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Everything posted by Marcos

  1. You'll need to re-deploy agent on clients. Then clients will start reporting to the ESMC server and send new data. If you don't need to keep old data, logs, etc. then it should not be a problem.
  2. As far as I know, filtering by the OS is not possible. The parameters --excludedProducts is used for mirroring module updates and has no effect on the repository mirror.
  3. If you used MySQL on Windows then migration could be possible. However, if you used a different db then it won't be possible since migration between various database types is not supported.
  4. It appears that information about OS that ESET Online Scanner runs on may not be current on some local websites. According to https://www.eset.com/int/home/online-scanner/: Supported operating systems: Microsoft Windows 10/8.1/8/7
  5. It looks like the same email is received via IMAP again and again. What email provider do you use? Is it a company that you work for or a public email provider?
  6. ESET Security Management Console v7.2.11 has been released and is available to download. Changelog: Version 7.2.11 Added: New version of ESET Management Agent Added: Ability to pause ESET Full Disk Encryption available from EFDE client version 1.2 (EFDE - purchased separately) Added: Agent compatibility with H1/2021 Windows version 10 Added: Automatic resolution of firewall logs and filtered websites Added: New dashboard dedicated to ESET Dynamic Threat Defense Added: ESET Enterprise Inspector version 1.4 support for macOS Added: LDAPs support Added: New filtering options Added: Many other performance, usability and security improvements Added: Ukrainian language Changed: Updated End User License Agreement Updated: Apache Tomcat and Apache HTTP Proxy Improved: Discontinued the default limit for the number of displayed static groups Improved: Performance improvements in the “groups” tree on the “Computers” and “Detections” screens Improved: Selected screens redesign: Users, scheduled reports and edit updates in the navigation bar Improved: Unified table design for task selection, computers selection and other features Improved: Second-level menu added under "Change assignments" in the policy screen Improved: Redesigned screens for permissions sets Improved: Computer details screen Improved: Check box for "automatically reboot when needed" is not selected by default when activating EFDE from encryption tile Improved: Users screen Fixed: Delay of product version status shown in the main web console Fixed: System applications are not reported on macOS 10.15 Fixed: Language detection on macOS Catalina Fixed: Table sorting behavior: Clicking column headers adds columns to multi-sorting until it has been clicked 3 times Fixed: Last scan time in “computer details” screen won’t impact the computer security status tile Fixed: User cannot resolve detections when the “Resolved” column is not shown in the “detections” table Fixed: The side panel does not remember the expanded/collapsed state after log-out and log-in Fixed: Some threats cannot be marked as resolved Fixed: After moving computers from a specific group, the view is changed to the group "ALL" Fixed: Web console issues on Turkish operating systems Fixed: Many bug fixes related to MDM component Fixed: Notification emails missing "TO" parameter Removed: Support for upgrading from ERA 6.4 to the latest version of ESMC (ERA 6.4 can only be upgraded to ESMC 7.1) Known issues: Upgrade to Latest Version Upgrade my ESET Security Management Console components to the latest version Which version of ESET Remote Administrator or ESET Security Management Center Server and related components do I have? If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  7. Please provide logs collected with ESET Log Collector so that we, the ESET staff, can get more details about the detections.
  8. We have not released any program updates for Endpoint yet. Please provide logs for perusal as follows: - in the adv. setup -> Tools -> Diagnostics, enable advanced network protection and update engine logging - reproduce the issue - stop logging - collect logs with ESET Log Collector and upload the generated archive here.
  9. To find out possible agent connection issues, please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on troublesome clients. If there are connection issues, have you tried reinstalling agent while using the current peer agent and CA certificate?
  10. Please refer to https://support.eset.com/en/kb7510-eset-live-installer.
  11. What is the actual issue that you are facing? As long as you have the product activated with a valid license and have an Internet connection, LiveGrid should work alright and should not report any issues.
  12. EPNS cannot be disabled. Do you know why the user demands it? Isn't it enough that they won't use the Wake-up call feature if they are not interested in it?
  13. If you can easily reproduce the issue, does it go away after temporarily uninstalling ESET? Is Endpoint Antivirus or Endpoint Security installed on the troublesome machines?
  14. It's really strange. All records with operations blocked by HIPS are related to Self-defense, however, you confirmed that disabling Self-defense and rebooting the machine didn't make any difference. Try the following: - clear the HIPS log - disable all HIPS-based features including self-defense but keep HIPS enabled - enable logging of blocked operations in the HIPS setup - reboot the machine - reproduce the issue - check the HIPS log Is the log really empty when the issue occurs?
  15. With HIPS enabled, enable logging of all blocked operations in the advanced HIPS setup and reproduce the issue. Next disable logging, collect logs with ESET Log Collector and upload the generated archive here.
  16. It appears that you have an expired trial license and the notification was in Russian instead of English. We have just fixed this on our servers. We recommend purchasing a license for ESET Internet Security or ESET Smart Security Premium.
  17. The first option opens this window where you just click Update to install OS updates: The second option enables you to custom the Operating update task update: I for one am not aware any issues with ESMC after update except when the user updated the OS and MySQL himself and an unsupported version of the ODBC connector was installed. It's standard OS update commands that the task runs.
  18. I assume the other repositories should not be needed to update the OS and components that ESMC uses. If you need to install additional components that are not included in repositories enabled by default, you can enable other repositories as well.
  19. Where do you see the two options? When creating a new task, there's just one:
  20. Please provide a screen shot of the alert that you received from ESET or better the appropriate record from ESET logs.
  21. What Endpoint product and version do you have installed on clients? On Windows XP the latest supported version is 6.5. On Windows 7 SP1 we recommend using Endpoint 7.3. If you have ESET Endpoint Security installed, does temporarily pausing the firewall make the issue go away?
  22. ESET Dynamic Threat Defense (EDTD) is an additional service that can be purchased. EDTD provides another layer of security for ESET products by utilizing a cloud-based sandboxing technology to detect new, never before seen type of threats. It substantially improves detection and protection from new threats both on servers and Endpoints where execution of downloaded files or files received via email can be blocked until results of EDTD analysis are received. If you don't have an EDTD license, do not enable it in policies. Otherwise I'd recommend to consider purchasing the service.
  23. Ok, then there are several more HIPS-based protection features that might affect the issue: Deep Behavioral Inspection Ransomware Shield Advanced Memory Scanner Exploit Blocker Protected service Are you able to reproduce the issue with HIPS enabled and all the above features disabled? Again, reboot the machine after disabling the above features.
  24. Ok, please try to reproduce it now with HIPS enabled and Self-defense disabled. Again, reboot the machine after changing HIPS and SD settings.
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