michalch

Hi, I can not activate one of the computers for a client with Smart Security v9. I am getting 4099 error. - windows updated (Win 7 32-bit) - including optional upgrades - SP1 present - can reach https://edf.eset.com/edffrom browser (including the proper xml-like response) - AV remover did not locate any 3rd party software - ran manual check across installed programs - no conflicting found - tried to update root certificate manually from the provided link in KB: hxxp://support.eset.com/kb2434/#ECP4099- installation of X86 version for win 7 said it is not compatible with this computer - assumption already a newer version present - proxy settings default (0) Have no idea what to try next. Can you advise? Thank you

Hi all, we have experienced with the second customer now (the first one was not solved ) that after installation of Endpoint Antivirus, the employees can not connect their mobile phones and cameras to the computer. External drives are working correctly. All default settings of EEA. Cross OS. Even with after deselecting "integration with system" for device control with the system the issue continues. What is weird that even after un-installation the issue does not return back to normal (prior installation), having the team run a manual uninstall now to verify if it could be caused by any of our residue in the system. Any advise?