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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from micasayyo in Problem with depth-scan on-demand   
    We'll need to release the Antivirus and antispyware module 1605.2 to all users first (most likely within a week) and then we'll continue with the release of the Cleaner module 1245.
  2. Upvote
    Marcos received kudos from peteyt in ESET Changelog. gone from the website.   
    Anyways, we will internally discuss a better and more prominent placement for changelogs as they are now quite buried on the website.
  3. Upvote
    Marcos received kudos from Super_Spartan in ESET INTERNET SECURITY not working after 17.0.15   
    If you choose to uninstall v17, it's possible to export the configuration also on non-ACS systems:

    EIS v16 can be downloaded from https://download.eset.com/com/eset/apps/home/eis/windows/v16/latest/eis_nt64.exe.
  4. Upvote
    Marcos received kudos from Chas4 in Verify subscription in ESET Home prompt in ESET   
    Please provide logs collected with ESET Log Collector.
  5. Upvote
    Marcos received kudos from twm in ESET Browser Privacy & Security extension not (yet) working - connection lost   
    The extension is installed only into supported browsers. If a particular browser parasitizes another supported browser's extensions, we can't do anything about it.
  6. Upvote
    Marcos received kudos from twm in ESET Browser Privacy & Security extension not (yet) working - connection lost   
    According to https://help.eset.com/essp/17/en-US/idh_config_bps.html, supported browsers are; Google Chrome, Mozilla Firefox and Microsoft Edge.
  7. Upvote
    Marcos received kudos from twm in ESET Browser Privacy & Security extension not (yet) working - connection lost   
    I'm afraid we can't prevent Brave from reading the extension from Chrome or to prevent getting it from Chrome webstore via Brave. The point is not to install it since Brave is not a supported browser. We'll add a notice in the documentation and possibly KB as well.
  8. Upvote
    Marcos received kudos from Maximilian in Bug in Editing IPSet policy - Console will say Something went wrong...   
    The
    The Configuration module 2099.5 which addresses the issue is currently available on the pre-release update channel with staggered updates on the regular update channel to follow soon. It should be fully released towards the end of November.
  9. Upvote
    Marcos received kudos from micasayyo in Secured browser keyboard protection & FireFox - mistyped characters   
    V17 has been released worldwide, however, automatic update is currently available only for those who update from the pre-release update channel, however, you can also upgrade to it using the installer from the website.
    The issue you are referring to was caused by the fact that upgrade was initially allowed only on systems without Azure Code Signing support. This was fixed and if you attempted to update from the pre-release update channel now, older versions on non-ACS enabled systems would not upgrade to v17.
    While we're still working on resolving an issue with a subscription validation notification in gui that affects some users who have upgraded, it can be fixed by deactivating the product from ESET HOME and re-activating it. Once this has been fixed on the backend, we'll enable staggered product updates to v17 again.
  10. Upvote
    Marcos received kudos from micasayyo in When saving PDFs, random (sequential) characters are printed instead of what is typed   
    Yes, the Banking Payment and Protection module 1331 that addresses the issue is going to be fully released on the regular update channel within an hour.
  11. Upvote
    Marcos received kudos from Airconnect-e in ARP Cache Poisoning Attack It's from TV Sony.   
    I have no clue how your TV is connected to your LAN.
    Anyways, if you can reproduce the detection easily, please carry on as follows:
    Enable advanced logging under Help and support -> Technical support Reboot the machine Wait until ARP cache poisoning is detected (should it take too long, don't create advanced logs) Stop logging Collect logs with ESET Log Collector and upload the generated archive here.
  12. Upvote
    Marcos received kudos from Airconnect-e in ARP Cache Poisoning Attack It's from TV Sony.   
    Couldn't it be that the TV is connected to LAN both via a network cable and wi-fi? If so, you might want to create an IDS exception.
  13. Upvote
    Marcos received kudos from John Dow in ESET Windows home products version 17.0.15 have been released   
    ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 17.0.15 have been released and are available for download.
    Changelog:
    Version 17.0.15
    ADDED: New ESET Security Ultimate (ESU) product and new subscription offering: ESET HOME Security Essential, Premium and Ultimate
    ADDED : VPN (ESU)
    ADDED: Identity Protection - USA (ESU)
    ADDED: Browser Privacy & Security:
    Metadata cleaner
    Browsing cleaner
    Secure Search
    Website settings review (ESU)
    CHANGED: Banking & Payment Protection renamed to "Safe Banking & Browsing"
    CHANGED: Safe Banking and Browsing: Clipboard protection setting added to advanced setup
    REMOVED: Banking & Payment Protection redirector
    ADDED: Firewall rule editor: drag and drop supported for headers
    ADDED: Additional configuration options in the interactive firewall dialog
    ADDED: Azure Certification Signature (ACS) - Operating system update with Azure certificate necessary to install or upgrade ESET products
    CHANGED: Subscription support
    Other improvements and bugfixes
    Known issues:
    N/A
    Upgrade to Latest Version
    Upgrade my ESET Windows home product to the latest version
    If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically.
    Support Resources
    ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
    Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  14. Upvote
    Marcos received kudos from micasayyo in Random characters being typed into the File name input field of the Save As dialog box in Microsoft Edge   
    Did you try to switch to the pre-release update channel in the advanced update setup?
  15. Upvote
    Marcos received kudos from safety in Customer satisfaction survey 2023   
    Dear users,
    Another year has passed and we would like to thank you all for being our users and fans, especially to those who have been active and helpful in our forum and contributed to our mutual endeavor to defend our digital worlds. My special thanks to Itman for his tireless presence here and willingness to help the others
    We would like to ask you to spend a few minutes and give us feedback on how we were doing, what you like about ESET and what is not that good and where we could improve. We endeavor to listen to your feedback, tailor the products to your needs and liking while maintaining the products effective, easy to control with small footprint on your systems. If you were not content with how your support tickets, queries or issue reports were handled, we would appreciate if you could provide a ticket number, links to this forum, etc. in a comment so that we could review them and try to improve things in the future.
    With ESET home products v17 and Endpoint v11 just around the corner (program update to v17 is already available on the pre-release update channel), you can look forward to features like Browser Privacy & Security with Secure Search or Browser Cleanup as well as a new tier product ESET Security Ultimate which will bring VPN as an addition to existing features for a start. Last but not least, we are excited to tell you that next year we're going to substantially improve the HIPS-based Deep Behavior Inspection, Ransomware shield, scanning on multicore processsor systems, etc.

