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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from 100 in SSL/TLS filtering doesn't work for many sites   
    If you want to filter the communication on trusted websites, e.g. facebook.com, disable the setting "Exclude communication with trusted domains" in the SSL/TLS filtering setup.
  2. Upvote
    Marcos received kudos from BeanSlappers in Microsoft Edge Chromium   
    It must work because the content is filtered before a browser receives data. You can provide instructions how you tested so that we can check if you did everything alright.
  3. Upvote
    Marcos received kudos from pps in the following event occurred: Server not found   
    One thing is upgrade of ERA to ESMC and upgrading Endpoint 6.6 to v7.1 is another thing. You can install Endpoint 7.1 even without upgrading to ESCM for now by sending a software install task with Endpoint 7.1 installer to clients. I'd suggest upgrading in batches, ie. sending the task only to a few clients and verifying that everything works alright, then upgrade another group of machines and finally the rest.
    Of course, in order to take advantage of all features and to be able to use other new products that we have recently introduced, such as ESET Dynamic Threat Defense for instant analysis of suspicious files in cloud and ESET Enterprise Inspector (an EDR solution) for monitoring your network for suspicious activities and responding to them, upgrade to ESMC is inevitable.
  4. Upvote
    Marcos received kudos from Peter Randziak in cmd.exe showing as suspicious file   
    Ignore this. The file was indeed suspicious for some reason but it was not detected. Actually you're using a very old version of EFSW 4.5 which already reached its end of life in 2016 according to https://support.eset.com/kb3592/#efsw.
    While module updates are still provided, EFSW 4.5 cannot protect you from new borne malware effectively enough. Moreover, it was made long before Windows Server 2008 R2 was available so it doesn't natively support it and you may run into issue.
    I strongly recommend uninstalling EFSW 4.5 and installing EFSW v7 from scratch.
  5. Upvote
    Marcos received kudos from RobW in Endpoint Protection Advanced Cloud : Move Devices from Trial to Permanent Licenses   
    You can re-activate ESET by sending a Product activation task with the appropriate license selected while creating it.
  6. Upvote
    Marcos received kudos from Society in Problem with web control   
    It's been always like that.
  7. Upvote
    Marcos received kudos from Society in Problem with web control   
    Rules are evaluated in the order in which appear in the list.
    That said, instagram.com is blocked because the first rule blocks access to social networks and instagram.com falls into that category. The second allowing rule is not evaluated because the first one was already matched.
    If you want to allow access to Instagram and block access to other social networks, put the second rule on top.
  8. Upvote
    Marcos received kudos from karanik in Block a website via Policy [ERA]   
    Only an image can be linked through a url. I think the main reason for this is to prevent situations when the url would be inaccessible and users would not get any information then. If the url to the image is inaccessible, it's not a big issue since the user gets a notice at least.
  9. Upvote
    Marcos received kudos from karanik in Block a website via Policy [ERA]   
    One more thing, if you want to use a custom message with graphics, you will have to block access via Web Control and not via URL management:

    In Web Control wildcards are not supported so just create a URL-based blocking rule for facebook.com.

  10. Upvote
    Marcos received kudos from karanik in Block a website via Policy [ERA]   
    It appears that you have ESET Endpoint Antivirus. Web Control is included only in ESET Endpoint Security.
    For blocking websites you can use URL address management, however, without the option to choose a custom note and graphics.
  11. Upvote
    Marcos received kudos from BeanSlappers in Multi device license.   
    As per https://www.eset.com/int/home/multi-device-security/:

