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Posts posted by Haresh2015

  1. Our Customer using EEPA 400 users license and facing issue huge memory usage of ekrn.exe process in ESET File Security.

    Approx. 15-16 GB memory consumption by ekrn.exe process and also pause all ESET Protection one-by-one, but same issue.


    ESET Product : ESET File Security v.7.0.12018.0

    Operating System : Microsoft Windows Server 2012 R2


     I have collected Procmon and ESET Log Collector logs and uploaded here.




    So please check issue and do needful as soon.

  2. Dear Sir,

        Our customer using ESET Internet Security v12.0.31.0 and he facing issue in 4 systems, 
      Unable to access internet in Google Chrome and webpage can’t display or page unresponsive.

    1.    Issue not occurring in other browser (Edge or Internet Explorer)
    2.    Already ESET Firewall filtering mode set to Learning state.
    3.    Pause Web Access Protection and SSL/TLS, but issue not resolved
    4.    Issue resolved after pause Firewall Protection.

    Solution: remove all firewall rules in ESET Advance Setup.

    Collect ESET Log Collector log with Advance diagnostic logging and Procmon log and upload it here.
    Procmon log: ftp://ftp.nod.sk/support/Logfile_Yashvi.PML

    ESET Log Collector Log: ftp://ftp.nod.sk/support/eis_logs_Yashvi1.zip

    So please check issue and do needful as soon.

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