Jump to content

Haresh2015

Members
  • Posts

    68
  • Joined

Posts posted by Haresh2015

  1. Our Customer using EEPA 400 users license and facing issue huge memory usage of ekrn.exe process in ESET File Security.

    Approx. 15-16 GB memory consumption by ekrn.exe process and also pause all ESET Protection one-by-one, but same issue.

     

    ESET Product : ESET File Security v.7.0.12018.0

    Operating System : Microsoft Windows Server 2012 R2

    ekrn.png.4d0eea425b12b5eb932c023ec52f62bf.png

     I have collected Procmon and ESET Log Collector logs and uploaded here.

     

    https://drive.google.com/file/d/1X-fVPX7MCb8sAfQKx5UtpOoRpNQRcwES/view?usp=sharing

     

    So please check issue and do needful as soon.

  2. Dear Sir,

        Our customer using ESET Internet Security v12.0.31.0 and he facing issue in 4 systems, 
      Unable to access internet in Google Chrome and webpage can’t display or page unresponsive.

    Observation:
    1.    Issue not occurring in other browser (Edge or Internet Explorer)
    2.    Already ESET Firewall filtering mode set to Learning state.
    3.    Pause Web Access Protection and SSL/TLS, but issue not resolved
    4.    Issue resolved after pause Firewall Protection.

    Solution: remove all firewall rules in ESET Advance Setup.

    Collect ESET Log Collector log with Advance diagnostic logging and Procmon log and upload it here.
    Procmon log: ftp://ftp.nod.sk/support/Logfile_Yashvi.PML

    ESET Log Collector Log: ftp://ftp.nod.sk/support/eis_logs_Yashvi1.zip

    So please check issue and do needful as soon.

×
×
  • Create New...