k.crabbe

Thanks SweX and Aryeh. If I do have to buy a new license because of some over-site om my part then that's fine. I'm just 99.99% sure I don't have to. Apologies again for sounding angry, but I was. I looked at some other suites and most are bloated with stuff I don't want. ESET is a perfect fit for my computing needs. Plus I'm comfortable with it. I've calmed down now and have faith that I'll get an answer.

Phone update: Spent 25 minutes on hold. Finally pressed 1 and requested a callback. I fully expect that to go nowhere. Seriously, what does it take to talk to somebody at ESET ? Or get a response to an email ? Maybe I should fly out to ESET USA and knock on the door. All I wanted was to find out why I needed a new license when I'm within my renewal period. Maybe it's a secret. Who knows. If ESET can't handle a simple request like this one, what else can't they handle. Good thing I'm not a business owner with my systems infected and need some quick help. Usually with large companies, poor customer service is the first sign of a larger problem. Especially when service has been so good in the past. Sorry if I sound snarky and angry, but this is ridiculous. I think it's time ESET and I parted ways.

Well, after I opened a case and received a case number and was told they would get back to me in one business day, I guess I'll try the phone call route. Especially since nobody has gotten back to me in 3 business days. Really disappointing. I've actually never had to try and get a company to keep my business. I'm willing to overlook this, for now, because I've used ESET customer service in the past and have been completely satisfied. ESET has always gotten right back to me and handled my issues promptly and professionally. I hope their phone service/system is handled better than their "case number" system.

Thanks Arakasi. That's a good idea. I just posted over in the Smart Security section. Apologies if cross-posting is frowned upon.

Started this thread in the General Discussions forum, but it was pointed out that this forum sees more activity and might be a better place for my question. Apologies in advance for starting the same thread in two different places. Tried renewing the other day (my license runs out in 11 days) and got this message. " The renewal period for this license has expired. You will need to purchase a new license in order to continue protection with ESET." I'm within my renewal period, so I'm a little confused. I opened a case on the 20th and received a case number saying ESET would get back to me within 1 business day. I know I may be jumping the gun, but I want to get this taken care of. If ESET says 1 business day then it should be 1 business day. I've done all of my renewals through the ESET site for the last 5-6 years without a problem. I purchased my last license on 2/19/2013. Still have the receipt. Any help is appreciated. Thanks.

Thanks for all the info. folks. All my renewals have been through the ESET site/store. Like I said, last year I renewed without a problem. Click the button on my ESET SS that says "renew license" that takes me to the site. Choose my product. Pay my money. Get my info via e-mail, enter username and password and I'm done. I've been doing it the same way for 5-6 years. Still have my receipts and e-mails from last year. Bought a new license on 2/19/2013. Only this year it said I needed a new license. Probably a glitch in the system somewhere. It's just a little aggravating. At least I didn't wait until the last minute, so I have time to get it figured out.

Thanks for the reply Arakasi. I was trying to renew ESET Smart Security 7. The renewal price is $44.99 through the "renew license" button that comes up in my ESET SS window. A new license is $59.99. I want to know why I need to buy a new license for an extra $15 when I'm within my renewal period. That's all. If it's a legitimate answer, I have no problems buying a new license. I renewed last year without a hitch.

Tried renewing the other day (my license runs out in 11 days) and got this message. " The renewal period for this license has expired. You will need to purchase a new license in order to continue protection with ESET." I'm within my renewal period, so I'm a little confused. I opened a case on the 20th and received a case number saying ESET would get back to me within 1 business day. I know I may be jumping the gun, but I want to get this taken care of. If ESET says 1 business day then it should be 1 business day. Any help would be appreciated. Thanks.

If I go into "Tools" and then open the Log Files I can't move the catagories to the left or right on all of them. For example: If I open the "detected threats" log file I can't make the catagories (Time, Scanner, Object, Name etc.) larger or smaller by sliding the line next to the names. The catagories under "personal firewall" work fine. I'm able to expand each catagory to see longer entries. Anybody else having similar issues? Thanks. ESS 7.0.104.0, Win 7 64.

Mine updated sometime in the past hour. Hope yours did too Philo. Probably a server issue.

Anybody else having issues with updating today (7-29-2013) ? I seem to be stuck on database 8621. Current is 8625. Cleared update cache and ran a scan with Eset and then Malwarebytes. Nothing found. Just wondering. Thanks. Win 7 64