psilva

Hi! Today one user has disable antivirus, i need to re enable, what can i do?, there is some policy or remote comand for this? Thanks in advance! Pablo

Dear Esset Staff: I would like to use our LDAP server, but i can't find any information how to configurate Era Server for to use it. Can you tell me some hint for to configurate it? Thanks in advance Pablo

Hi! I would to know if it's possible to activate/ desactivate firewall using client task run command?, there is some restriccion? Thanks in advance! Pablo

Hmmm, weird behaivour..., please look at the following log for Windows 10 Professional, why this? Thanks in advance Pablo 2016-05-09 18:09:20 Error: CRemoteInstallModule [Thread 7f66d37c6700]: UnixWindowsNetworkRemoteInstall: remote deployment to '10.200.200.190' terminated with 255 2016-05-09 18:09:20 Error: CRemoteInstallModule [Thread 7f66d37c6700]: UnixWindowsNetworkRemoteInstall: output of '"/var/opt/eset/RemoteAdministrator/Server/Scripts/UnixWindowsNetworkRemoteInstall.sh" 2>&1': * Created temporary directory /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u * Creating command input/ouput redirection pipes + mkfifo /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cmd.in.pipe + mkfifo /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cmd.out.pipe -------------------------------------------------------------------------- * Mounting remote share '//10.200.200.190/ADMIN$' to '/tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs' + mkdir /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs + LANG= + mount -t cifs -o username=bbr-ome '//10.200.200.190/ADMIN$' /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs * [Exit code = 0] -------------------------------------------------------------------------- * Creating remote directory '/tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs' + LANG= + mkdir /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs * [Exit code = 0] -------------------------------------------------------------------------- * Copying files to remote dir '/tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs' + cp /tmp/6eb0-8d35-2cd5-fd86/EraAgentInstaller.bat /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs * [Exit code = 0] + cp /opt/eset/RemoteAdministrator/Server/RemoteInstallService.exe /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs * [Exit code = 0] -------------------------------------------------------------------------- * Removing previous instance of remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] -------------------------------------------------------------------------- * Creating remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_RUSWWfzs\RemoteInstallService.exe' -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Create service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] * Removing remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] + LANG= + net -i -k rpc service delete eset-remote-installer -U bbr-ome -S 10.200.200.190 Enter bbr-ome's password:Delete service request failed. [WERR_SERVICE_MARKED_FOR_DELETE] * [Exit code = 255] -------------------------------------------------------------------------- * Removing remote directory '/tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs' + LANG= + rm -r /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs/era_rd_RUSWWfzs * [Exit code = 0] -------------------------------------------------------------------------- * Umounting remote share '//10.200.200.190/ADMIN$' from '/tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs' + LANG= + umount /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cifs * [Exit code = 0] -------------------------------------------------------------------------- * Removing command input/ouput redirection pipes + unlink /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cmd.in.pipe + unlink /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u/cmd.out.pipe -------------------------------------------------------------------------- * Removed temporary directory /tmp/era_remote_deploy_wn_sIMNhZIhdDX4Go5u 2016-05-09 18:09:20 Error: CRemoteInstallModule [Thread 7f66d37c6700]: Executing remote deployment of agent 7993115d-1e02-4c3d-921e-1cab5dd916a3 on '10.200.200.190' Windows network remote deployment failed. - Verify that '10.200.200.190' is responding to 'ping'. - Verify that '10.200.200.190' can be resolved with 'nslookup' if it is a DNS name. - Verify that firewall is not blocking communication and file sharing between server and the target machine. - Verify that "File and Print Sharing for Microsoft Networks" is enabled on the target machine. - Verify that "Remote Procedure Call (RPC)" service is running on the target machine. - Make sure that simple file sharing is turned off on the target machine. - Activate sharing resource ADMIN$ on the target machine. - Verify that 'bbr-ome' has administrator rights or use local 'Administrator' account that is enabled on the target machine. - Verify that 'bbr-ome' password is not blank. - Verify that you can remotely log on to the workstation from the server. - Verify that from server machine you can access 'net use \\10.200.200.190\IPC$' from the Command Prompt. - Change 'ESET Remote Administrator Server' service credentials from 'Network Service' to user with domain administrator permissions temporarily for deployment. * Error details: UnixWindowsNetworkRemoteInstall: remote deployment to '10.200.200.190' terminated with 255 SSH remote deployment failed because CONNECTION CAN NOT BE ESTABLISHED to the target LINUX or MAC machine. - Verify that '10.200.200.190' is responding to 'ping'. - Verify that SSH daemon is enabled on the target machine and is running on the port 22. - Verify that firewall is not blocking SSH communication between server and the target machine. * Error details: connect: Connection refused Agent deployment failed. Please go through the checklist above for specific platform (WINDOWS, LINUX or MAC) that is on the target machine. 2016-05-09 18:09:20 Error: CRemoteInstallModule [Thread 7f66d77ce700]: Remote deployment failed on 1 targets

