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Pinni3

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    Question about some fuctionality

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hey guys

    Default landing zone in my ESMC is lost & found. This group dont have enough policy settings. Most of computers that are connected to my ESMC are from plenty of ldap servers. Sometimes there are problems with local dns server configurations, and after sync task computer stays in lost & found.

    Is there any chance to setup for example display message :

    - computer lands in lost & found dynamic group.

    - client task is scheduled but not launched

    - On next hour task started to work (IF computer is still in that dynamic group), and work for example every 20 minuts untill its within that dynamic group ?

     

    Thanks for help

     

    Greetz

    Cant login in to remote administrator web console

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Please try this one :

    Linux and Virtual Appliance users

    To reset the Web Console Administrator password follow the steps below. The administrator password must be at least 8 characters long.

    1. Log in to the Linux console on the machine where ERA 6.5 is installed as root
       
    2. Save your password to the variable NEW_PASSWORD (for security reasons). Type following command, where <password> is substituted by your new password.
      export NEW_PASSWORD=<password>
       
    3. Run the following command to change your password for the new one:
      /opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'
       
    4. Run this command to remove your password from variables:
      export NEW_PASSWORD
       
    5. Restart the ERA Server service.

    problem with ESMC upgrade 7.1.503.0

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Pinni3
    UPDATE

    8 minutes ago, Marcos said:

    I assume 5.5.62 is the version of MariaDB which is not supported.

    Please use MySQL or MS SQL instead. For db requirements, please refer to https://help.eset.com/esmc_install/70/en-US/sql_server_windows.html?database_requirements.html.

    Its mysql db, mariadb is not supported :)

    Quote

    mysql  Ver 14.14 Distrib 5.5.62, for debian-linux-gnu (x86_64) using readline 6.3

     

    # dpkg -l | grep -e mysql -e mariadb
    ii  libdbd-mysql-perl:amd64              4.050-2                      amd64        Perl5 database interface to the MariaDB/MySQL database
    ii  libmariadb3:amd64                    1:10.3.17-0+deb10u1          amd64        MariaDB database client library
    ii  libmysqlclient18:amd64               5.5.62-0+deb8u1              amd64        MySQL database client library
    ii  mariadb-common                       1:10.3.17-0+deb10u1          all          MariaDB common metapackage
    ii  mysql-apt-config                     0.8.14-1                     all          Auto configuration for MySQL APT Repo.
    ii  mysql-client                         5.5.62-0+deb8u1              all          MySQL database client (metapackage depending on the latest version)
    ii  mysql-client-5.5                     5.5.62-0+deb8u1              amd64        MySQL database client binaries
    ii  mysql-common                         8.0.18-1debian9              amd64        Common files shared between packages
    ii  mysql-server                         5.5.62-0+deb8u1              all          MySQL database server (metapackage depending on the latest version)
    ii  mysql-server-5.5                     5.5.62-0+deb8u1              amd64        MySQL database server binaries and system database setup
    ii  mysql-server-core-5.5                5.5.62-0+deb8u1              amd64        MySQL database server binaries

     

    problem with ESMC upgrade 7.1.503.0

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi and Hello :)

    I wanted to upgrade my ESMC to the latest version but installer say that Im using not supported db version. Is there any bypass ?

