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Marcos

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Posts posted by Marcos

  1. I'd suggest installing the latest version of ESET Endpoint Security 5.0.2214 instead of an old version ESS BE 4.2 which also contains bugs fixed later in Endpoint v5.
    If installing the latest version of EES doesn't help, try excluding the file c:\Database\tempres.bin or the whole folder c:\Database\*.* from scanning and let us know about the result.

     

    If the clients you've mentioned don't have a business / Endpoint license purchased (typically for 5 and less computers), they could try installing the latest stable beta v7 downloadable from hxxp://www.eset.com/int/beta/v7 (at least just for a test) and see if it resolves the issue.

  2. Smart optimization kind of falls in a similar category, it basically speeds up the scans, which will help detect different sources of malware, but also might cause others to be skipped over, so they chose off by default.

     

    I'd emphasize that this doesn't mean there might be malicious files which would be skipped and left undetected due to smart optimization.

  3. I can tell that at least one of the vendors who block the malicious website at VirusTotal does not detect the malicious script and does not block other websites that serve the script to users. Just two examples:
     
    Normalized URL: hxxp://gxxxxx.com
    Detection ratio: 1 / 38
    ESET    Malware site

    Normalized URL: hxxp://wxxxxx.com/
    Detection ratio: 1 / 38
    ESET Malware site

     

    I'd also add that it's been detected and blocked by ESET about 20,000 times so far so it seems to be a quite prevalent web threat not yet recognized or blocked by other vendors.

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