Skynet
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Posts posted by Skynet
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Hello,
I've updated some machines to Version 7.1.2045.5, but none of them activates.
I've still tried restarts of Server/Client, update the Agent to latest Version, activation Task runs and completes without error multiple times.
Trying to completly remove Eset and install it again now (will post the result later...).
PCs are running on Win7 to different Win10 Versions, so I don't think it is OS related.
Any known issues? Anyone else with these problem? -
20 hours ago, Peter Randziak said:
Hello @Skynet,
good, please keep us posted.
There are quite many changes between v.6 and v.7 and moreover this issue might be caused by an updated module, currently we have about 50 of them,...
Once the issue reappears we should be able to find quite quickly what's wrong from the logs,...
Thank you, P.R.
Okay, today it starts again... you got a message with a download link from our Onedrive.
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On 2/20/2019 at 1:17 PM, Peter Randziak said:
Hi, just a quick reply for the moment:
I've installed V7 again, but it was no fun without any policy, so I had to activate the terminalserver policy again. Also I've disabled the "StartUp scan task after user logon" in scheduler and excluded the termsrv from realtime-scan. For the moment V7 still works fine, so no logs for you.Anyway your programmers should take a look for the difference between V6 and V7 that may cause the issue.
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Hi Peter Randziak,
At the weekend 9th/10th Feb. I've installed the latest V7, directly on Monday 11th the termsrv went up in massive cpu usage so I had to uninstall it again.
Last weekwend 16th/17th I've installed the latest File Security V6.5, until now it performs well.
I'm pretty sure it is an issue with V7, cause nothing else changed.
I would like to help troubleshooting but if I install V7 again, we will have a lot of employee that can't work for hours until all data is collected and of course I can't say when it happen so waiting for technical assistance in that case is very time critical.
So any idea? -
Hi Marcos,
the amount of logins is no problem, we only have a maximum of 22 remote users, approx. 10-15 logged in during the working hours. If you ask for logins per minute it would be something under 1 (I still have checked the event log for suspicious logins).
Sorry, can't say someting about the "startup file check task", I had to uninstall eset. I might give the old V6 file security a try and see how it performs.
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Hi,
haven't found anyone else with these problems, but maybe eset can confirm?
We are using a Windows 2016 Server DC v1607 (all updates installed) with remote desktop services aka terminalserver and Eset V7.
ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web-Konsole), Version 7.0 (7.0.429.0)
ESET File Security 7.0.12014.0 / 7.0.12016.0 (I think I've tested both)The "Remotedesktopservices" / termsrv generates a massive amount of cpu usage, I saw it using over 40% on a VM with 10x 2,6Ghz! It is impossible to work on the Server anymore. Once the Server is restarted everything works fine for some hours until "the bug" starts again.I've still uninstalled, reinstalled, used different policies and followed esets guidance for policies on terminalserver, nothing helped.I've done some tests over the last 2 weeks without eset and everyting was fine, last week I decided to install eset file security again and give it a try and today we've got the same problem again. I have to leave it uninstalled, so don't ask me for any traces! Maybe you can confirm a known bug or test it on your own.
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Solved, thank you MichalJ!
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Hi MichalJ,
we buy the license at our distributor (Mattern Consult GmbH) and get a license file back to import in ERA. That is all I know for years now. See picture. No user, no password.
We never set up ELA or had access to it, so looks like I have to ask Mattern Consult.
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Hi,
I have the same issue like some others here but with one difference, so hopefully someone can help me.
On ERA Website | License Management we are at 102/100 Licenses, surly not good.
I ran the report (https://forum.eset.com/topic/11087-licence-information-user-count-not-right-in-era-admin-console/) and got the same amount of Computers shown in Era Web (about 90), so we should be safe with the 100 Licenses.
I would like to clean it up on ELA or EBA or whereever I can but in any way they are asking for a License Key, but we don't have one, we only have a License File!
So what can I do?
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Looks everything fine, that's why I don't understand that's not working!
Scope Time Text Last replication 2016-Mar-24 13:18:00 OK
Last successful replication 2016-Mar-24 13:18:00 OK
- Successful replications: 6453
- All replication attempts: 6457
Peer certificate 2016-Mar-24 07:29:41 OK
Replication security 2016-Mar-24 13:17:59 OK
- Remote host: localhost
- Remote product: Server
Ok, after my vacation...
