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Marcos

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Everything posted by Marcos

  1. Does disabling firewall via gui or changing integration to "Personal firewall is completely disabled" in the advanced setup make a difference?
  2. It's weird that disabling real-time protection and HIPS didn't help. If possible, try installing the latest beta 7 (use default settings) and let us know if the bluray software stops crashing or not. If the problem persists, start Windows in safe mode and rename the files eamonm.sys and edevmon.sys in the C:\Windows\System32\drivers folder and see if that makes a difference.
  3. Does disabling HIPS and Self-defense followed by a computer restart make a difference?
  4. Please submit the file tutle.exe to ESET as per the instructions at hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141.
  5. The website is not blocked. Probably it was a malicious java script that was detected as JS/Kryptik. SCUMWARE.org URL description This URL is or was distributing a malware variant of JS/Kryptik.ALB trojan
  6. I'd suggest creating a complete application memory dump of egui.exe when you observe the issue. You can achieve this by downloading Procdump and running "procdump -ma egui" which will create a dump. Then supply it to customer care for further analysis.
  7. I'd emphasize that this doesn't mean there might be malicious files which would be skipped and left undetected due to smart optimization.
  8. This has nothing to do with Windows updates. Perhaps you opened the setup immediately after installing the beta without updating it first.
  9. You must be using outdated modules. Please post information about installed modules here.
  10. Do you mean that after disabling ESET firewall emails are received instantly?
  11. The issue is already closed, it's not FP. Having said that, we'll draw this topic to a close.
  12. Please try to install ESET again. After installation, update it and write down the version of the installed modules (available in the About window). If the problem recurs after a restart, we'll need to get the list of installed modules as well as what OS and platform do you use.
  13. A Process Monitor log from the moment you attempt to update ESET might shed more light. If you manage to create one, compress it, upload it to a safe location and pm me the download link. I'll check it out then.
  14. I can tell that at least one of the vendors who block the malicious website at VirusTotal does not detect the malicious script and does not block other websites that serve the script to users. Just two examples: Normalized URL: hxxp://gxxxxx.com Detection ratio: 1 / 38 ESET Malware site Normalized URL: hxxp://wxxxxx.com/ Detection ratio: 1 / 38 ESET Malware site I'd also add that it's been detected and blocked by ESET about 20,000 times so far so it seems to be a quite prevalent web threat not yet recognized or blocked by other vendors.
  15. It seems to be a recently added malware that is probably downloaded from legitimate compromised websites. I assume the alert started popping up only after you visited certain website, not immediately after reinstalling Windows. This is also a good example of that ESET excels in detection of web-borne threats Is the threat detected even if you don't open any website in a browser? Couldn't it be that you were attempting to look up something on the "www.re.....ce.com" domain? (some letters were intentionally replaced by periods). Please create a SysInspector log as per the instructions here and submit it to ESET along with a link to this thread by following the instructions in this KB article.
  16. What do you dislike about the firewall? In my opinion, the interface is very clear and straightforward, much easier to control compared to some other firewalls. Of course, there's still room for improvement like in any software product but personally I don't miss a thing when it comes to features.
  17. Does the problem persist even after a computer restart? I'd suggest installing ESS v6 or v7 beta just in case the issue was caused by a bug in old v4 versions.
  18. Whenever a certain network communication is blocked, enable logging of all blocked communications in the IDS setup, reproduce the issue and then check the firewall log for details about the communication that was blocked. This should help you create the appropriate rule.
  19. There is no version 4.5 except ESET File Security and ESET Mail Security. The latest v4 version for workstations is 4.2.71. As explained above, ESET does not recommend installing v4 as it contains bugs fixed in newer versions and does not provide as good protection as newer versions.
  20. Your license is valid until Nov 2013 and I was able to verify it via the built-in function "Verify license validity". It rather sounds like a communication problem with license servers, maybe the communication is blocked by firewall on your end. Try reinstalling ESS and see if that helps.
  21. V4.2.71 is the latest v4 available for home users. I'd strongly recommend using v6 which has better protection against new born malware than its predecessors. V7 is going to be available soon which will have protection capabilities improved even more.
  22. They are already detected with default settings. If you come across an undetected sample, please submit it to ESET as per the instructions here.
  23. Please pm me your username (probably commencing with "EAV-") so that I can check your license details or contact the distributor from whom you purchased your license.
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