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Marcos

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Posts posted by Marcos

  1. We'll need to check the license. You mentioned it was purchased via ebay, ie. not from an authorized seller. The license was issued in India by Exiox Technologies Pvt Ltd. to a person David K. Is that you?

    We strongly recommend purchasing licenses from authorized sellers, otherwise you may fall a victim of fraud when you pay for a leaked license that will be canceled sooner or later.

  2. Unfortunately it is not clear what exactly is blocked. Are you getting any alerts from ESET? If so, what are they? Does temporarily pausing protection or protocol filtering make a difference?

  3. Did you install the latest Endpoint 7.3 on the machines and rebooted them then, just in case?

    If so, please carry on as follows:
    - in the adv. setup -> tools -> diagnostics enable full application dumps and click ok
    - in the adv. setup -> tools -> diagnostics click Create to generate a dump of ekrn
    - collect logs with ESET Log Collector
    - upload the generated archive here (if too big upload it to a safe location and drop me a pm with a download link).

  4. Program updates are tested both on Windows 8.1 and Windows 7 but no such issues were observed during QA. Also our customer care has not received any reports of such issues and firewall developers had no clue either. On Windows 8.1 we leverage WFP so there should be no issues with network communication even if installation of epfwwfp failed. Further investigation and replication of the issue with the assistance of you local ESET support would be needed if you would like to determine the root cause.

  5. I'm afraid that we won't be able to help here any further and a ticket with your local support will need to be created. Note that this forum is not meant to be a substitute to contacting your local customer care but rather for sharing knowledge with moderators and advanced users. Even though an ESMC developer chimed in, the root cause was not obvious and more iterations and possibly logs too will be needed for further analysis. As for the response time, complaining after 2 hours of not receiving a response is not appropriate. Such short response time is provided by customer care and is guaranteed by SLA only for customers who pay for premium support.

  6. 11 minutes ago, luismendozadl said:
    Today I get a message on a computer that uses the April license, indicating that I verify that the license is valid, and I cannot do it, because the license manager does not send me the verification email. Notwithstanding the foregoing in the detail section of the license, it indicates that the 5 devices are active.

    Unlike the license with the public ID 3AJ-HVG-RNB, the one with PID 3AH-6E8-WW8 is not registered to your email address but to c......t@micronet.es which belongs probably to the seller and that's the problem. Sellers should register licenses with end-user's email addresses. Please contact the seller to correct it, then you will be able to manage your license yourself.

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