marty_c

Notifications for @ mentions?

Hi, Here is the KB article describing the configuration push described by @Marcos and @Bart above: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2204 Just select the intended client workstations in Step 3 (as opposed to selecting All Clients, as depicted in the article). --M

I'm on it @dwomack. I have been gathering topics for Episode II, including @ mentions

Hi. If you are certain that your computer is infected, try completing our Preliminary Malware Troubleshooting, which includes gathering the logs that @Marcos mentioned above.

@Danutak Thank you for taking the time to complete those surveys. We take the responses quite seriously.

@XiRw Thank you for the kind words. It's always nice to hear that our customers are satisfied with what we do.

These kinds of issues are often resolved after completing our Email functionality issues checklist.

@siljaline Thanks for the suggestion. I've noted it for the next episode.

The following article details Marcos's suggestion: How do I find unprotected client workstations in ESET Remote Administrator? If there is a small number of endpoints, you can also achieve this configuring each workstation manually using the steps in Part I of the article below: Why can't I see client workstation in the client tab of the ESET Remote Administrator Console?

Hi Rockermann, If you have version 4.x of ERA installed, I recommend following the steps in the following article: How do I upgrade ESET Remote Administrator to the latest version? Since you are upgrading to ERA 5 from 4, you might want to reference our guide for creating a new policy using settings from ERA 4 and earlier.

Have you tried to run a test? See the steps in this help file: https://my.eset.com/help/en-US/index.html?device_status.htm

Here are the step-by-step instructions: How do I transfer my ESET product to a new computer?

Hello, Have you resolved all Anti-Theft audit warning notifications?

See the ESET Endpoint Security and ESET Endpoint Antivirus FAQ for more information, specifically Question #3.

Ah, I was on a Windows 7 machine. Really, that is interesting. For me on win8 x64. Their is no "eye" icon in system tray. Its the "e" icon logo.

Hello, Beta versions are precursors of final products intended for testing purposes. We do not recommend that you run beta versions on production systems that contain important data. With regard to activation, beta downloads are free of charge (you do not need your ESET-issued Username and Password to activate and use them).

The ESET "eye" icon still remains in the system tray.

Though these outages to happen from time to time, our team works hard to ensure that they are resolved as soon as possible. In most cases, KB access and search functionality is restored within a few minutes of an outage.

Hello, Have you tried the steps in SOLN3307? --M

Hello, I recommend performing the steps in this article. Afterward, if your weekly scan is still hanging, you might need to create a Computer scan log and submit it to ESET Customer Care. --M

Hello, Please see this topic: hxxp://forum.eset.com/topic/250-eset-has-blocked-my-site-what-to-do/?hl=website#entry837 --M

This might be due to some remnants of ESET staying behind after you uninstalled your product. Try running a manual uninstallation and then open Microsoft Outlook.

It looks like the Linux client workstations are running EAV4 Business Edition -- what version of ESET Remote Administrator do you have installed?

To be clear: When you access the Zones and Rules editor on your client worktstation (endpoint) you can select your own rules. When you try to access your user-created zones via Configuration Editor, they are not available. Is this accurate?

I assume that you are using ESET Endpoint Security (you posted under ERA). If so, did you create your zones according to these instructions?