Eset's RDP bruteforce blocking; https://www.welivesecurity.com/2020/06/29/remote-access-risk-pandemic-cybercrooks-bruteforcing-game/
Of note in this article is the non-Eset based installation best practices that also need to be implemented.
Thanks @itman for this very interesting article.
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1 hour ago, Nightowl said:
Yes it is
Network Protection is available in Internet Security and Smart Security
It is not available in Antivirus edition.
Thanks @Nightowl
Do you know where I can find ESET changelogs ? I have lost the link.
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Thanks @Marcos for your explanations.
Is this "under-the-hood" feature also present in ESET Internet Security ?
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58 minutes ago, Marcos said:
Since you are in the official ESET forum, you can expect the only answer Honestly, you won't go wrong with ESET, just purchase ESET Internet Security or ESET Security Premium which provide additional features, such as RDP bruteforce blocking. ESSP also provides a password manager and disk encryption features.
Hello @Marcos
Where can I find all the differences between ESET IS and ESET SSP.
Here https://www.eset.com/fr/#compare I don't see anything about "RDP bruteforce blocking".
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22 hours ago, MatG-DK said:
Hello,
My Chrome is Version 76.0.3809.100 (Build officiel) (64 bits); so are you using a beta ?
I don't have any message from Chrome for removing ESET IS...
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1 hour ago, User said:
That setting was dectivated by the update to version 12.2.23.0 on my PC and I had to reenable it under Tools -> Notifications.
Hello,
I cannot find this setting ? ☹️
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1 minute ago, Marcos said:
In that case gui is supposed to pop up so that you can see the scan results.
Thanks @Marcos , you are right 😉
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Hello,
Also a similar problem when I "right" click on file and then make an analyse with ESET IS.
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Hello,
Same problem for me with ESET IS + Windows 10 + Outlook 2013
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2 hours ago, Marcos said:
According to the info I've found, it's supposedly a potentially unwanted application from 2016. It's described as: The application is a communications application that allows users to have remote access to or direct contact with an IT consultant over the internet. When installed, it creates a service and runs in the background. It automatically sets up a bind connection and listens to the local port 5001 for incoming connections in order to provide remote access. When the user attempts to uninstall, the application is reinstalled and maintains its persistence even when the user tries to end the application.
Hi @Marcos
That's very interesting.
Is there a way to get rid of this virus/PUA ?
What is the level of dangerousness of this virus/PUA ?
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Thanks @Marcos for your help.
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Hello
I'm using ESET IS 12 with Windows 10 pro.
I was connected on the following site: https://www.isotoner.fr/checkout/onepage/success/ and I received an alert from ESET:
I decided to block the communication but I think that this shopping site is safe.
I was not able to find the trace of this block on ESET logs
What can I do ?
Thanks for your help.
More LiveGuard Concerns
in ESET Internet Security & ESET Smart Security Premium
Posted
Thanks @itman
I'll attach the logs monday because they are on my office desktop.