I'm having the same issue with both Firefox and Chrome, on Widows 10 Home (64 bit).
Online help Banking & Payment protection Banking & Payment protection could not be redirected to the requested web pageBanking & Payment protection could not be redirected to the requested web page due to an incompatible extension in your browser. Please start the ESET Banking & Payment protection secured browser from ESET Smart Security Home or Tools screen > Banking & Payment protection or by double-clicking the icon on your desktop.
Any suggestions? Thanks!