Dear Esset Staff I had to install by hand, now i can see in the dashboard..., but is true, it's impossible to work with push in home edition's.. Thanks! Pablo

Hi! I've tryed to deploy the remote console agent with success, but when i try to do with computer with windows 7 (home edition) it's impossible, as you can see the deploy it's ok but in the last operation fails to read the file content with code error, what can i do ?, there is some solution for this? Thanks in advance Pablo * Created temporary directory /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7 * Creating command input/ouput redirection pipes + mkfifo /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cmd.in.pipe + mkfifo /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cmd.out.pipe -------------------------------------------------------------------------- * Mounting remote share '//10.200.200.120/ADMIN$' to '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs' + mkdir /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs + LANG= + mount -t cifs -o username=jma '//10.200.200.120/ADMIN$' /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs * [Exit code = 0] -------------------------------------------------------------------------- * Creating remote directory '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT' + LANG= + mkdir /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT * [Exit code = 0] -------------------------------------------------------------------------- * Copying files to remote dir '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT' + cp /tmp/9f87-d5a6-b93c-4399/EraAgentInstaller.bat /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT * [Exit code = 0] + cp /opt/eset/RemoteAdministrator/Server/RemoteInstallService.exe /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT * [Exit code = 0] -------------------------------------------------------------------------- * Removing previous instance of remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service delete eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password:Failed to open service. [WERR_NO_SUCH_SERVICE] -------------------------------------------------------------------------- * Creating remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service create eset-remote-installer 'ESET Remote Administrator 6 Remote Installation Service' '%SYSTEMROOT%\era_rd_oJVa31OT\RemoteInstallService.exe' -U jma -S 10.200.200.120 Enter jma's password: Successfully created Service: eset-remote-installer * [Exit code = 0] -------------------------------------------------------------------------- * Creating remote installer arguments file '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.args' + echo '%SYSTEMROOT%\era_rd_oJVa31OT\EraAgentInstaller.bat' + echo '%SYSTEMROOT%\era_rd_oJVa31OT\EraAgentInstaller.bat' * [Exit code = 0] -------------------------------------------------------------------------- * Starting remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service start eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: . Successfully started service: eset-remote-installer * [Exit code = 0] -------------------------------------------------------------------------- * Querying remote installer service 'ESET Remote Administrator 6 Remote Installation Service' until stopped + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] + LANG= + net -i -k rpc service status eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: eset-remote-installer service is running. Configuration details: Controls Accepted = 0x1 Service Type = 0x10 Start Type = 0x3 Error Control = 0x1 Tag ID = 0x0 Executable Path = C:\Windows\era_rd_oJVa31OT\RemoteInstallService.exe Load Order Group = Dependencies = / Start Name = LocalSystem Display Name = ESET Remote Administrator 6 Remote Installation Service * [Exit code = 0] -------------------------------------------------------------------------- * Reading remote installer exit status file '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.exit' + cat /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.exit cat: /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.exit: No such file or directory * [Exit code = 