simplepinoi177

Me too. That was the only solution I could do to get my chrome and computer back in working order. Isn't it a shame that we can't have the added security of HIPS. I mean, we all payed a substantial amount and for us to be missing out on a significant part of the program is rather disappointing to say the least.

Could you please set your Minimum Logging Verbosity to Informative and recreate the issue. See what the log produces and says. Also, if you would please also post up the log here so I can compare it and see if there is a similarity or common cause...

I did the custom rule after-the-fact in attempts of troubleshooting. I had uninstalled ESS previously (before the rule; as you can see in my original post under "Attempts at a Solution" section) and installed it from scratch with default settings and it had still caused the chrome issue.

hmmm....nobody has a clue or hint why HIPS is only giving chrome "some access allowed" to NVIDIA my graphics card; specifically the nvdrssel.bin file???

Uninstalling it is a good way to find out if it is the antivirus. I had a similar issue. In the end it was both chrome and my antivirus (at the time; NOT ESET). What I ended up having to do was disabling my antivirus and downloading it through Internet Explorer. I guess Chrome (or Google itself) has a database of things not to allow to be installed (whether mistakenly or on purpose). Internet Explorer does not have this. Hope this helps...

I apologize for the late response. Some things came up today. Also, I had other issues with HIPS halting/delaying/stopping multitudes of startup Windows processes that made troubleshooting take very long and put off time looking at it. the problem does persist after temporarily disabling self-defense and restarting the computer. That is a great idea! Checking the HIPS log as I reproduce the issue. Unfortunately, the best I could do was reproduce the issue and export the record log. I was not able to clear the HIPS log, because my other issue with HIPS made it very difficult to get to the log and clear it. Either way, I attached the HIPS log. It seems that HIPS would interfere with chrome modifying my video card software . I don't know...what do you make of it? Again, thank you (and anyone else who may help) so very much for your attention to this. EDIT: I just looked over the HIPS log and see that there's too much information. So I will add the pertinent information that is in the file. If anything, one can search for chrome in the HIPS log and find these entries: -<RECORD> <COLUMN NAME="Time">5/13/2016 10:32:28 AM</COLUMN> <COLUMN NAME="Application">C:\Program Files (x86)\Google\Chrome\Application\chrome.exe</COLUMN> <COLUMN NAME="Operation">Get access to file</COLUMN> <COLUMN NAME="Target">C:\ProgramData\NVIDIA Corporation\Drs\nvdrssel.bin</COLUMN> <COLUMN NAME="Action">some access allowed</COLUMN> <COLUMN NAME="Rule">Chrome</COLUMN> <COLUMN NAME="Additional information">Write to file</COLUMN> </RECORD> -<RECORD> <COLUMN NAME="Time">5/13/2016 10:32:15 AM</COLUMN> <COLUMN NAME="Application">C:\Program Files (x86)\Google\Chrome\Application\chrome.exe</COLUMN> <COLUMN NAME="Operation">Get access to file</COLUMN> <COLUMN NAME="Target">C:\ProgramData\NVIDIA Corporation\Drs\nvdrssel.bin</COLUMN> <COLUMN NAME="Action">some access allowed</COLUMN> <COLUMN NAME="Rule">Chrome</COLUMN> <COLUMN NAME="Additional information">Write to file</COLUMN> </RECORD> HIPS Log Files.xml

First of all, thank you for your attention on this. And yes, it still persists. And it happens from scratch as well as loading my saved configuration file.

Hi everyone! My name is Michael. This is my first time using an ESET product. I found the ESET forum because I am having an issue with ESET Smart Security 9 (HIPS specifically) and Google Chrome and was hoping to come on the forum and get some assistance here. I'm running Microsoft Windows 7 Professional x64. AV I'm running is ESET Smart Security 9 (of course ) with everything enabled but HIPS (for reasons specified earlier), Malwarebytes Anti-Malware Home Premium, SUPERantispyware Pro, and COMODO Firewall. Interesting fact about me is that I can type up to 100 WPM with over 95% accuracy. BTW, I had started a thread describing my problem 7 hours ago saying moderator had to accept it first. I had also entered a post in a thread 3 hours ago; also saying that a mod had to accept it first before it is shown. I do not see it yet nor was I messaged or emailed anything from this forum. How long does accepting it typically take? Is that enough of a wait to inquire, or should I wait longer? EDIT: eventually it took 3-4 days... Thank you ESET Security Forum!

How long does it typically take for a moderator to approve a post? I started a thread asking for help on an issue (google chrome crashing because HIPS), and it's been 5 hours... If it usually takes 24 hours, then I will wait. I would just like to have an idea how long to wait and when I should inquire about it. Thank you.

Hello. I'm new to the forum and also to using an ESET product. Please be gentle... Also, apologies if this has been discussed elsewhere before. I attempted to search and only found one thread from 2014 (Smart Security Version 7) and it wasn't quite the same problem. I am using ESET Smart Security 9.0.377.0. My computer specs are in the attached dxdiag.txt file. Problem: With HIPS activated, I launch Google Chrome, no chrome window pops up, but Windows Error Reporting comes up asking to send information to Microsoft while Google Chrome alerts that it has crashed. Both windows eventually close and that's it. I can see chrome.exe pop up in Task Manager, but half a second later disappear, alerts that it has crashed, and then no other instance of chrome.exe stays. How I know it's ESS HIPS: When I turn HIPS off and restart, chrome will work. When I turn it on, chrome will crash. Chrome will work up to the point until when I merely turn the switch on and click OK, then it will crash. Definitely crashes when I enable HIPS and restart. Pertinent notes: Other browsers work flawlessly. I have everything enabled in the “Basics” section other than Advanced Memory Scanner. Filtering mode is set to “Learning mode.” In Event Viewer, this is some of the information that is shown { Log Name: Application Source: Application Error Date: 5/11/2016 12:44:22 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Michael-THINK Description: Faulting application name: chrome.exe, version: 51.0.2704.36, time stamp: 0x57294d97 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000000000007009c Faulting process id: 0x24ec Faulting application start time: 0x01d1ab58c7646ae5 Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Faulting module path: unknown Report Id: 2cbe82b2-174c-11e6-ae24-e006e6b7659e } A full copy of the details in text is in the attached Event Viewer Data.txt file. Attempts at a Solution: I've tried uninstalling and installing chrome. I even removed the “User” folder in chrome’s application data folder so to start the program from scratch. I tried opening it regularly and incognito. { I’ve created a rule in the “Basics” section where the Action is set to “Allow” with Operations affecting Files, Applications, and Registry entries. Enabled, Log, and Notify User is also checked. Source applications is set to chrome.exe. It is further set/check-enabled to the settings All file operations, all files, All application operations, All applications, All registry operations, and All entries. If you must know how I set the “Advanced Setup” section, let me know and I will post that information. } I have uninstalled SSE and reinstalled it. Right-click on chrome icon, and select “Run as Administrator.” I would really love to take advantage of the security that enabling HIPS offers and would hate that the program always showing an alert that HIPS is disabled. Please, anyone, help me! If anything, to be pointed in the right direction and/or directed to the right people to try and get this resolved. Thank you so much in advanced. DxDiag.txt Event Viewer Data.txt