    Regards,
    Marcos
  16. Upvote
    Marcos received kudos from micasayyo in Random characters being typed into the File name input field of the Save As dialog box in Microsoft Edge   
    Please switch to the pre-release update channel in the advanced setup and see if the issue goes away after the Banking and payment protection module updates to v1331 (not yet available). It should address some of the reported scrambler issues. In the mean time, you can disable Keyboard protection as a temporary workaround.
  17. Upvote
    Marcos received kudos from Aryeh Goretsky in "Banking and Payment Protection will only be fully functional after the computer has been restarted" never goes away.   
    Honestly had you fast startup enabled and chose to shut down the system, I would understand why a restart was needed after turning on the machine. However, if you really chose to restart the system from the power menu, I have no clue why a true restart was not performed. Fast startup should affect only shutdown, not restart.
  18. Upvote
    Marcos received kudos from Aryeh Goretsky in Interactive firewall cannot block Lenovo Vantage   
    Those are not actually identical. Firewall rules are created for a specific file, however, the firewall internally works with aliases / hard links which are different in this case. According to the output of fstuil shown above, there can be 8 rules for 1 file that appear identical but they are not identical in fact because each is created for a different alias of the file.
    If you notice this behavior also for other than the Lenovo app, let us know so that we can investigate if it uses hard links / aliases as well.
  19. Upvote
    Marcos received kudos from Aryeh Goretsky in Interactive firewall cannot block Lenovo Vantage   
    Lenovo seems to have started using hard links, each pointing to the same physical file.
    C:\Program Files (x86)\Lenovo\VantageService\3.13.72.0>fsutil hardlink list "LenovoVantage-(SmartPrivacyAddin).exe" \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(MultimediaAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(SmartPrivacyAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(VantageCoreAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\Lenovo.Vantage.AddinHost.exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoServiceBridgeAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(GenericTelemetryAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoCompanionAppAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoProductivitySystemAddin).exe  
    I've tried to duplicate it now with Lenovo Vantage and v17 to no avail. Please let us know if switching to the pre-release update channel and upgrading to v17.0.10 makes a difference.
  20. Upvote
    Marcos received kudos from MarcFL in Eset Server Security Non-Functional After Last Module Update   
    If eicar is not detected, the advanced setup window will be likely blank as well. In such case a reboot should resolve the issue and modules should load alright then according to our tests.  We continue working on finding out the root cause.
  21. Upvote
    Marcos received kudos from Aryeh Goretsky in Eset Server Security Non-Functional After Last Module Update   
    This should not be necessary, as MarcFL wrote, clicking Dismiss in the warning should suffice and the protection status will be green. The eicar test file is detected then so protection seems to work fine. We'll make some further tests to make sure. So far it appears to be a glitch with the notification during modules reload after update.
  22. Upvote
    Marcos received kudos from micasayyo in ESET Internet Security 17... when will it be out?   
    You can disregard the last number. The newer build has basically only a string in the Japanese version amended.
  23. Upvote
    Marcos received kudos from peteyt in Customer satisfaction survey 2023   
    Dear users,
    Another year has passed and we would like to thank you all for being our users and fans, especially to those who have been active and helpful in our forum and contributed to our mutual endeavor to defend our digital worlds. My special thanks to Itman for his tireless presence here and willingness to help the others
    We would like to ask you to spend a few minutes and give us feedback on how we were doing, what you like about ESET and what is not that good and where we could improve. We endeavor to listen to your feedback, tailor the products to your needs and liking while maintaining the products effective, easy to control with small footprint on your systems. If you were not content with how your support tickets, queries or issue reports were handled, we would appreciate if you could provide a ticket number, links to this forum, etc. in a comment so that we could review them and try to improve things in the future.
    With ESET home products v17 and Endpoint v11 just around the corner (program update to v17 is already available on the pre-release update channel), you can look forward to features like Browser Privacy & Security with Secure Search or Browser Cleanup as well as a new tier product ESET Security Ultimate which will bring VPN as an addition to existing features for a start. Last but not least, we are excited to tell you that next year we're going to substantially improve the HIPS-based Deep Behavior Inspection, Ransomware shield, scanning on multicore processsor systems, etc.

    Regards,
    Marcos
  24. Upvote
    Marcos received kudos from Robertos in What about optimization for Apple M1 (or even M2) chips?   
    You could try temporarily uninstalling ESET CyberSecurity Pro v6 and installing the latest ESET CyberSecurity v7 with native M1/M2 support.
  25. Upvote
    Marcos received kudos from micasayyo in ESET Internet Security 17... when will it be out?   
    It will be available with the release of v17 in a couple of days.
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