randomitjoe

This is exactly what I do not want to do. I have no intention of making troubleshooting ESET V6 my full time job as I have so much more to do. These days I have come to expect most of the stuff work more or less smoothly out of the box. I'm willing to test and troubleshoot of course, but with ESET V6 this is just beyond pathetic. The documentation is a non-existent mess (compare that to exemplary documentation library of Kaspersky). We had experienced all the same problems as OP and more, and frankly, we are sick and tired of this product. ESET V6 ERA is a total POS, a complete garbage even after being out a full year. It's the worst remote administration product of any antivirus vendor. After being a loyal ESET client since the NOD32 Antivirus V2 we are ditching ESET for Kaspersky. I have always found Kaspersky to be resource hog on clients and the remote management to be a convoluted mess and bloatware but compared to this POS, that the the ESET V6 is, Kaspersky is a pinnacle of leanness and user friendliness. As things stand at the moment Kaspersky blows ESET out of the water when it comes to central remote management. And, after all, if moving to ESET V6 is like starting from scratch anyway then why not start with a product that offers the best protection in industry? Especially as ESET has lost all its strong points compared to competition. I'm sorry to say, but we are so very frustrated with the V6.