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Marcos

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Posts posted by Marcos

  1. Please email samples[at]eset.com the following stuff:

    1, A handful of encrypted files (ideally Office documents not containing sensitive information)
    2, Payment instructions for obtaining a decoder that was dropped by the ransomware.
    3, Logs gathered by ESET Log Collector.

    Filecoder decryption service is provided only to paying users. If you haven't purchased a license, please do so and make sure that ESET is installed and activated with the paid license prior to running ELC.

  2. It is a very bad idea to disable startup scan tasks. By disabling them, you lose an important protection layer since only the startup scan can check vulnerable areas, such as the WMI repository, Powershell scripts in the registry, etc. Also without scanning the memory after an update it could happen that a possible malware will run undetected until you restart the computer, ie. it will have enough room to do the damage.

    Is the scan named "Initial scan" ? Please gather logs with ESET Log Collector and upload the generated archive here. I'd also recommend uninstalling ESET and installing the latest version 11.2.49 from scratch.

  3. Please try the following:
    1, In safe mode, rename "C:\Program Files\ESET\ESET Security\Drivers" to "Drivers_noload"
    2, Rename C:\Windows\System32\drivers\eamonm.sys, e.g. to eamonm.bak
    3, Restart Windows and reproduce the issue.

    Should the problem persist, instead of eamonm.sys rename ehdrv.sys.
    Let us know if renaming either driver helped.

    Finally rename the drivers and the Drivers_noload back to their original names.

  4. Please let us know what ESET product and version you use so that we can move the topic to the appropriate product forum.

    Also please provide steps-by-step instructions how to reproduce it, including the exact version of Firefox that you have installed and information how you performed the test. With portable versions of Firefox , SSL/TLS filtering won't work unless you manually import the ESET root certificate to the trusted root CA certificate store.

  5. 21 minutes ago, HSW said:

    we have many of this infection notifications since friday, could there be a bug? Different mashines and different routers. (private home office and different business locations)

    I'd suggest creating a SysRescue medium, booting from it and opening a website through the built-in browser. If the threat is detected, it's likely either the router or ISP that was compromised.

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