    Quote

    019-11-13 07:25:48 Information: Installer: GUID loaded from config-file with value: 24babe58-9d64-416b-9894-c395dacced81
    2019-11-13 07:25:48 Information: Installer: Installed version loaded from config-file is: 7.0.471.0
    2019-11-13 07:25:48 Information: Installer: Installed locale loaded from config-file is: en_US
    2019-11-13 07:25:48 Information: Installer: Checking installed version...
    2019-11-13 07:25:48 Information: CheckVersion: Action invoked with:  --current-version 7.1.503.0 --installed-version 7.0.471.0
    2019-11-13 07:25:48 Information: CheckVersion: Set output property: P_VERSION_STATUS = UPGRADE
    2019-11-13 07:25:48 Information: CheckVersion: Return code: 0
    2019-11-13 07:25:48 Information: Installer: Checking of installed version was successful
    2019-11-13 07:25:48 Information: Installer: Status of current installation is: UPGRADE
    2019-11-13 07:25:48 Information: Installer: Checking database connection ...
    2019-11-13 07:25:48 Information: DbCheckConnection: Action invoked with:  --current-version 7.1.503.0 --db-admin-password ********** --db-admin-username ********** --db-connectors-dir /tmp/tmp.afINoDHXZC/setup --$
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_CONNECTION_STATUS =
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_STATUS =
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_UPGRADE =
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_USE_FIRST_USER =
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_PORT = 3306
    2019-11-13 07:25:48 Information: GetDatabaseServerConnectionStringWithoutEscape: Created connection string: 'Driver=MySQL;Server=127.0.0.1;Port=3306;User=******;Password={******};CharSet=utf8;NO_LOCALE=1;NO_SSPS=$
    2019-11-13 07:25:48 Information: Entering function: void Era::Setup::Common::CustomActions::CDatabaseReader::TestConnection(const string&, Era::Setup::Common::Database::Framework::ConnectOptions)
    2019-11-13 07:25:48 Information: Leaving function: void Era::Setup::Common::CustomActions::CDatabaseReader::TestConnection(const string&, Era::Setup::Common::Database::Framework::ConnectOptions)
    2019-11-13 07:25:48 Information: Entering function: std::__cxx11::string Era::Setup::Common::CustomActions::CDatabaseReader::GetVersionCommentOfDbServer(const string&)
    2019-11-13 07:25:48 Information: DatabaseReader: Recycling current DB connection.
    2019-11-13 07:25:48 Information: Leaving function: std::__cxx11::string Era::Setup::Common::CustomActions::CDatabaseReader::GetVersionCommentOfDbServer(const string&)
    2019-11-13 07:25:48 Information: Entering function: std::__cxx11::string Era::Setup::Common::CustomActions::CDatabaseReader::GetVersionOfDbServer(const string&)
    2019-11-13 07:25:48 Information: DatabaseReader: Recycling current DB connection.
    2019-11-13 07:25:48 Information: Leaving function: std::__cxx11::string Era::Setup::Common::CustomActions::CDatabaseReader::GetVersionOfDbServer(const string&)
    2019-11-13 07:25:48 Information: SQL Database server version is '5.5.62', which is considered as NOT SUPPORTED.
    2019-11-13 07:25:48 Error: Provided database is not supported
    2019-11-13 07:25:48 Information: DbCheckConnection: Set output property: P_DB_CONNECTION_STATUS = 77700
    2019-11-13 07:25:48 Information: DbCheckConnection: Return code: 0
    2019-11-13 07:25:48 Information: Installer: Provided database server is not supported. Please check the documentation for the list of supported databases.
    2019-11-13 07:25:48 Information: Installer: Error: Provided database server is not supported. Please check the documentation for the list of supported databases.

     

     

    Future changes to ESET PROTECT (formerly ESET Security Management Center / ESET Remote Administrator)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hey Guys, long time didnt been here, but I have couple of things that I think should be considered in future releases.

    1. Add static group as a filter into building dynamic group. I have 30+ "main static groups". When I say "main static groups" I mean, 2nd degree static groups (1st degree is ALL) and I want to build dynamic group that will be filtering computers only from those static groups.

    2. When building reports, I can add static group name as a column. There is a lack of doing 2nd degree static group or displaying full path of computer All\static group#1\static group#2\static group#3\computer name

    3. There should be some output for comitted changes within console. I had couple of situation when some admin added client task, modified it or even removed it. It could be writen within some txt file.

    4. Lack of era proxy in 7th generation of console is real problem when I use linux installation. Mysql allows only 10k connection at one time. If There would be proxy, I would be able to aggregate those connections and connect many more of clients

    ERA Agent V7 issues

    in ESET PROTECT On-prem (Remote Management)

    Posted

    @jimmy09 I dont know how's Your env, but mine is 35+ locations and about 6k agents. So yeah, my env is production env...high scaled. I told You guys that I had SAME problems, SAME result. I was sure that there is some server problem or agent broken. It wasnt server problem....

    You dont read what Im writing. My configuration was same for era 6 and ESMC ....and with era 6 I didnt had any problems at ALL. ESMC works in different way than it was in past, thats why You need to consider re-check Your environment.

    Why same product works for me but not for You guys ?

    Do what You want, I wasnt passive in looking after my issues. I talked with my local support and staff from here, and now Im where I'm. Im off, if someone want to look after possibly issue feel free to PM me. I will try to give my best to help.

     

    Greetz

    ESMC shows wrong status

    in ESET PROTECT On-prem (Remote Management)

    Posted

    2 minutes ago, andy_s said:

    To make 2 tasks I'll need the second one (with shutdown) be started after first (with scan) is finished. How could I make it?

    Only option is to setup second task on specified date. If You use smart scanning, You are able to predict time You need to make a full scan.

    To be honest, I run quite large scale environment and I run scan's when people work. So I get results right after task is completed.

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