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emilec

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About emilec

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  1. I wanted to post this a while back, but had endless problems registering on the forum. I also recently had this problem. In my case it was because the ERAServce service had stopped running. If I take a look at the logs: tail -f /usr/share/tomcat6/logs/catalina.out I see the following: Jan 04, 2016 1:05:05 PM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2016-01-04 13:05:05.640] V2 [Administrator] <WARNING> Login (session creation) failed (code 3) from address 192.168.1.100. Jan 04, 2016 1:05:05 PM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2016-01-04 13:05:05.642] V2 [] <ERROR> Connection closing because of ERA server communication processing error: Connection refused Jan 04, 2016 1:05:05 PM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2016-01-04 13:05:05.642] V1 [Administrator] <TRACE> Login failed. Reason: Connection failed 'NOT_CONNECTED' Jan 04, 2016 1:05:05 PM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2016-01-04 13:05:05.644] V2 [] <ERROR> Connection closing because of ERA server communication error: Connection refused Check the service status: service eraserver status ERAServer is stopped Start it service eraserver start Starting ESET Remote Administrator Server [ OK ] Check it again service eraserver status ERAServer (pid 13936) is running... And with ps ps ax | grep ERA 1846 ? Ssl 53:26 /opt/eset/RemoteAdministrator/Agent/ERAAgent --daemon --pidfile=/var/run/eraagent.pid 13936 ? Ssl 0:09 /opt/eset/RemoteAdministrator/Server/ERAServer --daemon --pidfile=/var/run/eraserver.pid I haven't seen the ERSServer crash more that the one time, but perhaps a feature request for ESET is to create a monitor service that checks if the required services are running and start them if needed.
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