  12. Upvote
    Marcos received kudos from BeanSlappers in A few questions and a few things I already like...   
    In each product forum there is a topic "Future changes..." towards the top where users can can post their suggestions, what they are missing in our products, etc. These are monitored and considered when deciding about the scope for newer versions. It seems you have already found it and posted there.
  13. Upvote
    Marcos received kudos from BeanSlappers in Future changes to ESET Internet Security and ESET Smart Security Premium   
    I'm not sure if this is possible from technical point of view. Anyways, this topic is monitored by people responsible for making decisions about future features so it will be noted.
  14. Upvote
    Marcos received kudos from Stworek in chrome.exe - Powelix malware or nothing to worry about?   
    This behavior is normal. If you press Shift+Esc in Chrome, the Chrome task manager will open. It shows more processes than the number of open tabs, however the number of the processes is not exactly same as the number of processes seen in the system Task manager.
  15. Upvote
    Marcos received kudos from Binnyrog in Introduce yourself   
    Are you looking for protection for Windows or Linux? For Windows we have ESET Internet Security and ESET Smart Security Premium (which is basically EIS with disk encryption and password manager added). Both will protect you at various layers in the system as described at https://www.eset.com/int/about/technology/. You can download EIS from https://www.eset.com/int/home/internet-security/download/.
    For Linux we have ESET NOD32 Antivirus for Linux desktop. It can be downloaded from https://www.eset.com/int/home/antivirus-linux/.
  16. Upvote
    Marcos received kudos from kbrooks in ESMC says up-to-date with 7.0.577?   
    Please read https://support.eset.com/kb3690/.
    The ESMC release 7.0.72.2 contains the version 7.0.577.0 of the ESMC Server for Windows and version 7.0.471.0 for Linux.
  17. Upvote
    Marcos received kudos from ProTruckDriver in ESET Cyber Security Pro not working with MacOS 10.15   
    MacOS Catalyna is to be released in the fall. We officially support only final versions of operating systems, not betas since a lot can be changed under the hood before the new MacOS is released which could break ESET's functionality. At the time of the official release of the new MacOS, we should have a compatible version of ESET CyberSecurity and ESET CyberSecurity Pro at your disposal.
  18. Upvote
    Marcos received kudos from Farah in ESET Endpoint Security 7.1 uses more and more RAM as time goes on   
    We have pinpointed a memory leak in the memory dumper. A fix is being reviewed and will be released through an automatic module update next week.
  19. Upvote
    Marcos received kudos from brw20 in Nod32 Error creating the temporary file when trying update database   
    Please provide a Procmon log from a failed update attempt as per https://support.eset.com/kb6308.
    In particular, start logging with Procmon, run update and after it has failed, stop logging. Then save the log, compress it and provide it to me for perusal.
     
  20. Upvote
    Marcos received kudos from Zen11t in ESET Endpoint Security 7.1 uses more and more RAM as time goes on   
    We have pinpointed a memory leak in the memory dumper. A fix is being reviewed and will be released through an automatic module update next week.
  21. Upvote
    Marcos received kudos from Azure Phoenix in Windows 7 vs Windows 10??   
    Also don't forget about AMSI and protected services which were not available prior to Windows 8.1. With the help of AMSI script malware can be more efficiently detected. New script malware may be undetected on systems that don't support AMSI.
  22. Upvote
    Marcos received kudos from Mirek S. in EFS 7.0.12014.0 - MSSQL ERROR   
    It's not a problem. The only reason why it occurs with v7 is that older version didn't support protected service, a security feature of Windows. In v7 it's possible to disable protected service at the cost of worsening protection, however, it wouldn't be worse than with v6.5 which didn't support it yet. With v7 you get also ransomware shield which can proactively protect the server from encryption by ransomware.
  23. Upvote
    Marcos received kudos from Mirek S. in EFS 7.0.12014.0 - MSSQL ERROR   
    There is no way to solve it if Microsoft doesn't update the rll file with one with a valid signature except disabling Protected service in the HIPS setup which would enable unsigned dll files to be loaded in ekrn.exe. Of course, that would be a security hole and unnecessary risk so we don't recommend disabling protected service.
  24. Upvote
    Marcos received kudos from Mirek S. in <resource-not-found-0x120000ef> alerts after ERA RA to ESMC 7 migration   
    You must have an older v6.6 installed (6.6.0.0 – 6.6.2063 are affected) so upgrade to v7 will surely fix it and the notice will go away then.
  25. Upvote
    Marcos received kudos from MartinK in PUP not handled   
    Today we've released a fixed version of the Antivirus and antispyware module 1552.3 which addresses cleaning issues on Mac. Could you please check if PUAs are now cleaned properly?
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