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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from wraith in Ransomware   
    As I wrote already, the sample was passed to researchers. We'll see what findings they will come up with.
    It's possible that it somehow fooled the ransomware shield. Without analysis, it's impossible to comment on it any further at this moment.
    Like there is nothing like 100% malware detection and protection, one can't expect ransomware shield to detect 100% of ransomware.
  2. Upvote
    Marcos received kudos from wraith in Ransomware   
    I don't think that AMSI would play a role in this case since the malware is an executable and not a script.
    We'll see what findings researchers will come up with.
  3. Upvote
    Marcos received kudos from howardagoldberg in HTTPS Monitoring   
    We intercept network communication, decrypt the SSL communication (not all SSL communication) and encrypt it again after scanning. It's done in a safely manner; if there was a risk of data leak, we wouldn't do it.
  4. Upvote
    Marcos received kudos from Roak Static in ESET Blocking uploads to local Synology NAS   
    Does any of the following make a difference?
    - pausing ESET's firewall
    - pausing real-time protection
    - disabling protocol filtering in the advanced setup
    - disabling HIPS and rebooting the machine
  5. Upvote
    Marcos received kudos from Aryeh Goretsky in HOW TO DISABLE RENEWAL REMINDER?!   
    You can disable these notifications in the Application statuses setup:

  6. Upvote
    Marcos received kudos from InternetPerson004 in HOW TO DISABLE RENEWAL REMINDER?!   
    You can disable these notifications in the Application statuses setup:

  7. Upvote
    Marcos received kudos from MartinK in no files in qurantine   
    He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too.
  8. Upvote
    Marcos received kudos from L0ckJaw in no files in qurantine   
    He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too.
  9. Upvote
    Marcos received kudos from 100 in ESET issue with Sandboxie - Persistent holding of registry keys   
    No. We will start distributing a newer version of the cleaner module 1198 with another fix most likely within the next week.
  10. Upvote
    Marcos received kudos from 100 in ESET issue with Sandboxie - Persistent holding of registry keys   
    We don't release modules to all users at once but gradually in batches so that in case of issues we can stop the release and revert the module to mitigate the impact on users.
    Modules are released as follows:
    1. wave: released for QA testing
    2. wave: released for internal testing on a bigger group of production machines and for beta versions
    3. wave: released for users with pre-release update channel set
    4. wave: released in batches gradually to all users
    5. wave: released for all users.
  11. Upvote
    Marcos received kudos from tommy456 in EIS started blocking Outlook POP3s recieving   
    We've reverted the Cryptographic support module to the previous version while the issue is being investigated and a solution prepared. You should now have version 1028.2 of the module which didn't cause the issue.
  12. Upvote
    Marcos received kudos from cusiek in EIS started blocking Outlook POP3s recieving   
    We've reverted the Cryptographic support module to the previous version while the issue is being investigated and a solution prepared. You should now have version 1028.2 of the module which didn't cause the issue.
  13. Upvote
    Marcos received kudos from Peter Randziak in EIS started blocking Outlook POP3s recieving   
    We've reverted the Cryptographic support module to the previous version while the issue is being investigated and a solution prepared. You should now have version 1028.2 of the module which didn't cause the issue.
  14. Upvote
    Marcos received kudos from BeanSlappers in Future changes to ESET Internet Security and ESET Smart Security Premium   
    I'm not sure if this is possible from technical point of view. Anyways, this topic is monitored by people responsible for making decisions about future features so it will be noted.
  15. Upvote
    Marcos received kudos from Binnyrog in Introduce yourself   
    Are you looking for protection for Windows or Linux? For Windows we have ESET Internet Security and ESET Smart Security Premium (which is basically EIS with disk encryption and password manager added). Both will protect you at various layers in the system as described at https://www.eset.com/int/about/technology/. You can download EIS from https://www.eset.com/int/home/internet-security/download/.
    For Linux we have ESET NOD32 Antivirus for Linux desktop. It can be downloaded from https://www.eset.com/int/home/antivirus-linux/.
  16. Upvote
    Marcos received kudos from Mirek S. in EFS 7.0.12014.0 - MSSQL ERROR   
    It's not a problem. The only reason why it occurs with v7 is that older version didn't support protected service, a security feature of Windows. In v7 it's possible to disable protected service at the cost of worsening protection, however, it wouldn't be worse than with v6.5 which didn't support it yet. With v7 you get also ransomware shield which can proactively protect the server from encryption by ransomware.
  17. Upvote
    Marcos received kudos from Mirek S. in EFS 7.0.12014.0 - MSSQL ERROR   
    There is no way to solve it if Microsoft doesn't update the rll file with one with a valid signature except disabling Protected service in the HIPS setup which would enable unsigned dll files to be loaded in ekrn.exe. Of course, that would be a security hole and unnecessary risk so we don't recommend disabling protected service.
  18. Upvote
    Marcos received kudos from TomFace in Forum Feedback   
    The instructions are indeed at one place: https://support.eset.com/kb141/
    Moreover, we link this KB article in the FAQ block on this forum as well.
  19. Upvote
    Marcos received kudos from Scachi in ESET keeps stealing focus from Firefox   
    Thank you for reporting the issue and the video you've provided. We have eventually pinpointed the issue and a fix will be included in the next version of v12 products.
  20. Upvote
    Marcos received kudos from deloppoled in ESET keeps stealing focus from Firefox   
    Thank you for reporting the issue and the video you've provided. We have eventually pinpointed the issue and a fix will be included in the next version of v12 products.
  21. Upvote
    Marcos received kudos from Beech Horn in EFS 7.0.12014.0 - MSSQL ERROR   
    You can disable automatic exclusions completely or only for desired applications in the advanced setup. Installed applications are detected automatically so the list may look differently on your server:

  22. Upvote
    Marcos received kudos from Judex6 in Future changes to ESET web portals   
    Hello,
    The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET web portals. Please use the following format when providing feedback:
    Description: A very-specific one-line description of your feedback.
    Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message.
     
    Here is an example:
    Description:  Configuring consumer ESET products via my.eset.com
    Detail:  It would be handy if ESET consumer products could be configurable via the my.eset.com portal.
    You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful.  There are other parts of the forum to discuss issues.
    NOTE:  When making your requests do not offer general suggestions. Requests must be actionable:  If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests, such as to "make gui better" are not helpful because they do not give ESET detailed enough information.  Thank you for your understanding.
  23. Upvote
    Marcos received kudos from jamess3973 in Future changes to ESET Internet Security and ESET Smart Security Premium   
    ESET's products are install-and-forget. You don't have to care about setting up anything and it will protect you in the background. It can't be easier than it already is in my opinion.
  24. Upvote
    Marcos received kudos from Azure Phoenix in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Actually advanced users love the ability to customize numerous settings. Common users don't need to go to the advanced setup at all since ESET products provide well-balanced protection out of the box.
  25. Upvote
    Marcos received kudos from persian-boy in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Actually advanced users love the ability to customize numerous settings. Common users don't need to go to the advanced setup at all since ESET products provide well-balanced protection out of the box.
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