cutting_edgetech

Stackz , and Peter you were right. The threat found was logged in the computer scan log. I did not know there was a computer scan log separate from the detected threats log. It logged the threat found in the computer scan log so i'm going to mark this thread solved. Thanks Stackz, and Peter!

How old is the computer? What are your system specs?

Hi, I have had that happen to me too one time on this forum, very annoying. But on other forums I have got logged out after clicking on the submit/post button. So, since a couple of years ago I have started a good habit of copying all of the text right before I click on the post button, just incase something bad would happen, getting logged out, or text disappearing for some reason. Then I can just paste in the text and try to post again. Without the need to write everything all over. Just a tip I actually do that a lot, but I forgot to this time. I usually copy my post to notepad. Yea, i've seen many similar issues with other forums.

So far after 4 days of using NOD 32 V7 beta Windows has not hang when the desktop loads. It does freeze up a bit as the desktop loads, but so far it has recovered on it's own. It seems the problem is only with NOD 32 V6. I will continue using NOD 32 V7 beta. If it happens with V7 I will get a complete memory dump.

If I right click on a folder, and scan a folder of files then NOD 32 does not record anything in the detected threats log if it finds a malicious file. I have a folder that contains a rootkit along with non malicious files. NOD 32 finds the threat, and after I choose to quarantine the file NOD 32 does not record anything in the detected threats log. Is this expected behavior?

Some of use are having similar problems which we have been talking about in this thread. https://forum.eset.com/topic/610-nod-32-seems-to-be-causing-freeze-during-boot/ Wow... I just finished making a half page post, and then when I submitted the post only the one sentence above appeared in the post!! I even had to add the link back to the one sentence it managed to preserve of my post. Sorry, but I don't have time to make the post again right now. It must be a bug with the forum.

So far I have not had the system hang with NOD 32 V7 beta, but I do have a long pause when the desktop is loading. It is freezing each time at the desktop, but it recovers on it's own. All the quick lunch icons on the taskbar fade out to a solid white color, and so do the icons on the desktop. It's freezing for a while, but so far it has recovered on it's own. I wonder if maybe NOD 32 is having a conflict with some of the firmware, or other software that came installed with this Laptop. I do know that if I uninstall some of the bloatware that came with this Laptop my bootime is shortened considerably. I'm going to continue using the beta since I will be switching to it soon anyways. One thing I would like to mention is I experienced high CPU usage right after installing NOD 32 V7 beta. It continued to spike randomly until after I had rebooted 3 times, and it went away. I did allow NOD 32 to complete its scan after the installation. Could someome recommend me a good application to use that will monitor CPU usage, and alert me automatically when a process uses a preset threshold amount of CPU. I would also like it if the application could be configured to begin logging active processes or maybe just the process that is using high amounts of CPU. I have been using Process Monitor from Microsoft in the past, but I do not know how to configure it to do this if it is even possible. So I need an appliction to monitor active processes, alert me of a process using high CPU resources, and automatically start logging that process. I would also need a guide for how to set it up to do this. Thank you in advance for any info provided!

I'm going to install NOD 32 V7 beta to see if I expereience the same system hang. I used it for about a month, and I believe I may have experienced the same system hang with V7.

Do you prefer using version 5 over version 6? Maybe the problem does not exist with version 6, or did you also experience problems with version 6? Version 7 will be released soon, and from my experience it is already very stable.

Yikes.. Sorry about the typo Marcos!

It's good to hear your no longer having the problem. Windows still hangs for me as soon as the desktop loads. Thanks!. I sent Macro the link to the complete memory dump.

The USB keyboard worked. I have the Complete Memory Dump now. I have uploaded the memory dump to my DropBox account. Where or to who do I send the link to with the Memory Dump?

Yes, that would be an option. I will try that now.

Hi again, Hmmm i'm not sure if you did a typo here? But it is not the "Alt" key that you should press. It is the right CTRL key and then scroll lock twice. Sorry, yes that was a typo. I was trying the CTRL key, and Scroll Lock twice. After that would not work I tried using other keys with the Scroll Lock. None of them worked. I even tried setting the key combination to a different key set like CTRL, and Pausebreak. Sometimes I feel like opening the Window, and throwing this Laptop right out the Window. It's hard to find anything that I can install on this Sony Laptop that does not cause some sort of a problem. I've been building my own Desktops for years, and I never have any problems out of them. Looks like it's time to build my own Laptops from now on. It seems like if you want something done right then you have to do it yourself.

