Marina

Marcos, this computer does have internet! So what write about offline license? With help of ESET support activation was made after doing additional steps on server besides adding license key. Oh, and I installed File Security on Linux server and tried to test if viruses are detected thru samba, and eset didn't detect any. Yes, I configured samba as suggested with LD_PRELOAD.

I can't communicate with one, which thinks nobody uses Windows XP, even in a joke way. We have even Windows 2000 for legacy software tied to machines. And I did list my issues in my posts. Please read them. Ok, I've got contacted by ESET support for our region to resolve the problems. First, licensing. Its a mess. Why so much trouble? Why computer needs internet to be able to activate when there is a centralised administration? Ok, offline activation file thru server. Why so much steps to have a simple activation? There is the license number, or the license file uploaded to server once for all seats. That must be all needed. Second. We found up that if installing agent manually (I had to completly rewrite batch script to get agent from a samba share, not from http), then on computer after several minutes authomatically is deployed antivirus, activated and update, policy applied and so on. How?!?! How it was done? I didn't create any tasks or triggers on server for this. This is unappropriate, as I want agent to be installed on some computers and no antivirus (other antivirus will be), but using agent I will know about that computer. But, even agent is syncronizing succesfully, computer does not appear on computer list at the server. The support guy suggested that it is because the mysql DB in appliance is not configured optimally. What? Seriously? Preconfigured virtual appliance is not confugured optimally by ESET experts? Ok. We changed an option - didn't help. As he suggested, that for DB it must be a dedicated server, I moved DB to our production server. And guess what - same problem. Computers does not appear in list. So this is definetly a server bug. He said that will contact main office for this. Plus other minor interface bugs, as the list of computer is not really sorted on open first time. It is need to click on column name to fully sort the list. Also there are about 30 alerts about viruses found on a computer in some files. The problem that this alerts never goes away and computer name changes with same file paths and names. Computers dont even have such paths, but interface reports about viruses unresolved. Again - its a software bug on server. Next, agents not always deploy to clients. Even more, server says that computer could not be contacted to deploy agent, but agent was deployed. Another bug found using forums, that script which mounts windows shares in linux lacks sec=ntlm option. Moreother, I asked about where can I change deploy agent script which is sent to clients to point a download url from our servers, or using eset server as a proxy, and he answered that he does not know how to do it and will ask at head office. Another problem I found that mail alert from server does not work. It needs a deep inspection in linux logs. Why? Why the appliance was not tested and configured properly? Also I had to manually add the eset appliance's system to active directory. Editing xml file didn't do the job. That is the progress for now.

Hello. Agent is Deployied and running. Using ERA ESET Antivirus was deployied to client. But the product does not activate using ERA and therefore does not update. Sinchronization is done as settings in ESET Antivirus are configured using policy and password protected. Attached are the files in Logs folder of agent. In the ERA running install license tag fails for this client. The Trace Message it shows is 'Task failed in the security product'. ESET Antivirus says: ESET Kernel;Activation was not successful: Could not reach activation server.; Activation server? Isn't it the same as ERA server in appliance environment? ESET product is not activated on several computers. Other clients was activated automatically when ESET Antivirus was installed from ERA server. last-error.html software-install.log status.html trace.log

