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doctorWho

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Posts posted by doctorWho

  1. 2 minutes ago, itman said:

    Eset GUI settings don't dynamically change on their own. The only way they can be changed is via user manual input. So there is no reason to wait for a system hang to send you exported Eset settings.

    Also this is the first you mentioned anything about your system hanging. Are you stating that Eset scheduled scanning is hanging/locking up your PC?

    Wrong typing. I wanted to type "hands", not "hangs". I am so sorry.

  2. 6 minutes ago, Marcos said:

    You can try at least temporarily disabling startup scan tasks in Scheduler, however, even if it made a difference don't consider it a solution. The startup scan is an important protection feature that also scans vulnerable locations that cannot be scanned by other scanners, such as the WMI repository.

    I have disabled startup scan tasks with no success. When you say "other scanners" you mean other programs?

  3. I uninstalled the program and reinstalled it again. I didn't let it do the initial scan as I let it before, as I said above. It is doing nothing weird till now so I think there is nothing to be found in the log to be sent but I noticed two computers at work (we have the same product installed there) doing the same thing, after startup ESET does a computer scan. Unfortunately, the boss doesn't allow any data to be collected and sent to Marcos, so, we must find something else to do. I cannot do uninstallation of the program there too as I do not have direct access  to them, I only do a very quick job via Team Viewer and they cannot be restarted at working hours.

  4. I did what you said, uninstallation of the program using REVO uninstaller (advanced mode), restart and reinstallation. It did an initial scan that took several hours and now, every time I open my computer, 3-4 seconds after my desktop appears, the program's window pops up and it opens my web browser with this page: https://help.eset.com/eis/11.2/el-GR/idh_page_scan.html (it is https://help.eset.com/eis/11.2/en-US/idh_page_scan.html the one in english). Every time the same thing happens. I did not change any setting, I just added some files to exclude them from scanning.

  5. 5 minutes ago, galaxy said:

    Please activate everything and start your PC again

    I told it before, let me tell it one more time: everything was activated by default. I had changed nothing. After noticing those startup scans, I disabled all these settings. So, there is no reason to turn them back on until I find out how to disable that scanning.

  6. Here are the screenshots. They are in Greek but I think that you will manage to unsterstand what is going on. I did some translations, I am not sure if the english version uses the same words. The first one, 11.png, is the scanning. This is what I see automatically every time I turn on my pc with doing absolutely nothing, neither the mouse is moved. It is just saying "computer scan". The second file, 22.png, is scheduled tasks and the last one is advanced settings for startup scan.

    11.png

    22.png

    33.png

  7. Hello again!! As the technician seems to be unable to do something to help, I told my wife to forward the mail to my mail account. I used Acronis true Image to back my laptop's disk sector by sector and then I opened the mail with the virus. I wanted to infect the laptop in order to be able to give you accurate info, log etc for the virus. The mail has an attached zip file containing only a .js file. I ran it and nothing happened. With right click I opened the properties, In the General tab I checked the Unlock radio button (It was saying "the file came from another computer and might be blocked to help protect this computer"), pressed Apply and tried again. I ran it many times and nothing happened. I uninstalled nod32 version 8, rebooted and ran it again. Nothing happens. My laptop cannot be infected? Why? My wife's pc has windows XP. My laptop has windows 7. Is it the reason for not getting infected?

  8. It depends on what type / variant of Filecoder encrypted the files. If she has a license for ESET, have her run a full disk scan and post here the scan results so that we know what was detected.

    She does not know if the company's tech person has any spare license, seh does not anything about it. If not, will the trial version do the job? Can I borrow her my license for only one scan?

     

    EDIT: after scanning, is there a way to save results in a file?

  9. My wife's pc at work is infected with RSA-4096 virus for about a month. I am not sure what was the antivirus solution used at that time. A technician tried to fix it but, as he said, till now there is no better solution than format. I want to ask if Nod32 can clean the computer from the virus or, at least, if Nod32 can help her save her files.

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