0] -------------------------------------------------------------------------- * Remote installation on '10.200.200.120' failed. Exit status is empty (failed read). * Stopping remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service stop eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: . eset-remote-installer service is stopped. * [Exit code = 0] -------------------------------------------------------------------------- * Removing remote installer arguments file '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.args' + unlink /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.args * [Exit code = 0] -------------------------------------------------------------------------- * Removing remote installer exit status file '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.exit' + unlink /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/eset-remote-installer.exit * [Exit code = 0] -------------------------------------------------------------------------- * Removing remote installer service 'ESET Remote Administrator 6 Remote Installation Service' + LANG= + net -i -k rpc service delete eset-remote-installer -U jma -S 10.200.200.120 Enter jma's password: Successfully deleted Service: eset-remote-installer * [Exit code = 0] -------------------------------------------------------------------------- * Removing remote directory '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT' + LANG= + rm -r /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs/era_rd_oJVa31OT * [Exit code = 0] -------------------------------------------------------------------------- * Umounting remote share '//10.200.200.120/ADMIN$' from '/tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs' + LANG= + umount /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cifs * [Exit code = 0] -------------------------------------------------------------------------- * Removing command input/ouput redirection pipes + unlink /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cmd.in.pipe + unlink /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7/cmd.out.pipe -------------------------------------------------------------------------- * Removed temporary directory /tmp/era_remote_deploy_wn_COkKBZiTVjJTSMh7 2016-05-09 15:22:02 Error: CRemoteInstallModule [Thread 7f66d27c4700]: Executing remote deployment of agent 02132848-767b-4584-8d6c-5138471af408 on '10.200.200.120' Windows network remote deployment failed. - Verify that '10.200.200.120' is responding to 'ping'. - Verify that '10.200.200.120' can be resolved with 'nslookup' if it is a DNS name. - Verify that firewall is not blocking communication and file sharing between server and the target machine. - Verify that "File and Print Sharing for Microsoft Networks" is enabled on the target machine. - Verify that "Remote Procedure Call (RPC)" service is running on the target machine. - Make sure that simple file sharing is turned off on the target machine. - Activate sharing resource ADMIN$ on the target machine. - Verify that 'jma' has administrator rights or use local 'Administrator' account that is enabled on the target machine. - Verify that 'jma' password is not blank. - Verify that you can remotely log on to the workstation from the server. - Verify that from server machine you can access 'net use \\10.200.200.120\IPC$' from the Command Prompt. - Change 'ESET Remote Administrator Server' service credentials from 'Network Service' to user with domain administrator permissions temporarily for deployment. * Error details: UnixWindowsNetworkRemoteInstall: remote deployment to '10.200.200.120' terminated with 1 SSH remote deployment failed because CONNECTION CAN NOT BE ESTABLISHED to the target LINUX or MAC machine. - Verify that '10.200.200.120' is responding to 'ping'. - Verify that SSH daemon is enabled on the target machine and is running on the port 22. - Verify that firewall is not blocking SSH communication between server and the target machine. * Error details: connect: Connection refused Agent deployment failed. Please go through the checklist above for specific platform (WINDOWS, LINUX or MAC) that is on the target machine. 2016-05-09 15:22:02 Error: CRemoteInstallModule [Thread 7f66d77ce700]: Remote deployment failed on 1 targets