Why should I use my own certificate? We have a self signed certificate for our products. But I asked about including in your products signed by authorised companyes certificates which are recognised by browsers, or don't use certificates at all. Why should we buy SCCM with windows server to do this? GPO is not oportune for unattended windows install. What are the system requirements for a push install? Send it to administrative share with administrator login and run it using documented possibilities. The your setup, as a standart windows msi setup, should determine if system meets minimal requirements, like other products do, and install or report back what is missing. Then I could resolve problem on particular computer. But in ERA's case, from 400+ omogenous windows XP and 7 pro domain workstations centralised updated from WSUS, only several went ok in remote installing the agent. All others failed with impossible to access share? The user specified in task does have adminstration right to all computers and can access ADMIN$ without problem. Kaspesky and psexec does this without problem - running remote application. Clients does need an Internet access using push install or agent live installer. I've already tested this several times. Agent live installer is the same batch file which is used using push install. It does not contain msi file, it download it from internet. Yes, I can tamper batch script to download it from our web server. But, wait. I should have a file server share and a web server to install agent? It is non-sense. Why not use only msi and specify command line options to it? And what is need then for ERA if no centralised administration and automatisation is done? I don't have time to go thru all computers. And GPO is not an options. Ok, I could spare time, activate other ppl in process, but remains the problem that after offline installing agent, ERA server does not see the client. (While writing this a client which was offline installed agent didn't appear in ERA list, but ESET Antivirus was deployied and activated and update without any command from me using Web Console. How was that done?) And yes, linux have problem deploying to windows. But there should be any logs about this reported via Web Console, not only in samba logs. And for each error code, Web Console should suggest some tips to resolve on the client. How should I know what cifs mount error to what client is related? I manage several linux servers which are joined to microsoft active directory and I can use shares on workstations without problem. Yes, I did some tweaks to samba and keberos, and I think that Web Console should have an interface in order for ITs to tweak this in the appliance. You mean that I have to install a proxy or a share mirror? Where then is centralised administration? If I have to use manual install Endpoints and setup proxy, then I could stick with your freeware version and don't pay anything. Bussines package does mean that the administration is centralised and smooth without neeading for third party software (even GPO and SCCM). Thats why we pay for. Why should I need an antivirus for completly isolated computer? Yes, I can manually do activation with offline license, then why is the scope of ERA? Were is centralisation? I mean that nowhere on ERA Web Console the computer is displayied, nor in All group, nor in Lost and Found. Agent does connect (because I specify server and accept certificate). It shows this in its log. But ERA does not list it. Adding it manually in Web Console does not help. The computer is in list with no ESET software installed and unknown status. That is. On clients log the error is incorrectly specified password for uninstalling. ERA says only about failed uninstal (why it isn't more specific about what went wrong?). I've tried using option PASSWORD as in some FAQ on the eset site is suggested. So ESET Security wasn't uninstalled remotely. I had to do it manually. A want you to mention that before installing ESET I created a task in Kaspers's Administration Console to uninstall password protected antivurs. I didn't specify any passord in the task parameters. Only choosed what to uninstall and the targets. After half a hour 300 computers were without kaspersky antivirus. That was quick. No problems. No issue. The BSOD was due to tcpip.sys. It arrised when Kaspersky Antivirus was installed at computer too. Why in conflict between two antiviruses tspip.sys is the problem? On other computers Kaspersky and ESET antiviruses worked together without problem. I understant that it is a particular computer problem. But if this will be a regular problem on much of computers without any antivirus, then it will be a problem. status.html shows Success connection to ERA server and synchronisation. No errors. Trace log also does not have any error. Intalling and reinstalling multiple times the agent implies lot of work. Where is the centralisation? At least, deploying agent should not have any problem at all, execpt problem between linux and windows shares. And manual install using offline installer should push client in ERA's Web Console list under computer list as installed agent. If such a simple thing is not working, then this is not production ready, and therefor sale ready. First, why should ERA relay other what reports Windows' Security Center? ERA thru the agent should detect any problem with ESET products by itself. Mostly we configure windows XP not to report any protection status to user with a popup. In windows 7 we disable only reporting of firewall. So this is a problem of ESET agent. It must not asks Windows about ESET products, but detect it by itself. In kaspersky this was never an issue. I hope that ESET stuff will help me in resolving the issues. Ok. I can spare time on debugging and making ERA better in working. Only I need a quick help in resolving problem with agent to deploy antivurs - we are now unprotected because of this. Also I would like ESET stuff to resolve the problem with taks running sequentially on specified targets. Why ERA does not start task (any task) concurently on all targets?

Well, we didn't use ESET before. So I use v6 from start. I am not familiar with v5 at all. I could agree with you if this were an opensource freeware product. In such software, indeed, each one should test, test and test. But we've selected the ESET based on the presentation on the site and buyied it. We espect it will work as it should without any development from us. Look at this like you buy a tv-set. Your walk into store and see different tv. You look at specifications and choose what suits you better and buy it. But, at home you have to develop some interfaces, you have to construct, you have to test and test and find bugs and ask support to fix what it should already work. Is it ok with you? We've paied for a working solution, but there are a lot of issues on basic things. I as an IT specialiast in our company don't have time to test a paied product if the features advertised works or not. If ESET says that ERA can deploy authomatically agents to different clients, then it should do it smoothly, leaving behind only several problem clients. Here I see that only several clients are succesfull. This is not ok for a business product.

Well, asking a refund is not an option, as the procedure is not very simple for commercial companies in our country, especially when here is no direct representatives, only dillers. I've thought about version 5, but as I mentioned - the biggest advantages I've seen is not paying microsoft for the Windows Server to run administrativ console. Kaspersky won't move to linux. Also I hope ESET will start using an opensource Postgres as an alternative for MSSQL (which have to be buyied with Windows Server just for protection against viruses on windowses?)

