Marcos

Finally we are moving forward; the above screenshot of the invoice by Google should help us find out what exactly happened. We will contact Google on this matter since any Google Play purchases are processed by Google and not by ESET. Will keep you posted.

It's possible that we'll introduce a pre-release update channel separately for product updates where new versions would be available immediately as of the release day. As for the auto-update feature being useless, well, I think you would appreciate the delay in case a serious bug is discovered shortly after the release. While we do our best to create as perfect program versions as possible and pay attention to quality, it's impossible to test products in every scenario in every possible system configuration so bugs may happen.

It's possible that we'll introduce a pre-release update channel separately for product updates where new versions would be available immediately as of the release day. As for the auto-update feature being useless, well, I think you would appreciate the delay in case a serious bug is discovered shortly after the release. While we do our best to create as perfect program versions as possible and pay attention to quality, it's impossible to test products in every scenario in every possible system configuration so bugs may happen.

Please provide an installation log for perusal.

The JS is detected now:
dc81039dbc0bb4ce6fb04378d56727387be6d043f58d4aa2fed.js - JS/Agent.DI trojan
 

You must install ESET Endpoint Security on endpoints in order to have Bank and payment protection.

https://www.google.com/chromebook/ :
Chromebooks aren’t like other laptops. They run Chrome OS, an operating system made by Google.
Chome OS is not Android. It is not a supported OS.

Release Date: March 21, 2022
ESET Endpoint Antivirus for macOS 7.0.7300.0 has been released. The current version is available only for managed environments from the ESET repository. ESET Endpoint Security will be released later.
Changelog:
Version 7.0.7300.0
Completely new distributed architecture, similar to micro-services:
Native 64-bit architecture
Higher performance – offloading unused modules, more effective code, improved multi-threading
Better Security – whenever possible, processes are run under non-privileged accounts. Crashing or hijacking one product process will not disable the other protections.
Better Stability – simpler components, auto-restart in case of a crash
Real-time file system protection:
Latest native 64bit scanning engine
Optimized for multi-core performance
Real-time scanning under local user
On-demand scanning
Via GUI or command line
Via the ESET management console
Local scan scheduler
Web & email protection Web Access Protection
Email client protection
Anti-Phishing protection
ESET Enterprise Inspector 1.7+ support
Compatible with ESET Security Management Center v7.2 and above and ESET PROTECT Cloud
LiveInstaller support in ESET PROTECT Cloud
Unified configuration options in ESET PROTECT
Brand new native Graphical user interface, including: Dark mode support
Native desktop notifications
Ability to disable GUI for end-user
Configuration of protection statuses
Automatic scan when inserting removable media
Support for performance and all detection exclusions (by Path, by Path & Detection, by Hash)
Extended configuration of ESET LiveGrid
CLI commands same as on Linux platform
Multi-language installation - automatic localization according to system language with system native language change
ARM support via Rosetta 2
ESET Management console is required as product GUI doesn't include all capabilities, especially product settings
Activation via License key or via the ESET management console
Many other both user-facing and under-the-hood improvements
For a detailed comparison with version 6, please see https://help.eset.com/eea_mac/7/en-US/
 
Known issues
 
Upgrade to Latest Version
Product doesn't have all the features from v6. Please see detailed comparison in product bulletin Product supports re-installation over currently installed version 6 Product does not transfer existing configuration and configuration is restarted to defaults Product will need to be re-configured by creating new policy in ESET PROTECT and choosing product "‪ESET Endpoint for macOS (V7+)" It's required to reboot the system after upgrading to version 7 and before allowing Full Disk Access for the main app. (only when upgrading from v6 to v7)  
Support Resources
ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
Online Help (user guides) Visit www.eset.com/contact to email ESET technical support

It's a SIM contact used for identification purposes. Must not be deleted.

If I recall correctly the number is randomly generated.

Thanks for the heads-up. I've reported an improvement in this regard for developers.

We expect this to be ultimately resolved with a new Outlook plugin which is currently planned for Endpoint 9.1.

The issue has been pinpointed and the conditions for displaying the notification were adjusted so that it doesn't appear in products using an expired license.

You'd better ask AV-TEST why they chose not to include ESET in their test given the AV-TEST's statement:
There are many reputable testers, such as Radicati, Forrester, Mitre as well as AV-C (EPR/EDR tests) that show ESET's products performing extremely well.
We recommend that you try various AVs and then choose one that works the best on your system.
Having said that, we'll draw the topic to a close.

The issue has been pinpointed and the conditions for displaying the notification were adjusted so that it doesn't appear in products using an expired license.

The issue has been pinpointed and the conditions for displaying the notification were adjusted so that it doesn't appear in products using an expired license.

You'd better ask AV-TEST why they chose not to include ESET in their test given the AV-TEST's statement:
There are many reputable testers, such as Radicati, Forrester, Mitre as well as AV-C (EPR/EDR tests) that show ESET's products performing extremely well.
We recommend that you try various AVs and then choose one that works the best on your system.
Having said that, we'll draw the topic to a close.

You'd better ask AV-TEST why they chose not to include ESET in their test given the AV-TEST's statement:
There are many reputable testers, such as Radicati, Forrester, Mitre as well as AV-C (EPR/EDR tests) that show ESET's products performing extremely well.
We recommend that you try various AVs and then choose one that works the best on your system.
Having said that, we'll draw the topic to a close.

An off-topic ranting removed.

As suggested above, please open a support ticket with your local ESET distributor. Probably further dumps and logs will be requested by developers for perusal.
If you have come across a suspicious file that you think should be detected, please submit it in an archive protected with the password "infected" to samples[at]eset.com.

I'd recommend opening a support ticket with your local ESET distributor. Probably a kernel or complete memory dump will be needed for perusal. A customer care representative will provide instructions based on recommendations by developers.

You can disable real-time protection via a policy. However, to re-enable it you will need to unassign it from the client.

The above license leaked and therefore was canceled. Please purchase a license. It was registered to a completely different address (sb.......8@k...sa.com)