Two days ago a new account appeared upon booting up our PC and I made the mistake of clicking on it. I had thought it would ask for a password, but it did not, just brought up some applications, looking somewhat "normal".
I then received an email indicating that ESET Anti-theft recorded suspicious activity on our device, with someone logging in using the phantom account, which I guess was triggered by what I had just done.
The device is not lost, so I'm guessing the suggestion to confirm it as missing is not what I should do, but what do I do and how do I get the bogus account off of my computer.
The new account is a mixture of jumbled letters, as seems to have been the experience of others in the forums.
I tried deleting the account via windows explorer by deleting the user folder, but it would not work because it said a file in there was being used elsewhere. Since I did not boot up with this account this time, I am guessing the bogus account is permanently logged in (?).
There is also another account that is the same name as our primary account but with a suffix number. I don't know if that one is new or if it has been there for a while.
My computer died a couple of weeks ago so I am using my husband's and he does not remember setting up the anti-theft function when he installed this software back in November. He may have, we just don't know.
My technical skills on this machine are not super deep. I just need to know what to do as we do our banking and other stuff on this box.
thanks