marty_c

Perhaps this will help you get the log files sooner: Where can I find log files created by my ESET product? (6.x)

No problem!

We will consider including this in either an updated version of a video above or a new video detailing some more in-depth features on the forum.

Thank you for the positive feedback, Janus. We are always looking for ways to improve and expand our video content, so it's good hear from users that a video works for them. --M

Hi Dan, Here is some more information according to one of our business support representatives: The ERA Web Dashboard is a tool for ERA administrators, so it is not possible to disable authentication; but you can choose to use an ERA user account that has a blank password. Once you authenticate it will stay logged in until you select logout. The Rasberry Pi should allow you to connect a USB keyboard to do the initial authentication with.

Hi, Here is some more information about HIPS, courtesy of the KB: What is HIPS (Host-based Intrusion Prevention System) HIPS - Advanced setup

Hi Tom, Welcome ... hxxp://forum.eset.com/topic/96-welcome-to-the-eset-security-forum/ ... is your best bet for getting up to speed. --M

Hi Dan, kb.eset.com/esetkb/index?page=content&id=SOLN3037 "To access your web dashboard from an outside network, you will need to authenticate onto your network via VPN or have ESET Remote Administrator Server installed on an external-facing server." Does this speak to your issue at all? --M

Hello, We do have the following article which details how to remotely instsall EAV 4 BE for Mac OS X: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2524 Does this help you? --M

Hello, This article should do the trick. Let me know if this helps. --M

More information here.

Hi Norberto, Apparently you aren't the only one experiencing this issue. We are currently investigating the cause of this issue, so I recommend keeping an eye on the aforementioned thread and checking back here for updates. I'll update you if I get more information.

This is rather broad, as you said. However, we did publish SOLN3070 in response to some customers that are experiencing BSODs with EEA and/or EES installed. Maybe this article will help, though it is worth noting that the steps in the article represent a temporary solution and are not guaranteed to address your specific issue.

Janus has it right--you might have accidentally disabled your notifications. Perhaps this Knowledgebase article will help you restore your settings.

I'm glad to hear that the welcome video is helpful.

Hi Norberto, We don't currently have a Knowledgebase article for that specific error. However, many issues with the update mirror can be resolved by verifying and completing some or all of the items on our Update Mirror Troubleshooting Checklist. Based on the screenshot above, you might want to start with Part II, the server-side checklist.

Hello, In many cases, our Preliminary malware troubleshooting steps will help to resolve such issues. Have you tried these?

Localized versions of ESET Mail Security for Microsoft Exchange Server (EMSX) 4.5.12012.7 have been released and are available for download in all available languages except for Czech and Spanish.

ESET Cyber Security Pro version 5.0.109 has been released and is available for download. Users with a valid license can upgrade to the latest product version for free. Changelog: Fix: esets_pfw – kernel panic on OS X 10.8.3 under some specific circumstances For more information and to download the product, visit the following product download page or contact your local reseller, distributor or ESET office. ESET Cyber Security Pro