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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from micasayyo in Scan hangs when scanning the registry   
    This is expected. Scanning the registry takes long. The information about the path is informative, it should show the last path that was scanned. Startup scans run after a module update and when the system starts are faster as they scan only autostart registry locations.
    Please switch to the pre-release update channel in the advanced setup to upgrade your ESET to v17.1.9 which has this fixed.
  2. Upvote
    Marcos received kudos from Carl Seiler in Multiple connections with identical agent id   
    Please try sending a Reset cloned agent task to a machine with duplicate UUID:

    Should the problem persist, please raise a support ticket.
  3. Upvote
    Marcos received kudos from Noir_00 in Did not receive an Activation Key   
    Please contact ESET Nigeria. Contact information is available at https://www.eset.com/ng/about/contact/.
  4. Upvote
    Marcos received kudos from Trooper in Does ESET Support Ubuntu 18.04.5 LTS?   
    According to https://help.eset.com/eeau/10/en-US/?system_requirements.html, it's supported.
    As for remote installation on Linux, you just need to deploy agent as per https://help.eset.com/protect_cloud/en-US/fs_local_deployment_agent_linu.html and then send a software install task.
  5. Upvote
    Marcos received kudos from micasayyo in ESET web protection not working properly   
    Should be available on the pre-release update channel soon.
  6. Upvote
    Marcos received kudos from micasayyo in ESET web protection not working properly   
    I assume that virtually no AV can scan QUIC. It's been experimental for a long time. As I have already mentioned, HTTP/3 will be supported as of v17.1.
  7. Upvote
    Marcos received kudos from deelunn2000 in JS/Agent.RMT trojan detected   
    wpsec.com reports:
    WordPress theme in use: Avada
    Version: 7.7.1
    Update to version 7.9.2
    https://wpscan.com/vulnerability/6c977bb4-daeb-42ef-b638-f4d323f18d66/
    Should it still be getting re-infected, we recommend contacting Sucuri or another website cleaning and monitoring service to help you harden the website against attacks.
  8. Upvote
    Marcos received kudos from RMa in JS/Agent.RMN   
    I'm not getting any alerts while browsing the website. Most likely the malware has been removed in the mean time.
  9. Upvote
    Marcos received kudos from deelunn2000 in JS/Agent.RMT trojan detected   
    Could you post a screenshot of the error that the user is getting? I can open the site in Edge alright and no AV vendor has blacklisted it either according to VirusTotal.
  10. Upvote
    Marcos received kudos from deelunn2000 in JS/Agent.RMT trojan detected   
    I was wrong, the result was from 1 hour ago. After re-scanning it, no threat was found and I'm not getting any alert from ESET while browsing the site either.
  11. Upvote
    Marcos received kudos from Peter Randziak in Deep Behavioral Inspection causes cmd crash   
    This is a known clash between CloudStrike and Deep Behavioral Monitor. While the issue is investigated, you can:
     