Hi Esset Staff! Ready works, is very easy .. Thanks a lot!

Hi Eset Staff! How i can apply this policy?, i need to go target, left mouse button and manage policy? Thanks in advance! Pablo

Hi People! Now i need to know how to list applications installed windows 10/8/7 remotely?, i have a clients with remote agent, but i need to make a report with this information. Is possible to use client task for to do it? Thanks in advance! Pablo

Solved! The problem was no clean install + DNS configuration, now all works in centos 7. Please update the documentation, because in Centos 6 have severals problems with samba version, especific with: net -i -k rpc service You can resolve if you use samba4, but you can't use mount -t cifs, by incompatible install versions. [root@ERAServer ~]# yum install cifs-utils Complementos cargados:fastestmirror Configurando el proceso de instalación Loading mirror speeds from cached hostfile epel/metalink | 2.8 kB 00:00 * base: centos.secrel.com.br * epel: mirror.cedia.org.ec * extras: centos.secrel.com.br * updates: centos.secrel.com.br base | 3.7 kB 00:00 epel | 4.3 kB 00:00 epel/primary_db | 5.9 MB 00:02 extras | 3.4 kB 00:00 mysql-connectors-community | 2.5 kB 00:00 mysql-tools-community | 2.5 kB 00:00 mysql56-community | 2.5 kB 00:00 updates | 3.4 kB 00:00 Resolviendo dependencias --> Ejecutando prueba de transacción ---> Package cifs-utils.x86_64 0:4.8.1-20.el6 will be instalado --> Procesando dependencias: libwbclient.so.0()(64bit) para el paquete: cifs-utils-4.8.1-20.el6.x86_64 --> Ejecutando prueba de transacción ---> Package samba-winbind-clients.x86_64 0:3.6.23-30.el6_7 will be instalado --> Procesando dependencias: samba-winbind = 3.6.23-30.el6_7 para el paquete: samba-winbind-clients-3.6.23-30.el6_7.x86_64 --> Ejecutando prueba de transacción ---> Package samba-winbind.x86_64 0:3.6.23-30.el6_7 will be instalado --> Procesando dependencias: samba-common = 3.6.23-30.el6_7 para el paquete: samba-winbind-3.6.23-30.el6_7.x86_64 --> Ejecutando prueba de transacción ---> Package samba-common.x86_64 0:3.6.23-30.el6_7 will be instalado --> Procesando conflictos: samba4-common-4.2.10-6.el6_7.x86_64 choca con samba-common < 3.9.9 --> Procesando conflictos: samba4-winbind-4.2.10-6.el6_7.x86_64 choca con samba-winbind < 3.9.9 --> Procesando conflictos: samba4-winbind-clients-4.2.10-6.el6_7.x86_64 choca con samba-winbind-clients < 3.9.9 --> Resolución de dependencias finalizada Error: samba4-winbind conflicts with samba-winbind-3.6.23-30.el6_7.x86_64 Error: samba4-common conflicts with samba-common-3.6.23-30.el6_7.x86_64 Error: samba4-winbind-clients conflicts with samba-winbind-clients-3.6.23-30.el6_7.x86_64 Podría intentar utilizar el comando --skip-broken para sortear el problema Podría intentar ejecutar: rpm- Va --nofiles --nodigest

Hi Serre! Is better to use Centos 7, there is a big problem with CIFS and Samba, if you install eraserver in Centos 6 rpc command dosen't works, if you till used Centos 6 and install samba4, rpc works but cifs dosen't install for compatibility problems with samba 3.6 All those problems are solved if you use Centos 7, only one hint if your organization don't have Active Directory, you need configurate SRV service in your DNS with eraserver register modify with regedit in the target (if is windows) for to use administrative shared folder as $IPC $ADMIN and others, you can read the following url for this: https://tommynation.com/enable-remote-access-administrative-shares-windows-10/ In the target, don't forget run Diagnostic.exe for to generate more information to Eset Staff Greetings, Pablo

Dear Eset Staff: Here the target files, perhaps the error is can't resolve EraServer name, look at in zip file, it was maked by Diagnostic.exe tool inside the target, in dns server i get the following configuration: eraserver A 10.200.200.145 _era._tcp.eraserver IN SRV 0 5 2222 eraserver.areaprod.b2b. How i can resolve this error? Thanks in advance Pablo last-error.html status.html trace.log RemoteAdministratorAgentDiagnostic20160503T194141.zip

Dear Eset Staff: Only i can find in the server those log files , but in the target nothing there isn't a log file, can you tell me the path inside the target for to find it, please? Thanks in advance! Pablo last-error.html status.html trace.log

Hi Eset Moderators! The information in client details, said never...., what the next? Thanks in advance! Pablo

Hi ESET Staff! Yes my first step was install Era Agent to Windows 10 Client by using Era Server, was successfully, but when the folowing step I use Era server for to install Antivirus , only the task is planned but never executed.., whats wrong with the server?, I've attached the log server on my first post. Thanks in advance! Pablo

Hi Again! Some information about the server: ESET Remote Administrator (Server), Version 6.3.148.0 ESET Remote Administrator (Web Console), Version 6.3.114.0 Copyright © 1992-2016 ESET, spol. s r.o. All Rights Reserved. CentOS (64-bit), Version 7.2.1511 License used for module updates of this ERA: Public ID: 33D-83R-RAE Expires: 2037 Dec 31 09:00:00 Connected Clients: 1 Active Licenses: 1 Installed Components Update module1062 (20151228) Translation support module1479 (20160422) Configuration module1238B (20151204) SysInspector module1257 (20151113) We don't have Active Directory.. Regards, Pablo

Hi! I'm trying to remotely install the endpoint antivirus, using the ERA Server, but the task is scheduled and not executed, i don't know if the server need some patch or the procedure is inconrrect, attach the trace file for your information. Thanks in advance Pablo EraServerInstaller.log last-error.html status.html trace.log.gz