Hello. Recently our company purchased bussines licence for ESET Antovirus. Before this purchase, we had using for a long time Kaspersky Antivirus for Bussines. We was impressed by ESET because the Administration Server can run on Linux (no need for a Windows License), uses a opensource DB and also client antivirus software does not consume lot of processing power. Compared to Kasperksy, whose Admin Console is only for Windows and Remote Management Console is also only for Windows. But I want to say that after key delivery we was very dissapointed of lot things that does not correctly work and was not mentioned on the web site which presented the solution. I thought that those problems were related to trial version that we implemented to test, prior to buying. In order to start deploy the Antiviruses, I've choosed a virtual appliance with everything installed in it for ERA. This is a good point for ESET. I could go with regular installation in Linux environment, but there where nowhere mentioned about Debian 8 compatibility or support. So, having a Hyper-V environment, I've setup a VM and pointed to downloaded virtual disk. It started up and I could setup IP, FQDN, DNS and ready to work. How I was dissapointed that the only opensource DB which is supported is MySQL (is it really open as of purchase by Oracle?). Why you don't support other opensource DB, like Postgres, Maria, etc. Especially Postgres is a defacto alternative to propritary MSSQL and Oracle. Then came up other issues. First issue was with Web Console certificate, which is not recognized by browser. This maybe is due to selfgenerated certificate. Why you don't incorporate a signed certificate for Web Console? Next, ERA detected computers on networks and I added them to management. I also adjusted agent's policy, especially to connect every 1 min. Also adjusted policy for Windows Antivirus (we mostly use Windows) for our needs and, as suggested, specified HTTP Proxy to ERA server. All computers are in a domain we Kaspersky antivirus installed, firewall disabled. So first thing to do is install Agent on all those windowses. Oh, my, this is dissapointing. From 300 computers only on 25 computers agent could be installed by the server. The tips to verify about problem are very trivial. Yes, computers a pinging, computers have firewall disabled, even kasperky's firewall, computers have hidden shares enabled, computers have RPC working and accessible, and the user specified in deploy task does have administrator privileges on all computers. Moreover, in ERA console I see lot of errors related to cifs (error 110, 113, 6). I have to mention that this was never an issue in Kaspersky Administration Console. Ok, looking in what happens I was surprised that in order fro an agend to be installed from ERA server, the client's computer has do have internet access. Are you ok with this? Our company's internal policy does not permit access to internet for every computer. And nowhere on system requirement in documentation is mentioned about this for clients. This is not a option to open internet, even for several sites. Kasperksy does not needed this. Only Administration server had to have internet access to download updates. Next, lets try using a offline install of the agent, like Kaspersky have (actually during windows automation install, agent is installed automatically with all configuration). Oh, again dissapointing. No way to specify commandline options like ERA server FQDN, password or certificate. More other, there is only a batch file which downloads from internet the agent and uses vbscript (!!!!) to install. I could modify batch script to download from our web server. But why so much pain to install an agent? Then again an issue. Even after installing from msi and specifying all options to connect to server (manually in gui), the ERA server does not show that this client have any agent installed. I've digged to find the status html file of the agent on the client which shows succesfull syncronization with server every 1 min as I configured in the policy. But ERA server shows the client does not have any agent, so I can not go to install antivirus. I again created a task to deploy the agent on this computer and received again a task fail with thouse access tips. Also I created a tasj to deploy agent on other client, but this task hanged and 'Starting' status. One big plus for Kaspersky is that it runs task for multiple computers in parallel on all targets. ERA runs this sequentially, which lead to lot of spent time. Next, I've moved to clients wich have agents installed and ERA shows this. Also it shows antivirus warning. I've created a task to install on those clients antivirus (Several clients to test how it is going). At start I deployied incorrect antivirus for our license. I want to mention that the policy for antivirus in our company is to password protect agent and antivirus for modification and uninstallation by unauthorised users. I was dissapointed that uninstall task from ERA server didn't do the job. I've found that I can specify PASSWORD option in the field for task, but it didn't help. I have to login to the windows client and manually uninstall. This is dissapointing as how ERA server cannot uninstall its software. I've read then that first thing to do is apply a policy with no password. But this is non-sense. What if the software works wrong on client and don't receive any policy? In Kaspersky's Administration Server this was not a problem to uninstall and/or reinstall the software on client (agent/antivirus). After manually uninstalling wrong version of antivirus I again deployied the installation of correct version. On several computers I've got BSD. I had to back to a previous point in time to start windows. After this, agent wasn't showing in ERA despite it was running on client. Antivirus was incomplete. ERA couldn't deploy again agent on this client. I had to use thirdparty tools to clean up of agent and antivirus. This problems are very pointless to resolve in such way for hundreds of clients. The other issue arised is the next day, for several succeded clients with agents and antivirus, ERA server shows that no antivirus is installed, despite the fact that on client antivirus runs, shows success database update, the license is ok, policy applied with success. Its non-sense. Yesterday this client had all issues resolved and was with green mark, today it reports in ERA as non-protected. What to do with clients to which ERA server cannot deploye agents? So, using very non-optionall msi setup (how do you suggest me to setup for autoinstall the agent during windows installation?), I've installed agent, specifying ERA server, accepting certificate, typing password. Client shows in logs - it succesflully connected to server and sinchronized. But ERA server does not see this. I'm stuck at impossibility to use the ESET antivirus for this clients. Nor ERA want to install remotelly, nor offline install is detected. Windows client remains unprotected. To conclude, switching to ESET Bussines solution brought us more trouble than the pluses it could have compared to Kaspersky solution.