    Add cmd.exe, Powershell.exe, DllHost.exe, rundll32 to the Deep Behavioral Monitor exclusion list
    or Temporary disable Deep Behavioral Monitor
    or Try the latest version of modules from the pre-release update channel. If it makes no difference, resort to 1, 2 or 4.
    or Disable Crowdstrike
  12. Upvote
    Marcos received kudos from Andres96 in More licences consumed than devices listed   
    Please raise a support ticket to find out what caused the overuse and how to fix it.
  13. Upvote
    Marcos received kudos from SAGP572 in Upgrade from 10.1.2050 to 10.1.2058 Package not found in repository   
    Does clearing Bridge cache make a difference? https://help.eset.com/ebe/2/en-US/?troubleshooting.html
  14. Upvote
    Marcos received kudos from Mr.Gains in ESET Protect - Rocky Linux 9   
    The virtual appliance based on Rocky Linux 9 is planned to be available soon. As for installation on Linux, this is yet to be evaluated and decided. Would it be ok for you to use the virtual appliance if the database could not be migrated?
  15. Upvote
    Marcos received kudos from Peter Randziak in ESET Protect - Rocky Linux 9   
    The virtual appliance based on Rocky Linux 9 is planned to be available soon. As for installation on Linux, this is yet to be evaluated and decided. Would it be ok for you to use the virtual appliance if the database could not be migrated?
  16. Upvote
    Marcos received kudos from likeastar20 in ESET Behavior blocker   
    If you look at the graph showcasing ESET LiveSense technology at https://www.eset.com/int/about/technology/, there are several behavior-based technologies used, such as Deep Behavioral Inspection, Ransomware Shield, Exploit Blocker. Coupled with other technologies, including Advanced Machine Learning, Advanced Memory Scanner, ESET LiveGuard (in-the-cloud sandbox analysis), etc. ESET provides an effective security solution against emerging threats.
  17. Upvote
    Marcos received kudos from Peter Randziak in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    It was fully tested. Upgrade with the msi installers or via a software install task was ok and the error didn't occur. Only those who clicked Checked for update were upgraded to v11 via uPCU. You can either switch to the pre-release update channel for the next few days or ignore the error and wait for the latest Configuration module 2109.2 to be released next week.
  18. Upvote
    Marcos received kudos from tzuzut in Bug: MPC-BE x64 video player un-pauses when opening Eset GUI   
    I'm afraid we can't do much about that, however, the maker of the software could contact ESET and try to find a solution together.
  19. Upvote
    Marcos received kudos from FRiC in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    The error occurs if you manually check for updates and update to v11 is downloaded and installed after a reboot. The error doesn't occur if you upgrade to v11 via an msi installer which contains the latest version of the Configuration module 2109.2. This module is also downloaded if you switch to the pre-release update channel (a reboot will be required for the firewall to load properly).
    On Monday we plan to release a newer version of the Configuration module 2109.2 on the regular update channel.
  20. Upvote
    Marcos received kudos from Peter Randziak in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    The error occurs if you manually check for updates and update to v11 is downloaded and installed after a reboot. The error doesn't occur if you upgrade to v11 via an msi installer which contains the latest version of the Configuration module 2109.2. This module is also downloaded if you switch to the pre-release update channel (a reboot will be required for the firewall to load properly).
    On Monday we plan to release a newer version of the Configuration module 2109.2 on the regular update channel.
  21. Upvote
    Marcos received kudos from Wesley - ITIS in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    The error occurs if you manually check for updates and update to v11 is downloaded and installed after a reboot. The error doesn't occur if you upgrade to v11 via an msi installer which contains the latest version of the Configuration module 2109.2. This module is also downloaded if you switch to the pre-release update channel (a reboot will be required for the firewall to load properly).
    On Monday we plan to release a newer version of the Configuration module 2109.2 on the regular update channel.
  22. Upvote
    Marcos received kudos from OP System in ESET Endpoint Security 11.0.2032 Real-time protection freezing/hanging Windows 10   
    ESET Endpoint v11.0.2044 was released yesterday.
  23. Upvote
    Marcos received kudos from Peter Randziak in ESET Endpoint Security 11.0.2032 Real-time protection freezing/hanging Windows 10   
    ESET Endpoint v11.0.2044 was released yesterday.
  24. Upvote
    Marcos received kudos from Corso in Bug: MPC-BE x64 video player un-pauses when opening Eset GUI   
    Please disable "Global media keys" in the MPC-BE setup as suggested at https://forum.eset.com/topic/37278-weird-bug-with-eset-is-media-player-classic-be.
  25. Upvote
    Marcos received kudos from GapoSLO in ESET Protect OnPrem Repository not available?!   
    This is because ESET PROTECT on-prem v8 reached EOL last year according to https://support-eol.eset.com/en/policy_business/product_tables.html.
     
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