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Lloyd6770

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About Lloyd6770

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  1. Here is a follow-up update for this. I'm still having the same issue. We are going to look at updating ERA to v5.3.33 to see if that resolves the issue.
  2. We're using ERA v5.2.22 and the endpoint versions are 5.0.2228. One thing that differed today from the past few weeks however is, attempted to update failed. I ended up having to stop and restart the ERAS services to get the server update to succeed.
  3. About once a week for the last 3-4 weeks, my ESET Server fails to get updates. Once it fails, it will continue to fail until I manually go in and choose "Update Now". Once I do that, it's good for another week or so. I've now tried both leaving the "Clear update cache" box unchecked, as well as checking it, and the results are the same. It will continue to get updates for roughly a week. The message just says, "Failed, can't download (Date/Time)". No changes have been made, so I'm not sure what could be causing this. Can anyone point me in the right direction? Thanks!
  4. I was running ESET Endpoint AV 5.0.2228. I downloaded the newest 64-bit .MSI from ESET's website, and installed it over 5.0. After the installation completed, it asked me to activate the product with my key, which I did. Now the issue is, my Endpoint AV will not connect back to my ERAC, despite the settings being the same. I checked the settings on another machine just to make sure, and they are all identical. When I try to run an update on my Endpoint AV, I immediately get an error message, "Virus signature database update ended with an error. Unidentified server response." I accessed the "Advanced Setup" and changed the Update Server to "Choose Automatically", and it grabbed the updates just fine. However, I'd like for it to actually grab updates from ERAC. I am a novice when it comes to this, so I'm not 100% sure where to begin. Thanks in advance for any assistance!
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