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One more question:
Ok, now I got the profile installed, but I can't do anything with it, the status didn't change into "managed". There is no agent to be installed, I can't find any KB or manual for it, that's really annoying!
Following the KB article:
VII. Activate iOS MDM product using ERA Product activation task
After completing parts I – VI above, the device will appear in the Computers section of ESET Remote Administrator under Lost & Found and will automatically be added to the dynamic group Mobile devices → iOS devices.
--> No, it doesn't work like this here.
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Ok, got it! Thanks!
Created another MDC and after using the DNS Name and not the * like in Figure 2.2, it works! I've tried that before, but there must be another mistake last time.
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I've also tried this before, doesn't help.
Are there any prerequirements I have to do on the iPhone? I haven't found any.
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Hello,
I'm trying to install ESET on some new iPhone 5s, I've followed these KB article: hxxp://support.eset.com/kb5771/?locale=en_US&viewlocale=en_US
I can open the enrollment link, but after the question "Do you trust...." the installation fails with "Profile could not be installed".
Is there something missing in the KB article? How can I get it work?
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Okay, I don't know what have worked, but it's working now. Maybe the Job "Reset Rogue Detection DB" worked.
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Okay!Now I got it! It is not abc.de\User it is only abc\User, after successful login the users appears!
Thank you!
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Yesterday evening I've tried at home, created a VM, connected to the office, manually installed ERA Agent and the client shows up on lost & found. Everything works fine!
Now I have to figure out why it doesn't work with the branch offices. ERA Agent says communication is ok...
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Server restart doesn't help, of course I have tried this.
Maybe someone could answer me the question where would I find new clients that are just connected by VPN and not part of the Domain (= on workgroup)?
On LAN = rouge detection scanner = lost & found
In Domain = static groups imported from AD = in the AD OU where the client has been moved
On VPN = ???
If they show up, I can deploy the agent and install endpoint antivirus.
Do I have to add VPN clients manually?
In Version 5 it was very easy, just add the remote administration server and it works.
It is a little bit like a hate-love with ERA6 for everyone that migrates!
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Does they show up automatically in ERA Server console? (Like our local computers still do here under lost & found + static groups from AD)
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Hello,
I'm having another big problem with ERA 6:
We have some outer branches connected via VPN to us (primarily working on Terminalserver), so these clients doesn't belong to our domain. (I know there will be some limitations because of that.)
I've successfully installed the agent on one of them, and the ERA agent still connects to the ERA Server (see picture from log).
But these client doesn't show up on ERA Server Console, even if I add it manually it won't say that the Agent is installed on the machine. I thought I might have to add them to the Domain, so I tested it, but still the same.
Any other Ports beside of 2222, 2223 and 3128 needed in that case?
(BTW: Our firewall is open to the branch office, from the other side there are some ports blocked (ping,..?), I'm in contact with the local IT support.)
What can I do? I don't have to use all these great new functions, but I want them to be shown on the ERA Server Console to get status information and of course they still use our license!
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Hello,
I'm having some issues with the Mapped Domain Security Group in ERA 6.
I can browse/add the AD Groups but the users in the groups aren't recognized, so the domain login doesn't work.
*** I don't know why, but the added administrators group works, the domain administrator account is added in the users tab and the console login works fine with it. ***
Anyone an idea? What am I doing wrong or is it a bug?
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Hello,
I have a issue regarding the Mapped Domain Security Group, I can add groups but the users doesn't get "imported" so there is no domain login possible.
I don't know how and why but the Administrators Group is working so the domain administrator might log in to ERA. But I want the domain users from IT group to be able to log into ERA Console not the administrator!
I've tried different things, restarted the Server, eg. but I can't get it work.
Anyone an idea?
Okay!
ESET Endpoint Protection 7.1.2045.5 - No Activation
in ESET Endpoint Products
Posted · Edited by Skynet
Sorry, using Management Center, no license key.
But if I try to convert a license key from the ELA and enter it in the Client, it doesn't work too.
Error Code: Act.7
(Something like, the license is not for these product)
Well, got it! Downloaded the wrong one, Security not Antivir....