Hi, no I don't have a problem with Windows hanging, but another problem with an Svchost.exe process starting to use 99% CPU when ever it likes, wich could be connected to the V7 BETA and that's why ESET requested a full mem dump from me. Great to see you found a solution to your issue were you couldn't set it to create a full mem dump. I hope they discover the problem. 99% is a crazy amount of CPU! Does it happen shortly after booting or does it seem to be totally random? Do you think the start up scan could be causing it?

I'm not having any luck. I was able to make all the registry changes as directed, but i'm still unable to make Windows Dump it's memory with the Hotkeys. Nothing happens at all when I hold down the right most Alt key, and press Scroll Lock twice in a roll. Num Lock, and Scroll Lock is the same key on my Laptop. Maybe I should define a different key Combo to initiate the Memory Dump. Does anyone have any advice?

I found the offending registry key that was making Windows only offer a Small Memory Dump, and Kernel Memory Dump. If anyone else runs into this issue then here is the registry fix to make Windows Vista, and Windows 7 also offer a Complete Memory Dump. hxxp://famellee.wordpress.com/2011/06/16/the-missing-full-memory-dump-option-in-windows-7/

I have added the registry key to allow forcing Windows to perform a complete memory dump by using the hotkeys. The only option given to me is to chose a Small Memory Dump, or Kernal Memory Dump. I am using Windows 7 X64 with 4GBs of RAM. Do I need to do something with the page file? Why am I not being given an option for a complete memory dump?

Swex, thanks for letting me know it worked for you! Are you still having problems with Windows hanging during boot as well? I've been having this problem for a long time, but it has gotten much worse recently. I thought it was other security products causing it until now. I uninstalled all other security products except for NOD 32, and Shadow Defender. Windows still continued to hang during boot. I uninstalled NOD 32, and used my Laptop for 3 days without it. I never had a single problem with Windows hanging. Now I have been using another AV for the past 5 days, and Windows does not hang anymore. It was definitely NOD 32 causing the problem.

Thanks Marcos! I will roll back my Laptop now to the image that has NOD 32 installed on it. I've been using a different AV for the past 5 days because I cannot use NOD 32 until this is resolved. I kinda figured there must be something in the registry that had to be edited to enable the hot key function. I will try it now.

If I run process monitor during boot to create a log of the current state of all envoked processes then could that possibly provide the info needed to see the conflict NOD 32 is having? Would Process Monitor even be able to capture the needed info once Windows hangs? Here is an article describing how I intend to use Process Monitor. hxxp://www.msigeek.com/6231/how-to-enable-system-boot-time-logging-using-process-monitor-tool

Sorry for the late reply. I have not had internet for two weeks because my ISP is incompetent of providing internet access to it's customers. My interent is always going out for long periods of time, and they have always been at fault each time. I restored my Laptop to it's factory state. Then I installed all Windows updates, and updated all driver available from Sony. My Laptop still hangs right before or right after the desktop loads about 50% of the time. The only other realtime security application I have installed is Appguard, and I use Shadow defender on-demand. I completely uninstalled Appguard, and Windows still hangs when the desktop loads. As soon as I uninstall NOD 32 I have no more failed boots or problems with Windows hanging. I have tried to get Windows to hang since uninstalling NOD 32 2 days ago, and Windows no longer will hang. Since i'm sure now that NOD 32 is causing Windows to hang I need support to assist me with using the hotkeys so I can force Windows to BSOD, and create a full memory dump once Windows hangs. I have tried several different hot key combinations that I read about on the interent as being the most often used to force a BSOD, but none of them are working. I have been unable to force Windows to dump it's memory. I always end up having to do a hard shutdown by holding the power button in. I'm using a Sony Viao Laptop model VPCEB46FX. I already have Windows configured to create a kernal memory dump. Is there something I need to change in the registry to enable using the hotkeys to force a BSOD? Is there some way to find out which hot keys a specific computer is using to force a full memory dump? I have tried all of those I know about, but I have had no luck.

Could we get support added to alphabetize the application list in the firewall? Eset has the only Firewall that does no have support for this that i'm aware of. It should be easy to do. I have requested this every version, and it has not happened yet. Surprise me this year.

I have noticed that when switching from automatic mode to interactive mode if an application is open, and currently communicating with the internet when switching it will create two entries in the application filter rule settings. It will show application.exe, and application.exe(2) Why is the firewall showing an application as .exe(2) when the only one that exist is simply just .exe. I don't have two of the same application.

Yes, I received them. I tried that, and it worked thanks! I thought I had to use the beta option each time.